Winny — player complaint #60173, 2023-10-26: other

Refuse to refund total deposits, even though all the other N1 casinos have refunded me for not closing my account when i first reported gambling addiciton. Clearly violating the ”player protection directive 2018” So i have been refunded from betamo,Bob casino, Samosa casino, casinobuck, masonslots. But winny gave me this response ” Dear [EDIT, Thank you for reaching out to us regarding your refund request. Upon a thorough evaluation of your request, we have determined that your request for a refund has been rejected. Therefore, we now consider the case closed. Thank you for your understanding. ” No explanation what so ever. I clearly have the proof of deposits made on winny after the requested date where i should of been blocked across all platfroms operating with N1 interactive license as it clearly says in the player protection directive. So i want your help before going through the govening body. Best regards