Skip to main content

Winfest— player complaints: 7 in English

7 Complaints
0 Last 30 days
0 Unresolved
1079.8920659348d Last complaint
17.6 Risk index
€6,192 Disputed sum

Winfest: 7 complaints filed in English across 2 platforms, disputed sums €6,192. Most of them are about bonus terms (29%). Risk index 17.6. Texts below are the players' own words, as published on the source site; last complaint 2023-10-27.

What players complain about

Bonus terms 29% 2
Game fairness 29% 2
Account blocks 14% 1
Other 14% 1
Withheld payouts 14% 1
Resolved 3 Status unknown 3 Rejected 1

Sources

CasinoReviews 4 Trustpilot 3

Questions and answers

How many complaints are there about Winfest?

The English-language record holds 7 complaints from 2 platforms; 3 carry no status from the platform. The latest one is dated 2023-10-27.

What do players complain about?

Mostly bonus terms — 29% of cases, then game fairness (29%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 7 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 17.6 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 7

27.10.2023 Trustpilot Game fairness
worst casino ever newer you gonna win but casino yes you can win max 20$ with 1$bet if you hawe brain dont play there
worst casino ever newer you gonna win but casino yes you can win max 20$ with 1$bet if you hawe brain dont play there
15.08.2023 Trustpilot Game fairness
Id give it 0 stars if i could. What an absolute pisstake of a game. 400 spins on the trot and not one single free game?
Id give it 0 stars if i could. What an absolute pisstake of a game. 400 spins on the trot and not one single free game? What the F do you think we play this for? The fun of watching our money dwindle away? Disgusting! I understand the whole gamble thing believe me, but this is ridiculous. Honestly y
08.08.2022 CasinoReviews Bonus terms Rejected
Winfest - took my roulette winnings unfairly
Hi! I played Winfest's first deposit bonus (100% up to 400€) which was non-sticky. First I played my real money balance on one spin of roulette (several numbers) like any other non-sticky bonus. The casino claimed that I broke their max bet rule (5€). But since I was playing with my own real money balance (which is played first), I was not playing on bonus money and could not break any bonus rules. This is how it has worked in every other casino so far. So when I won 2584.95€, they took everything except the initial deposit. This happened 31/5/2022. If I had happened to lose, I'm certain they would not have returned the money I lost. I sent this complaint to MGA in June but they redirected me here. Best regards
17.11.2021 CasinoReviews Resolved
Winfest - not paying, Calling me a cheater
I won 2120 € with bonus money on this casino on 11.11. Now they have closed my account and are accusing me of cheating with some external software. I have no idea what they are talking about. I played multiple slots at the same time while wagering. They are telling me that my account is closed and winnings confiscated due to breaking the rule 10.6.
01.11.2021 CasinoReviews Bonus terms Resolved
Winfest - changing bonus terms
Hi thepogg one again need your help ! Played with a bonus I got for Halloween read term and conditions before playing as always and each slot pops up showing if you can use bonus money or not every single slot I played was allowed bonus money. Yesterday spend a couple of hours with support sending tons of documents to get the account verified and I did after all that I wake up to an email said that they took back the winnings and gave my back my initial deposit. I was in shock then I get an email telling me two slots I played were on the no play list. First of all those weren’t on the term and conditions yesterday they added those in now the only pragmatic slots something is extremely fishy going on here those slots were NOT on the list when I read them and when I opened the slots to play I triple checked if it said bonus money allowed on this slot don’t know what they’re trying to pull here but that seems crazy not paying a client and adding to random game they played at the end end of the list of slots not to pay Please thepogg something doesn’t smell right at all here Need help ASAP Thank you !
30.05.2019 CasinoReviews Withheld payouts Resolved
Winfest - Changing terms after win
I cannot believe that the casino can do such things. So, end of summer last year I started playing at Winfest casino. Had a great time, the casino has some games that I really enjoy. I happened to have a win, I won 2 887 EUR. So, I verified my documents and in the middle of September I got the first part of my win, I received 1000 EUR. After this the casino asked me to send one more doc, which I did. Then I claimed the withdrawal of the rest of my win, but without any result. In the end of November I got an email from the casino about the confiscation of my win, they explained to me that I have played restricted games. But this is just impossible… I checked the terms before I started playing. I saved the page in one of the archives shortly after I won. It was the beginning of September, I just could not remember the exact site, I found it now, this is the link http://archive.is/Onilx. I had a win on 28th of August, the date of the screenshot - 4th September. The conclusion is obvious I guess...
06.11.2018 Trustpilot Other
Very Rude chat unfair chat and not friendly in Winfest.com ! The site have many technical errors in the middle of a Game
Very Rude chat unfair chat and not friendly in Winfest.com ! The site have many technical errors in the middle of a Gamesession and the Game loads from start again (Changes settings) and not from the Point if have been in the game. I would say its Fraud/Scam

How the risk index is calculated and how complaints are labelled — the method behind this section.

Project sponsors

Companies that keep this analytics open