William Hill— player complaints: 224 in English
224
Complaints
49▲
Last 30 days · was 45
2
Unresolved
4.6785145941782d
Last complaint
31.1
Risk index
24%
Resolved · of 25 with a known status
16%
Withheld payouts among those
£71,817 · €6,200 · $4,590 +1
Disputed sums
William Hill: 224 complaints filed in English across 3 platforms, 2 still open, disputed sums £71,817 · €6,200 and 2 more currencies. Most of them are about game fairness (32%). Risk index 31.1. Texts below are the players' own words, as published on the source site; last complaint 2026-10-06.
William Hill in NeBlask: demand, licences, Trust Score →
What players complain about
Game fairness
32%
72
Other
21%
48
Withheld payouts
18%
41
Account blocks
13%
28
Bonus terms
10%
23
Verification
5%
12
Status unknown 199
Closed, no outcome 13
Resolved 6
Rejected 4
Unresolved 2
Sources
Trustpilot 198
CasinoReviews 25
Casinomeister 1
Complaints by month
03
05
06
07
08
09
10
Questions and answers
How many complaints are there about William Hill?
The English-language record holds 224 complaints from 3 platforms, 2 of them without a resolution; 199 carry no status from the platform. The latest one is dated 2026-10-06.
Does William Hill resolve complaints?
Of 25 complaints where the platform recorded a status, 24% were resolved, 8% remain open and 16% were rejected as groundless, 52% were closed without an outcome. Withheld payouts account for 16% of them.
What do players complain about?
Mostly game fairness — 32% of cases, then other (21%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 224 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 31.1 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 224
15.07.2026
Trustpilot
Game fairness
This site is absolutly shocking
This site is absolutly shocking. Took all promotions away. Dont get any promotions/free bets nothing anymore..The slots dont even pay anymore. Spent thousands on here with no bonus's. Majority of times no wins. Its absolutly disgusting how corrupt this site has become.
15.07.2026
Trustpilot
Account blocks
SHOCKING to the point I have reported…
SHOCKING to the point I have reported them. They let me deposit money then locked me out of my account, I then confirmed my identity FOUR times, I gave them more information than I had to do to get more mortgage including a video and photo of me writing my username?! honestly an absolutely shocking company. Avoid them ffs or you're an idiot.
15.07.2026
Trustpilot
Other
Been a customer for many years but the…
Been a customer for many years but the live chat and messaging at call centres is absolutely appalling. Abrupt rude and no manners. That’s providing you can find the chat in the first place. William Hill are really letting everyone down and this service is not good enough.
14.07.2026
Trustpilot
Other
After 20 yrs betting with William hill…
After 20 yrs betting with William hill they decide to restrict my promotions good luck to them that's me finished with them
13.07.2026
Trustpilot
Game fairness
Rigged scammers
Awful rigged site don’t know how they get away with it you literally cannot get a bonus but love taking your money I’ve closed my account they not having any more
13.07.2026
Trustpilot
Game fairness
They are scammers
They are scammers, I bet on basketball because it enter OT and I bet on money. They said l lost the bet . They are scammers avoid the bookies
13.07.2026
Trustpilot
Game fairness
I was in the middle of a winning slot…
I was in the middle of a winning slot bonus then William Hill reset the game to the beginning and the bonus and accumulated winnings vanished. This is criminal behaviour by a company that has complete form of being punished by the gaming commission. Avoid this online site at all costs. They steal your money.
12.07.2026
Trustpilot
Bonus terms
Scum pure and simple
Scum pure and simple! 0 stars I rate not 1 don't even deserve that this website of fraudsters needs to be permanently closed down for good by far the worst casino website there is by miles trying to get a bonus or a win of any sorts is literally no word of a lie trying to get blood out of a stone save yourselves time stress and money
12.07.2026
Trustpilot
Bonus terms
another £100+ on 20-50p spins and i got…
another £100+ on 20-50p spins and i got a bonus of 30x max, honestly slots are not worth playing, got £15 left, deleting account after this, so many better platforms around.
12.07.2026
Trustpilot
Game fairness
Absolutely disgusting site worst of the…
Absolutely disgusting site worst of the worst !!!! I’ve spent hundreds on this site to win literally nothing deposit £60 to win 30p do not play this site it’s absolutely a scam !!!! App freezes kicks you out of your game DO NOT PLAY !!!! This site will rob you clean
12.07.2026
Trustpilot
Account blocks
It’s a scam site. Definitely stay away. I deposited money, and now I can't log into my account. I will be filing complaints with the appropriate authorities. and my money is still in the account
Customer service: zero; response: zero; attentiveness: zero… It’s a scam site. Definitely stay away. I deposited money, and now I can't log into my account. I will be filing complaints with the appropriate authorities. and my money is still in the account
11.07.2026
Trustpilot
Game fairness
As i keep saying
As i keep saying. This is rigged beyond ridiculous. Always the all in donks that win constantly no matter what cards or skill level.Its all computerised nonsense and preselected winning seats not players.Its beyond belief how they get away with it every second of time you are living and only their army of lawyers are keeping the corrupt ones rich.
11.07.2026
Trustpilot
Other
Banned from promo for no reason..
Been using for a while, winning and losing in sports.... tried checking out promos, banned for no given reason... lol.
11.07.2026
Trustpilot
Game fairness
Not worth zero stars
Not worth zero stars. Absolutely shite on every level. Not sure how or why it’s still managing to exist as everyone I know say it’s a scam site . Wins and bonuses are none existent. Horrendous site,, stay away as you will be constantly depositing with no chance of ever winning
10.07.2026
Trustpilot
Other
They took £6out of my acc ,no…
They took £6out of my acc ,no explanation! Their customer service is rubbish .they hung up !!! Dishonest crooks .DO NOT USE !
09.07.2026
Trustpilot
Game fairness
Tenner gone on nothing load rubbish
Never win off this piece of shit site anymore closing down cant win off anytloyalty sucjs on here and mecca amount of money I have lost is shit yes I have a limit but they changed it. Hate this piece of crap site had enough of William Hill closing down meccas garbage too cant get luck off anything just fixed.
09.07.2026
Trustpilot
Game fairness
Cheating
Cheating, misleading frauds - been playing TNT Boombanks for 2 months and still no bonus feature - false advertising, theft of customers money and too cowardly to have a way of complaining - why these liars and cheats are not in prison baffles me.....
09.07.2026
Trustpilot
Account blocks
Another corrupt bookie
Another corrupt bookie. Soon they will be regulated but in the mean time , these jokers took thousands from me over a few months. Then the day after I won over £1000 they suspended my account. Can’t be bothered to jump through hoops speaking to customer services. Easier just to sign up with someone else. The fat cats at will hill pretend to care but are just there to cause misery and rip people off if they win 😀 - farewell idiots
09.07.2026
Trustpilot
Other
Set my limits way too low on Roulette
Set my limits way too low on Roulette. Safe gambling team think they are there to save the world from itself. Totally wrecked how i personally gamble and customer service left me waiting for ages until i gave up and hung up. Absolute joke of a company.
08.07.2026
Trustpilot
Game fairness
2 deposits
2 deposits. No bonus. No stake win. Every single week this site constantly takes with no fair game play atall!
141–160 of 224
How the risk index is calculated and how complaints are labelled — the method behind this section.
