William Hill— player complaints: 224 in English

I recently won 9000 I withdrew 500 of it on Thursday around 6-7pm that was my last time on the site until around 3am when I woke up in the night couldn't sleep so procrastinated on my phone and checked my account to see all the money gone I deposited 463 to see if maybe a glitch as well as refreshing and no even that money went. I repeatedly contacted them to be told no one had breached my account and it was within my usual gambling habits. I have never gambled 8500 in one night no where near that amount. They played a game I never play they played a live game but they did also play a game I did play. I never gamble more than 100 on a single wager never mind repeatedly so I don't understand how they can say its within my usual gambling habits. I have seen a previous complaint of someone else this happened to and they managed to get it back. I want to know how they did this

I am writing to you today to file a complaint against William Hill Casino.William Hill holds and operates under MGA/CRP/121/2006MGA/CRP/121/2006-02 same license as Mr Green Casino MGA/CRP/121/2006. The ground to my complaint is being allowed to open and deposit at William Hill Casino despite being earlier voluntarily self-excluded at Mr Green due to my gambling condition.(Both share the same licence). This was done using the same Id,debit card,name,telephone, address,birth date and no bonus. I never knew they shared the same network, I obviously discovered it lately by reading your web complaints section. Due to my gambling addiction and With the insufficient processes in place I was able unknowingly to create a new account even though I am self excluded permanently with Mr Green (Since Mar 7, 2021 ) and deposit a sum of money in William Hill casino on the 22nd and the 24th of Dec,2021. Both casinos have shown a Complete disregard for the protection of vulnerable customers and lack of procedures for responsible gambling.They also Failed to perform the adequate checks required under Mga rules by ignoring their responsibilities with regards to vulnerable customers, self exclusion policies.This show certainly shows an element of irresponsibility from William Hill. I also think in first place by being allowed to open a new account with Mr Green and within 2 days make a total of $5000 without any kind of Id check or communication is a total failure of the required KYC, AML checks. It is clear that Mr Green is completely ignoring its responsibility with regards to vulnerable customers, self exclusions and KYC, AML . I have all the proof of emails,chat on bank statements if needed! Thank you for looking into this matter.

William hill are misleading people. They say they have fair play and pay 97 percent. My story blows that to shreds. I played roulette on Saturday and Sunday at Hills. It was called European roulette. Over the 2 days I got a percentage of zero. I understand over a session on roulette you'll lose and the longer u play the chance of losing increases I get that. I contacted hills. First on live chat they just cut me off. Then e mails which are laughable. Offering me gambling advice. I am not a problem gambler I'm not a bad loser I bet my spare money that's it. I know the roulette is monitored and regulated I get that and u have losing runs. The machine was simply not playing right the ball wasn't spinning and it was every spin over 2 days a loser. I understand the 97 percent is over thousands of bets and I'm in no way a sore loser. I have the email which shows it paid zero percent. They admit that. They say it was a fair game. Well if that's a fair game I'm a dutchman I'm sure they advertise fair play to all. They have simply not done what they advertise. Ibas are totally useless always side with the bookie. I simply want an apology and an admission it was unfair playing. I lost that's OK I've lost before not a problem but I have been mislead and it needs looking into because I'm certain this will happen to others

Hello, i have now found out that you guys have this liscens from mga:https://www.authorisation.mga.org.mt/verification.aspx?lang=EN&company=d29913c0-19ab-49c3-b96d-d0de9e513a41&details=1 This is the same licence aswww.redbet.com where i told them i was a gambling addict on many times in 2017. Yet i was abel to deposit over 3000 EUROS on this site. I demand that money back. This is a breach on responsible gaming rules issued by MGA and that you are under lincense with. And i also reported my gambling addiction to mr.green.com who is also under the same owner. https://www.williamhillgroup.com/ here you see all companies.

I started to play with William Hill, deposited 4000 with Skrill and won an additional 4000. I withdrew and sent my documents as you can see the email here below states I’m fully verified and should enjoy William Hill now. Hi [EDIT],   Thanks for sending over your ID. As expected, everything checked out fine and your account is now fully verified. You should now be able to enjoy everything on offer at William Hill Online. We do appreciate your patience and have fun. If you have any questions, feel free to contact us again. Regards, Mind you that a Skrill withdrawal should go immediately once they approve the withdrawal. Didn’t happen. A few days after on the 30th I get another email.. Hi [EDIT], Thank you for sending in your document(s). We still need some additional documents to complete the verification checks of your account. Please send us copies of the following to [email protected]. You may send these as photos (.jpg), scanned or pdf format, whichever is convenient for you. • Clearer copy of front and back of your card ending in 1719 - please make sure that the middle 8 digits of your card number and the CV2 (or 3 digits on the back of the card) are covered. The back of the card must be signed by you • Proof of your registered address. This can either be a utility bill or bank statement issued in the last six months • Skrill Proof of ownership for the payment method used to deposit into your account, such as a screenshot of the ‘My Account’ section of your e-wallet, showing your name, the account number or e-wallet ID and the URL of the website We look forward to your response. Once your documents have been verified, we’ll be back in touch with an update. Kind Regards, Again I sent them everything they asked for. This is the response I get. Dear [EDIT], Thank you for providing us with your documents on 30th of October 2020. We have updated your account records with this information. If you have any questions or require further assistance, please let us know. In the meantime, we hope you enjoy your betting / gaming experience here at William Hill. Kind regards, Hi [EDIT],   Thank you for submitting your query to our Documents team.    Your reference number is [EDIT] should you need to quote it in any follow up contacts.   Kind regards,   Hereby I send you the skrill page showing the deposit, my bank statement showing my address and a copy from my passport. Greetings, [EDIT] But I am confused cause I already sent them everything they wanted.. What is happening? Well, the withdrawals are gone from the withdrawal section. That means I will finally get my money after constantly being verified? Well, the manager contacts me and needs more verification, wait is this the pentagon? I’m starting to feel anxious, will I ever see this money? Because they look to be doing their best so they don’t have to pay out. In the chat I asked the manager to cancel my withdrawals, which shouldn’t be possible right? What about responsible gambling William Hill.. Manager sends the money back and I feel trapped cause it looks like I will never see this money. I played all the funds because of anxiety, William Hill wins the battle. Why is it so hard to get my money I think as I get suckered into roulette. It’s not even about winning but mindless playing. After all is gone I see the trick and spells Willy used on me. Which casino verifies someone more than twice? For the same documents, asking for selfies. Like I’m trying to enter the White House. Purposefully stalling a withdrawal like this is sad and ungrounded. 3/4 times I was told that I was fully verified and could withdraw and each time there were more obstacles coming..

I was able to deposit £10, play the casino and withdraw 2x £300. On my 3rd withdrawal onious additional ID. I am still being sent offers and free bets. I have tried in vain to get the complaints procedure and or ADR procedure from casino but they continue to cut and paste requesting documents. My understanding this is not allowed by regulator.

Hello. I have a problem with williamhill.com. I registered at williamhill.com on 05/26/2018 and on the same day made 5 deposits to them through a neteller of $ 50, $ 300, $ 500, $ 800 and $ 1300. At first I was unlucky, but then I managed to win and my balance became 4190.47 USD. I decided to withdraw money and williamhill asked for documents for verification. I sent them my documents, but they closed my account and for two and a half years they demanded more and more documents from me. I work abroad, but when I came home, I immediately sent williamhill whatever they asked. Each time I took new photos. Here is a list of what I submitted to williamhill over two and a half years: -Photo of passport -A photograph of the document confirming the address. - Selfie with a passport and a document confirming the address -Selfie with a passport and a piece of paper on which my username and account number are written -Selfie with a new document confirming the address of residence -New selfie with a piece of paper on which my username and account number are written -New selfie with a piece of paper on which my login and account number are written and a document confirming the address of residence -Screenshots of neteller showing deposits at williamhill -Screenshot of a neteller that shows my personal details -New selfie with a document confirming the address of residence -New selfie with a piece of paper on which my username and account number are written -New selfie with passport -New selfie with another proof of address -New selfie with another piece of paper on which my username and account number are written -New photo of another document confirming the address of my residence -New photo of my passport -New screenshot neteller with my personal data -Screenshots of letters from neteller (which come to the mail automatically after the deposit), which show that I made a deposit to them. -New selfie with passport -New selfie with a piece of paper on which my username and account number are written -New selfie with a document confirming the address of residence -New selfie with a passport and a document confirming the address of residence -New selfie with passport in another room (They asked to be photographed in another room) -New selfie with a document confirming the address of residence in another room -New selfie with a passport and a document confirming the address of residence in another room -New photo of the document confirming the address of residence -New screenshot neteller with personal data -New screenshots of neteller showing deposits at williamhill -Photo of my military ID -Photo of my bank statement -Selfie with military ID -Selfie with bank statement -Photo of a statement from my bank account of another bank -Photo of a new bank statement -Selfie with a new bank statement from another bank -Selfie with a new bank statement from a different angle -Selfie with passport -New photo of military ID -New selfie with military ID -Photo of my birth certificate -Selfie with passport and birth certificate -New passport photo -New photo of military ID -New photo of birth certificate -New selfie with a piece of paper on which my username and account number are written -New selfie with new bank statement But they were constantly not satisfied with the quality of the photos. I rented a professional camera. The following photos were taken with a professional camera: -New photo of my passport (professional camera) -New photo of my military ID (professional camera) -New photo of my birth certificate (professional camera) -New selfie with my birth certificate (professional camera) -New selfie with my passport (professional camera) -New selfie with my military ID and passport (professional camera) -Screenshots of neteller showing deposits at williamhill These are only the documents sent to williamhill that I sent them from the mail. However, I have uploaded documents many times through the support chat. If you need screenshots of sent letters with documents, then let me know and I will provide you with these screenshots. However, very often they do not respond to letters. Once I sent them documents and they promised to answer me within 24 hours. That day I went to work abroad and returned home a month later. I checked my inbox but there was no response from them. Then I wrote a letter to them myself and asked if they had checked my documents, but in a response letter they asked me to provide new documents. I always sent them documents that they asked for, but they constantly demanded new photos from me, I sent them new photos, but they demanded more and so on ad infinitum. They were not even satisfied with the photographs of my documents, which I took with a professional camera. Now they sent me a letter: We are writing to you in connection with the data verification procedure. "We must inform you that we were unable to establish the validity of the documents you provided. Subject to clause 12.6, if we close your account and terminate the Terms of Use pursuant to 11 ("Collusion, misleading, fraudulent and criminal activity") clause 20 ("Violation of the Terms of Use") of these General Terms, your account balance will not be returned and will be deemed lost by you. " This is after I sent them about 20-30 screenshots, 50 photographs of documents, my selfies with these documents in two years. Please help with payment from williamhill Thanks in advance

I had fully verified account on 13 November 2019. I played without any bonuses. WilliamHill locked my account with €5400 at 20 November 2019. They answered me "[allow them] to give our relevant team just a bit more time to check". I sent a few emails and they always said "need more time". WilliamHill holding my money more than 2 months now. Please, help me return me my money back.

Hello. I got into an unpleasant situation at williamhill.com. I registered with williamhill and played with them, but once my account was blocked and I could not log into my account. I contacted the support service and I was told that to unlock the account I need to go through the verification procedure and provide documents for verification. I uploaded documents but didn’t receive a response. A few days later I asked in a chat when my documents will be checked? In the chat I was asked to take new photos of documents and send them again. I took new photos and posted, but received the answer only after a few weeks. I was again asked to take new photographs of documents. Again I took new photos of the documents, uploaded them, and again the support service ignored me. I downloaded various documents in live chat and sent to the mail about 7-10 times - passport photo, selfie with passport, utility photo, selfie with utility, selfie with a leaflet on which my login is written, screenshots and photos of my account neteller, screenshots and photos deposits in williamhill from my neteller account. I always made new photos. But each time they send me a letter that my documents have been transferred to the appropriate department, and after a few weeks they ask me to send new documents again. This story has been going on for more than a year, I do everything they ask, but I can’t log into my account. The last time they asked me to take new selfies photos with a passport and utility in another room, on a different background. I took these photos and sent them an email 12/13/2019. The next day I received a letter stating that my documents were handed over to the appropriate department and will contact me shortly. However, 30 days have passed since I sent the documents, but I did not receive a response from them and I can’t log into my account. Please help me unlock my account and withdraw money from willhill Thank you in advance for your help.

I was playing 0,20p Vegas roulette William hill,software cheating after 200 spins all loosers bare one as I was covering all numbers,the virtual ball choose the empty or a lessers one Everytime lost the money in less than two hours that can't be random,I have no interruption in play ,no reality check the systeme didn't ask if I wanted to set a limit nothing,I think is a set up to take the money doesn't matter what you do it isn't fair random,that was online Vegas roulette,I was playing roulette with paddy power online before then they stopped me having more bet when was loosing @£800 they the systeme is for taking money they didn't want to cripple me like William hill take take free money? Thankyou

Was allowed to reooen my account in Aug 2014, deposited nearly £5000 from Aug 14 to Feb 15, my account was abruptly closed. Sent in bank statements showing deposits made to William Hill they are saying they need the authorisation code from Santander. Santander sent a letter stating they do not have this information and that bank statements are sufficient evidence. Santander suggest I take this matter further. I stated this investigation in November 18 after having a 'chat' and being told i was self excluded during the time I deposited the £5000 have the 'chat' in email form. I had a breakdown and lost my job in 2014 suffer with anxiety and depression. I am going around in circles with William Hill and am not get any answers from second opinion at William Hill. Now at the end of my tether.

Hello Team, I need your help. Here is my story : I decided to give it a try with Willhill sports betting. I opened an account with them and verified my account with my national ID and Utility Bill.They confirmed it verified !I firstly used paysafe voucher to deposit , but not luck. Then I deposit again few times( 200 and 300GBP ) via my Ecopayz Gold level verified wallet account to Willhill again and after spending around 500GBP I won big amount 10k I requested a withdrawal for small amount and continue playing when suddenly willhill docs department locked my account and asked for additional verification documents. First I though this is something regular as the amount I won is big. First they asked me to provide my ID and selfie with my ID as well as Utility Bill and selfie with Utility Bill. I did so. Instead of unlocking my account then they asked me to provide my passport and selfie with my passport- I did so. Then they asked me to provide selfie with my willhill ID account number and username- I did so. Then they asked for screenshot of my ecopayz account showing my deposit to willhill- I did so. They they asked me to provide screenshot how did I deposit to ecopayz- I did so. Then they asked me for source of funds , Bank statement etc- I did that again. Even it is obvious they did pure customer abuse as they don`t want to pay my winning I patiently provided every single document, selfie or screenshot they asked for. Now from 2 weeks after their last request there is no answer from their side and when I asked a week ago what is going on they answered they are still reviewing my account. They cannot do such thing with customer who fairly won and provided everything they asked for?!? I also consider file an official complain with FCI and I hope that if needed you can assist with that as well Please help me... [EDIT]

They accused me of having a duplicate account. Firstly, I don't! Secondly, their software should have my info in their database and prevent anyone from creating a duplicate account. Thirdly, if my account was a duplicate and I had won money, wouldn't they void all my bets? But since I LOST money, they are keeping all my losses and refunding me the balance. I don't even know what my balance is because they blocked my account and I can't see my balance. I would like to get a full accounting of every bet placed and the outcomes of every match to verify their accounting

I used William Hill online gambling site. At 20:05 on 30/12/2018, 5 bets were placed on my account that were not made by me. As a result I have lost £2450. I spoke to William Hill who said they investigated but saw no evidence of unauthorized access. However, I've never played that game before (it's a different roulette game to the one I usually play), never placed such large bets in that way and when I looked at it, it said there were bets placed on 0 green at £100 which I have never done and is completely against my usual pattern of betting. They say they've finished their investigations, but I do not know how this is the case as it was definitely not me who placed these bets. They said the IP address for those 5 bets are ones that were the same for the others. I do not know how this is possible as no one in the house can use my PC and they don't gamble. I have got a word document with the screenshot and live conversations I've had so far - do I email these to you? Thanks for your help. [EDIT]

I have deposited a lot of money to williamhill and played with them normally for a week. Then all of a sudden my account was closed. I contacted them and was told that I need to send my ID from both sides, bank statement, my skrill screenshot and my selfie with my ID for verification. I have send all of that, and then they demanded that I send a selfie with another documents, a selfie with my bank statement and a selfie with my username. I have send all of that, waited for a few days without access to my account or my money and now they demand that I send a selfie with my username and account number, which I do not know since they locked my account and I can not access it. I did not even request a withdraw, they just locked my account and demand more and more documents while I can not access or withdraw my money

o here is my story, I'm not gonna sugar coat it. this is exactly what happened and u guys be the judge and tell me if these are credible. Here it goes, SO I had won a little over 3 k on slots and went for the withdrawl, so I went to the rep and the rep told me the withdrawal wouldn't work since I had a 1 cent poker bonus ticket, however, the rep then told me its not a problem since I hadn't won anything from those poker tickets(upon sign up ur given like 10 dollars in poker ticket?) neways, so I said ok cool. 1 minute later the rep then tells me to log off and log back on ( I had no clue why they would tell me that? but now I understand) so I logged off and logged back, only to be greeted by another rep which then tells me that I cannot remove the bonus and that I had to wager..they told me if I remove the 1 cent poker ticket then all my winnings on slots would be lost. I thought this was odd but if those are the rules then I have no choice right? so long story short, I ended up wagering since I guess that's what I was required to do? I pretty much lost it all and was down to like 68 bucks. I was so angry and confused that I decided, lets try to ask the rep and see if would remove my bonus ticket now. guess what? without hestitation it was removed, ALSO, the winnings were STILL THERE..thats when I found out that I had been conned by these scam artist. till this date( happened around summer time) I have been going on the chats and through emails talking to these reps and these fake supervisors and I learned that they are all friends and lie for eachother, but let me show u guys how these people work and how they run around and pretend like they don't know what ur talking about. I saved a lot of these chat logs to prove to u guys that they contradict themselves and like to lie. please if u guys can raise awareness and spread the word around about this. I guess they tried to pull a quick one on me thinking I was a kid with down syndrome or something. I came to conclude that there is nothing else I can do but to let people know, so please guys spread this message around social media for me. we need to take action on dirty casinos like this one. anyways, let me show u guys a piece of these jokers so u guys understand what I mean...oh, i will be blurring out the cursing, i had to be rude because these people keep playing games, anyways the first chat is with rep [REMOVE]Allyssa[REMOVE]. oh and I forgot to tell u guys that, I learned that I could actually remove the poker ticket since I made no profit from it January 7, 2:18 AMHi, you’re speaking to [EDIT]. How may I help you? January 7, 2:18 Amu dirty lying slimeballs January 7, 2:18 AMthis is [EDIT] January 7, 2:18 AMim here t o sayscrew u and screw your casino January 7, 2:19 AMi will get my revenge January 7, 2:20 AMu guys need to pay out whats fair January 7, 2:20 Amu dirty slime balls January 7, 2:20 AMdont be telling players lies...ur breeching ur own rules..u think u will get away with that January 7, 2:20 Amu guys are con artists January 7, 2:21 AMPlease refrain using those words. January 7, 2:21 AMI’ll be glad to check. But first, can I have your username? January 7, 2:21 AMto the one that ownes this site and didnt wanna do nothing about my querie January 7, 2:21 AMtell that guy should be ashamed of himself January 7, 2:22 AMi been givign my username January 7, 2:22 AMthis is your last waring. January 7, 2:22 AMwhats the point? January 7, 2:22 AMWarning* January 7, 2:22 AMu guys dont do nothing anyway so it dont matter January 7, 2:22 AMCan I have also your date of birth and security answer ()? January 7, 2:22 AMMy first school January 7, 2:22 AMill b on this site 25/7 talkin to u all January 7, 2:22 AM[EDIT] January 7, 2:22 AM********** January 7, 2:23 AMThanks January 7, 2:23 AMHow may I help you? January 7, 2:24 AMu cant and u wont January 7, 2:24 AM[EDIT], are we still connected? January 7, 2:24 AMim here to help u guys though January 7, 2:24 AMim gonna fla this casino liek crazy January 7, 2:24 AMSorry to hear that. January 7, 2:25 AMsummmer time i played and won 3 k January 7, 2:25 AMMay I ask what section in our site? January 7, 2:25 AMi tried to cash out and these slimeballs told me i had to wager since i had a 1 cent poker ticket in my account January 7, 2:25 AMslots January 7, 2:26 AMso then i found out i didnt have to wager since i didnt win nothing from the poker ticket January 7, 2:26 AMur sleezeball reps addmitted the mistake but didnt wanna fix things January 7, 2:27 AMu guys gererate so much revenue, yet u dont want to fix a problem with a costumer since it was ur fault? January 7, 2:27 AMim gonna get u guys for this January 7, 2:27 AMall promotion or games is depend in the rules or in the terms and conditions. January 7, 2:28 AMyes i know that January 7, 2:28 AMi just told u January 7, 2:28 AMi didnt have to wager and william hill rep addmited it was a mistake on their behalf January 7, 2:28 AMso if its a mistake on ur behalf should u fix it since i wanted to withdrawl in the first place? January 7, 2:29 AMi ended up losing cuz of this sleezeball rep lying telling me something i didnt have to do January 7, 2:29 AMAND THEY ADMITTED IT January 7, 2:29 AMI have checked your previous contacts with us and it was already been discussed to you many times that you failed to cashout your funds due to active wagering requirement on Poker. The terms and how you can complete this was explained to you. However you have lost your funds from continuous play. January 7, 2:29 AMlol January 7, 2:30 AMok tell me January 7, 2:30 AMwhat was the wager requirements? January 7, 2:31 AMFew minutes please. January 7, 2:31 AMhahahah January 7, 2:32 AMyes go and think hard with ur deceptive team and make sure u come correct January 7, 2:33 AMThanks January 7, 2:33 AMmake sure u explian to me what i had to wager exacvtly and why January 7, 2:34 AMThanks for waiting. January 7, 2:34 AMApologise but the wagering requirements is already cancelled. January 7, 2:34 AMuhhh January 7, 2:34 AMu can still explian to me at the time January 7, 2:34 AMSorry for that. January 7, 2:35 AMwhy i was told to wager and what i was wagering for January 7, 2:35 AMgo on lets hear it January 7, 2:35 AMI'm really sorry for that. January 7, 2:35 AMLMAO January 7, 2:35 AMsorry for what? January 7, 2:36 AMu just said how it was explained to me that i failed to wager January 7, 2:36 AMFor confusion. January 7, 2:36 AMrofl January 7, 2:36 AMu see what i mean January 7, 2:36 AMPlease refrain from using profanity here on live chat, [EDIT]. January 7, 2:36 AMu guys admit it was ur fault January 7, 2:36 AMwhy r u telling me it was explained to me and now u know January 7, 2:37 AMu guys know it ws ur fault for lying to me when i tried to cash out January 7, 2:37 AMso why doesnt ur manager fix this problem? like a real casino? January 7, 2:38 AMIt was already been discussed to you many times that you failed to cashout your funds.The terms and how you can complete this was explained to you. However you have lost your funds from continuous play. January 7, 2:38 AMthx for the evidence too...this is gonna be sweet January 7, 2:38 AMso wat r u apologizing for? January 7, 2:38 AMwhat was explained to me? January 7, 2:39 AMFor providing you an incorretcinformation. January 7, 2:39 AMcan u explain it now to me January 7, 2:39 AMIncorrect information* January 7, 2:39 AM Is there anything else I can assist you with? January 7, 2:39 AMlol? January 7, 2:39 AMu jus said i failed to cash out January 7, 2:39 AMand then u told me u provided false information January 7, 2:39 AMlol? January 7, 2:40 AMIt regards to the wagering requirements. January 7, 2:40 AMso did i fail to cash out or wager or did u guys fail to provide correct information? which one is it? January 7, 2:40 AMTo fail to cash out however, you have lost your funds from continuous play. January 7, 2:40 AMyea so kindly please tell me at the time i wanted to cash out why was i told to wager on for which bonus?? January 7, 2:41 AMyea and do u know why i lost my funds from continous play? January 7, 2:41 AMu do know why right? January 7, 2:41 AMSorry for that but please note if you have a promotion, read the terms and condition for confusion. January 7, 2:41 AMlisten, i know terms and rules January 7, 2:41 AMi tried to make the withdrawl January 7, 2:42 AMwhy r u guys lying telling me i cant cash out? January 7, 2:42 AMUpon checking that you don't have enough balance to withdraw. January 7, 2:42 AMOBVIOUSLY January 7, 2:42 AMdo u know why? January 7, 2:42 AMi was lied to so i thought i had to playwhen i didnt January 7, 2:42 AMbut its clear u can see that i tried to withdrawl on ur record January 7, 2:43 AMand ur telling me its my fault? r u serious? January 7, 2:43 AMu guys can make ur lame excuse if i actauly kept playing without trying to WITHDRAWL January 7, 2:43 AMbut on record you can see that a withdrawl was made yea? January 7, 2:44 AMSorry for the confusion. January 7, 2:44 AMso dont use those fairy tale tactics on me January 7, 2:44 AMYes we can check it in our end. January 7, 2:44 AMoh u guys will be sorry alrite January 7, 2:44 AMOkay. k so thats the first one, u guys notice how they admittied they made a mistake by giving my false info? neway lets go to number 2 where [EDIT] from managment emails me, [EDIT] - 07/01/2018 10:53 PM Hello [EDIT], I'm from the management team and am contacting you in relation to your Poker bonus concern. I've familiarised myself with your case and have reviewed it. I see that you claimed our Welcome Poker bonus back in August of last year. You came to us on chat to ask how you could withdraw your winnings and at this point you were advised that you needed to complete the wagering requirement of the bonus before this could be allowed as per the promotion's terms and conditions. At the time you had to generate 85 WH Points to complete this wagering. However, it seems during the process you depleted your pending winnings and then asked for your bonus to be cancelled. The advisor you spoke to did comply with your request and advised you that by doing so the bonus won't be possible to be re-added and that any pending winnings would be lost. Since you didn't have any pending winnings at the time, nothing was cut when you confirmed for the bonus to be cancelled. As such, even if you had contacted us earlier to cancel the bonus while you had pending winnings in it, they would've been cut as per the terms. I'm really sorry to find out that you're unhappy with the explanations we've provided regarding this so far and I apologise if we've caused you any inconvenience. However, from what I can tell, the promo terms were upheld and we did advise correctly about the bonus cancellation. That being said, if you want to take this further, please contact our Executive Management Team @ [EDIT] They will be able to review this case for you as well and advise accordingly. Please just make sure that you do not include any chat or email reference numbers in the subject line of the email - otherwise it may not reach the intended recipients. If you need more help feel free to get in touch once again. We're available 24/7 on Live Chat, phone (for the UK: 0800 085 6296 - landline and mobile) or email. [EDIT] William Hill I'm gonna show u guys some proof of this [EDIT] guys quote and explain to u something fishy and u can see for yourselves.... "The advisor you spoke to did comply with your request and advised you that by doing so the bonus won't be possible to be re-added and that any pending winnings would be lost. Since you didn't have any pending winnings at the time, nothing was cut when you confirmed for the bonus to be cancelled." do u guys see the funny lies this guy is trying to cover? since I didn't have any pending winnings at the time??? u guys notice in my story I explained how I had about 68 dollars and asked for the bonus to be removed, which they did without hesitation? now this Robert guy is telling me I had 0 dollars and that's why they removed it? ladies and gentlemen, would it make any sense for me to ask them to remove my 1 cent poker ticket with 0 winnings? wouldnt that beat the purpose of me asking for the bonus ticket to be removed so I can cash out the 3k i won from slots ? WOULDNTt that beat the purpose of me coming to askgamblers and writing my review about not being able to cash out because of this 1 cent poker ticket? can you guys smell BS here? if you guys read it carefuly, you can see that [EDIT] is trying to pretend that, me trying to cash out the first time didn't happen( remember when I said the rep told me to logg off and log back on? ( they did it because I wouldn't have any chat log history or proof confirming that the rep told me I was able to remove that bonus since I won nothing from it) This means that I'm not the first one they did this to, because it shows they have planned to do sneaky schemes like this. I would also like to point out that I am very aware of bonuses and terms, being that I have been gambling online for the passed 3 years almost everyday and I am diamond status at a few casinos, so don't think that maybe I don't know the bonus rules and terms and how they work( each sites have its own familiar bonuses and terms) it would make no sense for me to come on here and waste my time, neways, besides these 2 reps contradicting one another, can u see the BS in [EDIT] lie? think about it guys, either I just made this whole story up for no reason at all and wasted my time for countless hours, or you can see some real, [EDIT], u guys decide...AND if u guys want, I will go to my most played at casinos and I will ask those reps to come here and vouch for me and let u guys know that I have never ever tried to pull any of these moves so I can get a freebie. please let me know I am 1000 pct serious so u can see if I ever pull this type of nonsense neways thanks for ur time, people. I Hope my message gets across. please forward this when u have time. cheers. From If u guys been reading it all, i know what ur thinking,,,WHAT? trust me, this is why i realize i wont get nothing ...can u guys see the contradictions? [EDIT] admitted fault while [EDIT] told me i wad advised correctly..u could see that i guess they are trying to play it off and trying to strick to one story, neways u guessed it, this [EDIT] guy doesnt even reply to me when i asked him to show me in the terms about me wagering for a poker ticket i won nothing from..i wasnt surprised they wouldnt email back though but here let me show u how i finaly got a hold of this little sneaky supervisor named [EDIT].... thanks for patiently waiting. January 8, 2:21 AMits funny tho because when i tried to withdrawl, rep told me they can remove the poker ticket since i made nothing from poker, but 2 minutes later one of u supervisors told him to tell me i couldnt? something very funny about that January 8, 2:21 AMI checked the chats and the email and I can confirm that what [EDIT] discussed was correct. January 8, 2:21 AMand u know whats even more funny? u guys actualy remove the poker ticket for me when i was down to 65 bucks..why? January 8, 2:21 AMThis was also explained to you on your previous contacts about your withdrawal attempt. January 8, 2:22 AMok so explain to me what was lucy talking about when she told me i was given the wrong information? January 8, 2:22 AMI'll be dealing with the incident with [EDIT] to identify how that information was provided. January 8, 2:23 AMu guys removed the bonus when i had 65 dollars left January 8, 2:23 AMand i still had my money January 8, 2:23 AMIn any case, you already lost all your funds with your own decision to continue playing with the funds. January 8, 2:23 AMobviously thats a lie January 8, 2:24 AMyea? so because i had a 1 cent poker ticket that i won nothing from, i cant remove it or i lose my winnings correct? January 8, 2:24 AMis that right? January 8, 2:24 AMWe've also advised you that should you wish to take this matter further, you can contact our Second Opinion Team at [EDIT] January 8, 2:24 AMur the supervisor, answer the question January 8, 2:25 AMis it right that i cant remove the ticket or my winnings or gone? January 8, 2:25 AMyes or no January 8, 2:26 AMwhats wrong? u dont wanna get into detail? January 8, 2:28 AMIf you have accepted any of our bonuses, whether it be the Casino side game bonuses or the CGT tickets, you will need to complete a certain amount of wagering before you can withdraw. January 8, 2:28 AMYou won't be able to get your winnings unless this is complied. January 8, 2:28 AMyea? ok show me where in ur terms it says that January 8, 2:28 AMNow, if you wish to remove those active bonuses, you will lose whatever winnings you earned from those. January 8, 2:28 AMyea yea..please show me in ur terms and ill accept it January 8, 2:29 AMThe details of our promotions terms can be checked here: http://poker.williamhill.com/bonus/#terms. January 8, 2:32 AMSince I've not heard back from you, I'll close the chat session. Let us know if you need anything else. Thank you. January 8, 2:32 AMSupervisor [EDIT] has disconnected. Do u guys notice how I am asking her to show me specifically where I cannot remove my bonus ticket regradless if I have made any profit from it? She would not show me.are u guys getting this? she tells me that [EDIT] was right and that she will have to talk to [EDIT] about what she said LOL...neways, i asked this supervisor where in the terms does it tell me that i automaticaly have to wafer a poker ticket if its in my account? she gives me no direct answers and only sends me the link for the terms and condiotion. As soon as i open the link and foud NOTHING( check for urself and look at the rules) before i could even say something, she closes the chat HAHAAHAHA..anyone that plays here, you guys know if u dont reply, they will ask u "are we still connected" this manager doesnt say nothing, just runs off like she had to go to the emergency room, and i kept trying to reach out to here and they keep giving me excuses. so please guys judge for yourselves and tell me if im the one who is lost. and please guys as, as gamblers in the community, we alll need to look out for eachother and let eachother know about wiliam hill but yea thats my story, RAISE AWARENESS PLEASE AND for the best part everyone…. I has posed as someone else on live chat to ask about how the bonus and terms work and ceck out the response!!!!! January 13, 11:29 PM Hi, you’re speaking to Marge. How may I help you? January 13, 11:29 PMhi January 13, 11:29 PMi am thinking of joining this acsino January 13, 11:30 PMcan u explain how bonus terms work? January 13, 11:30 PMfor the poker bonus tickets? what are the wagering requriements? January 13, 11:31 PM Let me explain first our casino promotion. January 13, 11:31 PMk January 13, 11:31 PM In casino, we have a lot of promotions like first deposit bonus. January 13, 11:31 PM In order to withdraw your winnings, you must wager at least x30 your deposit and bonus amount (minimum wagering requirement). January 13, 11:31 PM You may check it here also: [EDIT] January 13, 11:32 PMoo January 13, 11:32 PMam i able to remove the bonus if i dont want it? January 13, 11:32 PM Yes , you can decline or accept the bonus. January 13, 11:32 PMooo ok thats cool January 13, 11:33 PM However, once you started the bonus, you need to complete first the wagering requirements. January 13, 11:33 PM You may also check here our poker promotions: [EDIT] January 13, 11:33 PMwhat if i used the bonus tickets but won nothing from them? can i still remove them without a problem? January 13, 11:34 PMeven if i didnt win nothim from them? im not able to remove them? January 13, 11:34 PM You can remove it, as long as you don't have funds. January 13, 11:35 PM I mean your real money. January 13, 11:35 PMooo January 13, 11:35 PMwhat if i have real money or i won in sports betting or slots? January 13, 11:35 PMwould i still be able to remove the poker bonus ticket without losing any of my winnings? January 13, 11:36 PM f you withdraw before having reached the minimum wagering requirements, your bonus and winnings will be void. January 13, 11:37 PMooo January 13, 11:37 PMso then i cant remove the poker bonus tickets? January 13, 11:37 PMi am reading in ur terms and it doesnt specifically mention that? January 13, 11:38 PM It's your decision , if you want to remove the bonus [EDIT]. January 13, 11:38 PM As long as you didn't touch it , you may remove it. January 13, 11:38 PMbut if i remove it then my other winnings r gone? January 13, 11:39 PMyea but i mean i used some of the tickets fo rfun and didnt win in poker January 13, 11:39 PM You can remove it as long as you don't have funds in your poker account. January 13, 11:40 PMdont u think thats silly that i cant remove them? because on the terms it doesnt say " once you accept bonus terms, you are required to wager once u use the tickets, even if u dont accumulate nothing from them" January 13, 11:40 PM Because if you do have funds and you started the tickets or bonus , your winnings from the bonus will automatically remove. January 13, 11:40 PMyea so if i have no funds from the poker but have funds in my sports betting account January 13, 11:41 PM Yes, you can remove it. January 13, 11:41 PMand if i wanna remove it then its alll winnings gone? January 13, 11:41 PMoo cuz i thought earlier u said that i cant? January 13, 11:41 PM Poker and main account is different, so you may remove it. January 13, 11:41 PM I'm sorry for the confusion. January 13, 11:41 PMooo ok but ur sure this is the rules right? January 13, 11:42 PMbecause i dont wanna get confused January 13, 11:43 PM We have different terms and conditions in every promotion. January 13, 11:44 PMoo ok but as far as the free poker bonus tickets..the one u get from signing up at william hill January 13, 11:44 PMi can remove them if i used them but never won nething right? and my winnings from slots or sports betting will remain? January 13, 11:45 PM Yes, as long as you don't have real money in your poker account. January 13, 11:45 PMawesome January 13, 11:46 PMthanks so much for ur help and time marge, i appreciate ....take care  There u have it guys. Tell me if this casino is a joke, I am confused as who I can get help from because all of these workers from williamhill are giving me different stories..this has been going on since summer and everytime I explain WH customer support this story, they pretend like I never asked for a withdrawl and leave certain details out and pretend I never asked for my bonus to be removed.but if u guys realize that first [EDIT] admited they made a mistake on there behalf and then [EDIT] emails me and tells me that I was advised acorrectly, but he states" u had asked for the bonus to be removed at the time because u had no funds in ur account"..lmao what? And then he says" even such a case ur winnings would be void" lmao..that means im here complaining about a bonus being removed with no funds in my account, do u guys get it? And then the third person which is supervisor [EDIT], who then, shows me the terms, without showing me specifically it explains in detail regarding my case, but without even saying anything, she just leaves the chat, and I cant get in touch with her every since. And then live rep [EDIT] live rep tells me the total opposite which contradicts [EDIT] and [EDIT]. Can u guys smell BS here? Please note that my case happened since last summer and I did not save chat log at the time because I thought I was able to get a copy of my chat loggs so I can show the customer service since I thought wh were honest and maybe it was me that didn’t understand the terms and conditions. However, I had come to realize that it was necceassry to save the important chat logs after. Be aware that this casino may respond by saying things like" "we advised u correctly and u never asked for the bonus to be removed" these people are not truthful. They don’t have certain departments you can reach out to, because they are all the same department, so it doesn’t matter, wether u go to live rep, second opinion, or management, given that they are all the same people who will tell u lies and certain people they think are easy targets. Now some of you may think that I could be making this up for whaetever reason, but I wouldn’t be using all my time to make up these lies, especialy if I knew I was the one who didn’t understand and especialy if william hill were realy truthful and did advised correctly, id be wasteing my own time right? I can also tell u guys that I have been reaching out to whoever is in charge of this matter, to just have a discussion with me to explain to me with honesty and understand, and for that, I told them I would leave this matter and wont bother them anymore, because mayb, perhaps I could have been confused? However, they wont even have an honest discussion, so ill let u guys judge and tell me.I want to know why was I told I was able to remove my 1 cent poker ticket( yes guys, 1 cent! A 1 cent poker ticket that remaing in my poker account, which I won nothing from and made nothing from) and then told me I coudlnt remove it, and then admitted the mistake was on their behalf, and then pretending that it never happened, and then telling me I was advised correctly, and then catching them lying, but even showing the WH support team about this, they are still trying to cover up tracks.

I have had my WH account for around a year now, and have been active on it. I bet on a whole range of sports: Football, Horses, Tennis, you name it! I was genuinely content with the service provided by WH until this issue happened: On the 15th of May, there was an ITF Tennis Match in Spain. While I was placing bets on horses, I decided to scan the live tennis scores and this one match caught my eye. Player X and Player Y , Although Player X was leading the first set heavily (he eventually went on to win the 1st set), every single game was taken to deuce, therefore the odds of 13/1 for Player Y looked particularly interesting. So I staked 200 on Player Y to win at 13/1 odds. I had a feeling that it would be a long shot bet, but I was feeling lucky today. To my amazement, Player Y won the 2nd and 3rd sets convincingly at 6-1 . 6-0 respectively. I was feeling extra lucky that my long shot bet had come in, but little did I know this is when the issue started: Under the 'Open Bets' section, where your potential winnings should be written, there were the letters 'DNS'. I inquired as to what this meant and they said that not to worry as they were settling some late bets. I waited 24 hours, 48 hours, to receive an email saying that my account has been suspended and would not be reopened , and my winnings and initial deposit of 200 were being confiscated. After many back and forth emails, I found out that the account was suspended due to 'suspicious betting patterns regarding the tennis match' and that the match is under investigation. 2-3 weeks later, after contacting the TIU and other bookmakers, I come to find out that this match's investigation has actually been concluded and dismissed for any foul play and that the other bookies have paid out their customers concerning this match. Whereas here I am, 5 months later, constantly sending back and forth emails to WH who always revert back to the same message 'sorry the investigation is still underway'. I think this is a case of stalling tactics to make me give up on the money and funds, but the manner in which they have done so has left me very frustrated and I will fight for it as much as I can. It is especially annoying that they are withholding my deposit, and that can usually only be done when they suspect criminal activity (from what I understand after my weeks of research). Any input on this matter would be greatly appreciated

Can i first of all start with saying i have exhausted all other avenues before posting on here. So on the 12/6 i came across william hill casino signed up and deposited £200 played some roulette then went to deposit another £100 and my account was locked. I was then notified that the reason the account was locked was due to a self exclusion a number of years ago. I spoke to there live chat also sent emails to there second opinion team. To no avail. Now they did refund the £100 as it was after that deposit the account was locked. But there is a few factors to this genuine mistake. The account should of been instantly locked surly to stop the original deposits happening. There systems should of done this instantly. They ran a check on my credit file as soon as i signed up so they knew my identity i knew i was clearly already self excluded so why wait until £200 was deposited seems unfair to me. And equally this was a genuine mistake. Anyway they have point blank refused to refund the other deposits but i think if they refund the 2 deposits surly the first deposits can be refunded as well. As i was already self excluded. I used the same name and dob to sign up i might add. And equally they ran an identity check immediately which would of tallied up to who i was and the account should of been instantly blocked stopping any deposits. Many thanks

I had some time this evening and had 10 pound to spare so looked for a good bonus and fancied some bingo and slots. So I searched and found an offer at William hill which was spend 10 pound on bingo and receive 20 pound all slot bonus and 30 pound bingo bonus... so before I deposited I called to clarify and was told to spend the full 10 pound on bingo only and stay and side games are not included. Being eager to play tonight I asked if the bonus was immediate as I want to play tonight they said yes so I was happy with that as I wanted the bonus tonight (busy weekend) however this is not the case the bonus was not credited and when I called they told me to use chat... upon using chat I was told I now need to wait 24-48 hours as it was a technical error what was most alarming is they refuse to send a transcript and when asked if the technical team was open refused to answer repeatedly.... now this isn't good no technical support at night also they do not have the ability to communicate with each internally so if they are large sums at stake this is a major issue....no I was annoyed which probably show but I was told they couldn't provide a transcript due to data protection which is rubbish I feel I was conned into depositing with false information had the bonus not been instant I'd have gone elsewhere. I was a fan of William hill until now I've deposit a fair bit on all section ls games/vegas/casino etc I have copied and pasted the transcript please as they would not email it to me. [CASINO REP]: Hi, you’re speaking to [CASINO REP] How may I help you? [PLAYER]: Hi [CASINO REP] [CASINO REP]: Hello [PLAYER]: I called earlier today to discuss the welcome offer [CASINO REP]: I see. May I ask if this is for Sports, Gaming or Bingo? [PLAYER]: They told me to spend 10 pound on bingo and do not use side games and the 20 all games bonus and 30 bingo bonus will be added pretty much instantly once it's spent I have done this and no bonus as yet [PLAYER]: Bingo [CASINO REP]: I see. For us to assist you further I will have to transfer you to our Bingo Team. Please hold while I do so joseph Nield: Thank you [CASINO REP] has disconnected. [CASINO REP 2]: Hi, you’re speaking to [CASINO REP 2]. How may I help you? [PLAYER]: Hi [CASINO REP 2] [CASINO REP 2]: Hi there. [PLAYER]: I called ealien today before depositing to ask about the bingo welcome bonus [PLAYER]: As in spend ten and receive 20 all games bonus and 30 bingo only bonus [CASINO REP 2]: I’ll be more than happy to assist you with this. [CASINO REP 2]: In compliance with our standard procedures, I will need to verify some information for security purposes. Can you please verify the following information: • Username • Date of Birth • Email Address [PLAYER]: He said spend 10 pound on bingo no side games and it will be added pretry much instantly [PLAYER]: [EDIT] [PLAYER]: [EDIT] [PLAYER]: [EDIT] [CASINO REP 2]: Thank you for that information. [CASINO REP 2]: Please give me a few minutes to check this. [PLAYER]: I checked this before depositing as I didn't want to wait till next day for bonus [PLAYER]: Thank you [CASINO REP 2]: Thank you for patiently waiting [PLAYER]: Ok [CASINO REP 2]: Upon checking here, you were able to stake the require £10 on Bingo Tickets. [PLAYER]: Yes [CASINO REP 2]: Unfortunately, the New Player bonus promotion was not automatically registered in your account. [CASINO REP 2]: No worries. I have forwarded it to our relevant team and have this checked to see if we can manually add your bonus. [PLAYER]: Thank you [CASINO REP 2]: Please wait for an update regarding this within 24-48 hours. [CASINO REP 2]: No worries [PLAYER. [CASINO REP 2]: Aside from this, will there be anything else I can assist you with? [PLAYER]: I'm not being funny but this is why I called 1st I did not want to wait 24 hours I feared this would happen hens the reason I asked the advisor is it ibstant he said yea [CASINO REP 2]: Yes, it was supposed to be instant. [PLAYER]: I wouldn't have deposited I'd have chose something I didn't have to wait for [PLAYER]: This seems to happen with most promotions [CASINO REP 2]: Once you have registered your Bingo Chat name and staked £10 on bingo tickets, the bonus should automatically be added to your account. [PLAYER]: I know that's why I choose to deposit [CASINO REP 2]: Yes, I apologise, since there might have been a technical issue regarding this. [PLAYER]: If that was not the case I wouldn't have I feel misled this was mentioned to be my entertainment for the evening hence I called 1st to make sure this would not happen so can you add it now please [CASINO REP 2]: I apologise, but I do not have the facility to manually add the bonus to your account. [PLAYER]: Or call the department or are going to tell me there closed [CASINO REP 2]: I have already forwarded it to the relevant team so they can check this for you Joseph. joseph Nield: Nothing you can do like it or lump it [CASINO REP 2]: I apologise if you feel that way. Rest assure that once they have checked it, they can add the bonus to your account [PLAYER]: When will it be tonight or have I made the wrong choice in thinking by calling 1st and ensuring I was picking the right bonus [CASINO REP 2]: Rest assure that it will be within 24-48 hours. [PLAYER]: Because I didn't want the bonus tomorrow or Sunday I have time tonight !! I wanted to play tonight you happy to take my money tonight [CASINO REP 2]: I'm sorry if you feel that way Joseph. [PLAYER]: Can you not call the department [CASINO REP 2]: But I do not have the facility to manually add the bonus to your account. [CASINO REP 2]: We'll just have to wait for the relevant team to check your account and add the bonus for you. [PLAYER]: So why can't you call the department do you not communicate with other departments via phone [CASINO REP 2]: I apologise [PLAYER], we are unable to do so. [PLAYER]: Why [CASINO REP 2]: I have already forwarded your concern to the relevant team and we'll just have to wait for the update regarding this. [PLAYER]: Are they closed ? [CASINO REP 2]: They are also checking other concerns that is why we'll need to wait for this. [PLAYER]: What concerns? [CASINO REP 2]: Concerns of other players. Rest assure that you will be notified once it is done. [CASINO REP 2]: Aside from this, will there be anything else I can assist you with? [PLAYER]: Can you send me this transcript via email please also justhe to clarify the department is not closed ? [CASINO REP 2]: I apologise, but I cannot provide you with a transcript of this chat. [CASINO REP 2]: However, I can provide you with a reference number of this chat which is 170603-003144 [PLAYER]: It is illigal not to have to facility to send a transcript it is my right under the rules of a sunset access request [PLAYER]: Subject access request [CASINO REP 2]: You still have access to the transcript of this chat which can be checked with the reference number that I have provided. [CASINO REP 2]: With this said, will there be anything else I can assist you with? [PLAYER]: It's OK I have capied it I think the UK gambling commission should no you don't provide customers with a copys of transcripts incase of disputes I will also be reporting this and pasting it to gamblers aware [CASINO REP 2]: I apologise, if you feel that way. No worries, if you wish to dispute, you can provide the reference number that I have given. [PLAYER]: A reference number doesn't give me a copy does it so what use is this to me so you guys can see the chat what if a need it for a third party [CASINO REP 2]: We can have that checked first with our relevant teams and will provide a copy after checking. [PLAYER]: It can be edited or lost you do realise this breaks the the UK gambling commission's rules [CASINO REP 2]: I apologise, but I cannot provide such information on my end. I can only provide you with the reference number of the said chat or communication. [PLAYER]: Why does it need checking I should be able to receive it with out it being vetted [CASINO REP 2]: Please be advised that we are under the Date Protection Act. [CASINO REP 2]: *Data Protection Act. [CASINO REP 2]: Are we still connected? [PLAYER]: Data protection act only come into it when providing a third party with information Im in financial service I can go through the data protection act word for word and as it stand the data is between you and me meaning the data in turn belongs to me [CASINO REP 2]: No worries. I'll forward your request to the relevant team to have this checked. [CASINO REP 2]: Aside from this, will there be anything else I can assist you with? [PLAYER]: Be careful of any other statements because you are misinformed and by telling me your not allowed to give me a trancript you have broken the laws and a lot of the other infringments [PLAYER]: No I want want I was told I would get minute before depositing [CASINO REP 2]: Thank you for contacting William Hill. Please contact our Online Support team again if you need help. We are here 24/7. [CASINO REP 2] has disconnected.

Hello. 2 wks ago I played Little Britain slots, the bonus symbols came in, before it took me to the bonus section of the game £53.25 flashed up for a split second. I then went onto bonus screen picking random icons revealing cash, more picks etc. When I had ran out of picks I won £53.25, then it revealed the symbols I didn't pick, one showing a x7 multiplier. No matter which items I had picked the game had already decided the cash amount I was going to win cos it flashed up on screen before playing the bonus. I contacted William Hill as soon as it happened, they said they would look into it, I heard nothing. I complained few days later and was told the technical team would look into it and I would hear. I never heard from them for about 3 days yet was told 24/48hrs. I go on chat service again and told technical team found no errors, so I ask where my e mail, they offer me £15 for what they call "inconvenience" case closed. A few times on there chat service I was disconnected and I had to keep repeating myself on complaining and also felt as if being fobbed of. Overall I must have been cut off at least 3 times while I was typing, then when I complained about being cut of another argument occurred as he went on and on, then said agent typed message at 10.39 and I hadn't responded by 10.42 that's why I got cut off. I told him he was wrong, then agent said well its there all on gmt time. I responded by saying as it was only 9 pm now how can I be cut off on your times as it was over one and a half hours away, (I was cut of around 8 pm ). Like I said felt as my complaint was being disregarded and i never knew if they looked into game as I never had an e mail yet they are quick to send e mails asking about feedback. The game was Little Britain slots on the William Hill casino slot page. I also complained by e mail to the complaint page willhill.com( or .co.uk ) and I never had reply from that either.