Yako — player complaint #62824, 2020-12-18: account blocks
Yako: a player complaint filed on 2020-12-18, about account blocks, 3,000 GBP in dispute, status — rejected. Published on CasinoReviews. One of 6 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
Hi, I had a reply from yourselves but I cannot find it and I can’t remember why you said you couldn’t help with my issue, I’m at a bit of a loss and don’t know where to go with this issue, I have not had any joy from casino and they have since returned my balance, I’m not happy with the result and I don’t know how I’m supposed to make a complaint to the gambling license, I strongly believe that an independent judicator would clearly see that the casino has made massive errors and are claiming that there’s an error in my last name yet every other single part of my registration is the same as the self excluded information from there sister site, they actually blocked me mid game so they did eventually figure out I was self excluded but not after I had deposited £3000.....I can’t see how they are allowed to act like this when they have actually been fined for this same reason in the past. I thought this was the place to help with these things and if it’s not then do you know what my next step should be.
