William Hill— player complaints: 224 in English

224 Complaints

48▲ Last 30 days · was 46

2 Unresolved

4.7856507049421d Last complaint

31.1 Risk index

24% Resolved · of 25 with a known status

16% Withheld payouts among those

£71,817 · €6,200 · $4,590 +1 Disputed sums

William Hill: 224 complaints filed in English across 3 platforms, 2 still open, disputed sums £71,817 · €6,200 and 2 more currencies. Most of them are about game fairness (32%). Risk index 31.1. Texts below are the players' own words, as published on the source site; last complaint 2026-10-06.

William Hill in NeBlask: demand, licences, Trust Score →

What players complain about

Game fairness 32% 72

Other 21% 48

Withheld payouts 18% 41

Account blocks 13% 28

Bonus terms 10% 23

Verification 5% 12

Status unknown 199 Closed, no outcome 13 Resolved 6 Rejected 4 Unresolved 2

Sources

Trustpilot 198 CasinoReviews 25 Casinomeister 1

Complaints by month

Questions and answers

How many complaints are there about William Hill?

The English-language record holds 224 complaints from 3 platforms, 2 of them without a resolution; 199 carry no status from the platform. The latest one is dated 2026-10-06.

Does William Hill resolve complaints?

Of 25 complaints where the platform recorded a status, 24% were resolved, 8% remain open and 16% were rejected as groundless, 52% were closed without an outcome. Withheld payouts account for 16% of them.

What do players complain about?

Mostly game fairness — 32% of cases, then other (21%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 224 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 31.1 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 224

29.06.2026 Trustpilot Account blocks

Awful customer service

Awful customer service, sooooo rude & all via messaging, u ask a question & they say "hello how can I help" then u wait half an hour! Close your account without warning but take your deposit & unable to withdraw funds, absolute joke of a company!!!!

29.06.2026 Trustpilot Account blocks

This company is corupt its also trading…

This company is corupt its also trading as 888sport so if you have accounts with both they wiĺl lock you out and rob ya money.and then pull out the gamle aware crooks

28.06.2026 Trustpilot Account blocks

Safe yourself from the stress & wasted time. Gamble your money elsewhere that allows you to actually enjoy your choice to gamble.

Scamming at its finest. Was playing gameshows for a couple hours (2-3hrs) and just before the big bonus dropped, they suspended my account for 12 hours after “long periods of play”, then after the 12 hours had passed, i went to play and enjoy some playtime & yet again, before the big bonus dropped they suspend my account 12 hours. Convenient timing for them right! Joke of a company. How they get away with this sort of thing is beyond me. Safe yourself from the stress & wasted time. Gamble your money elsewhere that allows you to actually enjoy your choice to gamble.

28.06.2026 Trustpilot Game fairness

Complete Rip Off

Complete crooks. Lost 2k on there slots in about an hour. I didn’t complain, my choice. However, when I won the next day , I started getting pop ups after an hour (I was £50 up) telling me I had to have a break , the game then kicked me out of my session and I was blocked for 15 minutes. When I went back in I had lost my session on the game I was playing , so I started again and was another £30 up when it kicked me off for an hour!!! Apparently this is their duty of care !! Total lies, they don’t mind when you are losing ! I will spend the rest of my days reporting these crooks.

27.06.2026 Trustpilot Game fairness

Dont waste your time or money its a…

Dont waste your time or money its a take only site theyl take every deposit and ul win not a penny i won't be depositing any more on this site i gave it a good try probably the worst site iv tried to be honest

27.06.2026 Trustpilot Other

Pointless company

Pointless company, customer service is the worst and can never hold a conversation without cutting you off,

26.06.2026 Trustpilot Withheld payouts

Spent 10 hours trying to get a payment…

Spent 10 hours trying to get a payment method removed because the account doesn’t exist. Keep getting put in a holding queue as no one answers

26.06.2026 Trustpilot Account blocks

Horrible customer service

They deactivated my account without any notice. No money arrears but I've spent hours on their chat and keep being passed between teams to end up getting kicked off from chat because they haven't heard from me when I'm the one waiting for a response.It's like they're enjoying these 1 star reviews and asking for them intentionally??

26.06.2026 Trustpilot Game fairness

Used to enjoy it but recently its just…

Used to enjoy it but recently its just take take take. If i get a bonus its tiny and after that it takes 100% of it in dead spins. Pointless playing slots here.

25.06.2026 Trustpilot Withheld payouts

DO NOT USE WILLIAM HILL

DO NOT USE WILLIAM HILL! Deposted money from my mothers bank card and won £615, withdrew it and still processing after one week as thry said i need documents for the payment the scamming *****, did u ask for documents when i deposited £5 erm nah.

25.06.2026 Trustpilot Game fairness

I have been nothing but loyal to this…

I have been nothing but loyal to this company and it’s betting it’s a waste of time u barely win it lags 24/7 witch kicks you out of your game and ruins your spin progress sets you back to the beginning all the time makes no sense atall it’s ruined my gaming no sooner your scatter is stopping it lags and spins it away how is that fair it’s very coincidental that that happens aswell id love a refund on 90% of my gaming due to this site not running correctly atall you really need to check your platform cos the inconsistency of this site is appalling and I’d like for you to contact me to discuss why this is happening

25.06.2026 Trustpilot Game fairness

Any positive reviews on this sham of a…

Any positive reviews on this sham of a so called casino websites are obviously fake I think an overall score of 1.3 says it all! Worst casino website I've ever encountered dead spin after dead spin I have plenty of screenshots to back this up if the bonus comes in its either feature complete or lucky to win £1 it's a joke! This website needs looking into beyond corrupt and need permanently closing down just a legal and legitimate way to rob your money nothing but a bunch of low lives avoid this corrupt sham of a website at all costs you honestly now hand on heart never win anything at all a genuine honest review from a customer who has been with them over 5 years now I will be closing my account down and I suggest everyone else does the same then they won't have the opportunity to rob your money I really hope and pray that karma gets you and you go bankrupt and get shut down permanently not fit for purpose!

25.06.2026 Trustpilot Game fairness

Really shit experience

Really shit experience, games crashing on bonuses like someone literally sitting making sure i dont enjoy the game, lost 100 out of 147 deposit. Bonuses are bad, waste of money time… well dissapointed

24.06.2026 Trustpilot Game fairness

This is the biggest theft I've ever…

This is the biggest theft I've ever seen , pathetic payouts, constantly crashing or freezing , free stuff pays pennies and the wheel you get after spending certain amount never gave me more than 30p (as I say william hill are the biggest thieves going) FACT

23.06.2026 Trustpilot Game fairness

Crap got ten free spins 0p after a…

Crap got ten free spins 0p after a break never win load of shit is this site not deposit anymore its all got same bloody winners all thr time on bingo. But that's a last straw for me you can stick your free spins I get 0p each day off drop. Must be unluckiest person on this planet

23.06.2026 Trustpilot Withheld payouts

Over The Hill

Im actually watching a You Tube program about a man in the United Kingdom who won 12,500 pounds and he was initially paid out the largest amount of 6,500 pounds. Then William Hill staff called the police on this man. It took 23 days for William Hill to pay out the remaining 6,000 pounds and thus was only done after the better contacted his local M.P. And the better was then told to go back to the original William Hill shop where he placed his bets and they would pay him out. According to You Tube William Hill were fined 19.2 million pounds recently. This betting by the man was 14th August 2023.

22.06.2026 Trustpilot Game fairness

No stars at all

No stars at all. This is rigged to bits.I'm playing live now again and gone all in 14 times and haven't even split the pot.Like I always say it's rigged against my account and the same doinks always win.Waleoilbeefhookd is my username and u know I'm telling the truth if you've played me.I always lose to you.RIGGED POKER AT WILLIAM HILL.Constant like the power of the sun.

07.05.2026 CasinoReviews Account blocks Closed, no outcome

William Hill - Account Blocked

Good afternoon, I hope you are well I hit the jackpot recently on william hill vegas and won £47k then my account showed £236k. Suddenly my account was blocked and no one will give me any information why, just keep saying my account is suspended and under review. I have numerous screenshots etc of the winnings, balance, withdrawals etc. I am just wondering if this is something you could help with? William Hill are not responding to my emails asking for a resolution or a deadlock number and I believe they have until the 14th to do so. I have attached all screenshots, transaction numbers, emails, etc, I hope this helps. I look forward to any advice/help you could provide Thank you for reading this far,

17.03.2026 Trustpilot Verification

Beware of William Hill Spain. They are incredibly quick to take your deposits, but the second you start making a profit,

Beware of William Hill Spain. They are incredibly quick to take your deposits, but the second you start making a profit, they restrict your account without warning. They held my money hostage for months using completely abusive and predatory KYC (verification) tactics.They went as far as demanding m

03.04.2025 Casinomeister Other

Support Complaint William Hill - I need assistance!

Would anyone be kind enough to forward the details for the William hill rep please on here?

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How the risk index is calculated and how complaints are labelled — the method behind this section.