Zodiac Casino UK— player complaints: 14 in English

14 Complaints

0 Last 30 days

5 Unresolved

65.177138264039d Last complaint

60.0 Risk index

Zodiac Casino UK: 14 complaints filed in English across 2 platforms, 5 still open. Most of them are about withheld payouts (50%). Risk index 60.0. Texts below are the players' own words, as published on the source site; last complaint 2026-08-07.

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What players complain about

Withheld payouts 50% 7

Account blocks 21% 3

Game fairness 14% 2

Bonus terms 7% 1

Other 7% 1

Status unknown 9 Unresolved 3 Under review 2

Sources

Trustpilot 9 Casino Guru 5

Complaints by month

Questions and answers

How many complaints are there about Zodiac Casino UK?

The English-language record holds 14 complaints from 2 platforms, 5 of them without a resolution; 9 carry no status from the platform. The latest one is dated 2026-08-07.

What do players complain about?

Mostly withheld payouts — 50% of cases, then account blocks (21%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 14 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 60.0 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 14

07.08.2026 Casino Guru Account blocks Under review

Player’s account closure request is denied.

Player’s account closure request is denied. [Account] — waiting

07.08.2026 Casino Guru Withheld payouts Under review

Player's winnings have been delayed.

Player's winnings have been delayed. [Winnings dispute] — waiting

07.08.2026 Casino Guru Other Unresolved

Player’s withdrawal method has been restricted.

Player’s withdrawal method has been restricted. [Withdrawal] — unresolved

07.08.2026 Casino Guru Account blocks Unresolved

Player's account is suspended.

Player's account is suspended. [Account] — unresolved

07.08.2026 Casino Guru Withheld payouts Unresolved

Player's withdrawal is delayed due to excessive KYC requests.

Player's withdrawal is delayed due to excessive KYC requests. [Withdrawal] — unresolved

28.07.2026 Trustpilot Withheld payouts

I am getting the runaround that my autodeposit is not activated when it has been since I opened my bank account over 8 m

I am getting the runaround that my autodeposit is not activated when it has been since I opened my bank account over 8 months ago, so I dont think ill be getting my 500$ , please do yourselves a favor and deposit elsewhere.

13.02.2026 Trustpilot Withheld payouts

The customer service/automated reps are just pathetic, in order to talk to a person I have to be diamond status and ask

The customer service/automated reps are just pathetic, in order to talk to a person I have to be diamond status and ask for a bonus. Withdrawal times and verification are out of this world long. They say 2-3 days but I'm 5 days waiting on mine before I just put it back. Awful promotions if any and n

22.05.2025 Trustpilot Game fairness

As usual especially certain games soon as you fill hundreds then put the bet down to 20 cents they'll burst. Or it'll po

As usual especially certain games soon as you fill hundreds then put the bet down to 20 cents they'll burst. Or it'll po up to 200 or even 400 plus on fly x I wonder if anyone's ever gotten that at all! Lolorr if they credit a bonus it'll go in seconds!

24.02.2025 Trustpilot Account blocks

After not being able to get any more wins, they locked my account. I was unable to redeem VIP points. Their bot says thi

After not being able to get any more wins, they locked my account. I was unable to redeem VIP points. Their bot says this: I have checked your Casino Rewards account and I can see that a temporary suspension has been implemented. The VIP points will be there waiting for you as soon as point redempti

23.09.2023 Trustpilot Bonus terms

They stole my 10.00 deposit for a 100% match bonus and no one will help me or even look into it. Very very unprofessiona

They stole my 10.00 deposit for a 100% match bonus and no one will help me or even look into it. Very very unprofessional and I would highly NOT recommend this site. I wish I could give 0 stars...

27.04.2023 Trustpilot Withheld payouts

They stole a 126.00 put it through on my card and took it back out of my winnings that pissed me off so I tried to withd

They stole a 126.00 put it through on my card and took it back out of my winnings that pissed me off so I tried to withdraw 235.00 dollars what was left denied me so played and Los 120 dollars tried to withdraw again denied me so played for an hour and lost everything such a scam still waiting on wi

02.02.2023 Trustpilot Game fairness

con artists, you wont win at all here. I have reported these clowns many times, literally for 2 months won zero, random

con artists, you wont win at all here. I have reported these clowns many times, literally for 2 months won zero, random my ass.

20.02.2022 Trustpilot Withheld payouts

Fake recent wins scam site don't recommend it bad customer support and bad bonuses. Don't play this site withdrawal take

Fake recent wins scam site don't recommend it bad customer support and bad bonuses. Don't play this site withdrawal takes 1 week if they process it

15.03.2021 Trustpilot Withheld payouts

£1 for 80 chances isn’t so bad until you play the mega moolah 50 shows for the bonus third one didn’t land, thanks very

£1 for 80 chances isn’t so bad until you play the mega moolah 50 shows for the bonus third one didn’t land, thanks very much for the unsatisfactory play. Dangling carrots is what I’d say you do. Failed withdrawals pretty bad casino to play at.

How the risk index is calculated and how complaints are labelled — the method behind this section.