William Hill— player complaints: 224 in English

Customer service an Absolute joke you cannot speak to a human instead you have to speak to a digital bot who can't answer anything related to my issue they say their staff are available 24/7 yet tou can't phone or send an email.

customer service is terrible - i asked for an old debit card to be deleted - months i have been asking and they still havent done it - i can deposit by many means but when i eventually won money i cant withdraw - only to this closed bank account and they cant delete it they keep saying absolute cheats

After my usual bookies Betfred shut down I had no choice but to my local William Hill. Best odds had been finished as Betfred had closed. The round tables are to small, you can barely open the racing post on them never mind complete a betting slip. No room for your flask of coffee or pastry. The chairs are bone hard plastic. The toilets are a health hazard. Machine terminals don't take £1 coins. I went in today and the floor hadn't been hoovered from yesterday as my pastry crumbs were still on the floor.

Never had any major issues here, but it's only memories now. Specially with the new law that came into life in June, they started asking for account verifications, no matter how many years you with them. And it makes you feel like ur some criminal, they want proofs of address, not one, two! (Plus they said in the email, they gonna do checks more frequently now, no, thanks🖐️). I sent a bank statement (which I always did in the past) just to get a message back, bank statements aren't a proof of address (sic!) Contacted the live chat, just to be told they actually do accept bank statements as proof of address! Sent it again, got an email back they don't accept it! 😂 I mean, they contradict themselves, looks like they don't really care anymore. I don't know whats happening, but went to see other bookmakers reviews and there's something definitely going on, looks like a lot of them just want to get rid of customers, which doesn't make any sense right? There's something dodgy going on, but my advice is...looks like it's time to go back to the old school, which is going back to the local bookmakers shops, not very convenient, but at least ye won't be asked for millions of documents, proofs, photos and stuff like that.

shocking.. can't get your money out. Can't log in - I've been sent numerous links, provided personal info.. but said no, when they wanted bank details. I am still after 2 hours trying to get my money out

Dont waste ur time or money its a take only site the more u deposit the more theyl take iv never won a penny on this site

Banned my account without even emailing me to tell me why, had to chase customer service to figure out what was wrong and they just gave me a generic line about 'fairness'. Would not recommend.

I not had a problem with payouts normally pretty quick only problem i have is when they kick my out while in middle of game assuming i have a gambling problem only cause im playing at night i already told them its because i have a autistic daughter that dont like to sleep and i dont go on everyday either only for the free games and i hardly desposit so im not sure what there problem is if this keeps on im gonna remove myself and find another site

When I am betting everything smooth as long as I am losing, take your money so easily, but as soon as you win, no one to talk to, get locked out of my account can’t get my money out, totally 💯 scam,

Absolutely rotten site !!! Deposited over 100 pound staked double that to win nothing this is one big scam site DO NOT PLAY !!!! I’ve been playing for years I’ve never had a decent win it’s set up to rob you do not play absolutely scum of a site

I like others have had no response they froze my account for 72 hours under the disguise of responsible gambling, after emails and messages now I can't contact them pass the bots,I managed to get to £1600 now at £1000,they never intervene or question when your losing.based in Gibraltar which accounts for 30% of it's GDP the Gibraltar gaming board use to consist of one person with 3,500 staff employed in the colony in the gaming industry,like Malta and Cyprus there is no implementation of gaming regulations this is a reflection of most of the reviews,the gaming board u.k will act now.

-£6330 deposit daily carnt even get passed my deposit of £30 joke what an actual scam

Stay well away from this awful site I put 35.00 in was on the big dog house 1 bonus hey we go its a insult I was on 20 pence 64.pence wat a joke im amazed anyone withdraws from this site im down hundreds and I mean hundreds I was only on it 13mins ur better of saving ur money how bad this site is loads of lagging yet again thats wat they want so u dont win anything loads of dead spins in a row this site def needs investigation very very awful poor site stay well away u very rarely withdraw u very rarely up on this site I never am I wish I cud tell u how much im down on this site but I cant please stay away u wont get anything from this site ever close this site down

Just play free games here its totally rigged. Worst online poker and that's 6 years experience online but out of 7 poker apps I play online only william hill is terrible. Pure rigged poker, simulated max. Same players constantly win no matter what 2 cards.

Absolute rip of criminals won 600 three days ago they won't release the funds instead told me to supply i.d and bank statements etc for the third time this year when it comes to paying out also I followed the story of the lady who won a million for William hill to say it was not paying out due to a glitch between there never no glitches when your taking people's money how the government is slowing them to even trade is a joke had my account over 8 years withdrawn deposited and now this year have to verify three times to get a long awaited pay out there ships should be taken out and any buildings in the UK scumbags proper criminals get away with it once they paid my money if they pay it I will.never stuck a penny in Williamh8lls pockets again avoid this shop online betting company full stop they are vile don't respond hang up on you scumbags

Don’t bother wasting ur money on this I spent £100 and no bonus no win nothing over the yrs I have lost a few grand. Dont waste ur time

I was going to leave a negative review, but I can see that the market is already cornered on that.

After using William hill for around 15 years & having nothing but good words to say about the company, I have now self excluded my account & wont be returning unfortunately, I used to swear by the markets which no other website could match in my opinion, but in the last year I started to see a massive difference. Over/under 0.5 goals etc in the first half are now no longer available on 90% of the matches, customer service you get passed from pillar to post, the managers have zero clue what they’re talking about. I would be cautious if I was opening a William hill account these days. It’s a shame as it was one of the best for so many years but greed does take over.

This poker app should be banned. I've never played anything as rigged and simulated than this poker. I have an old Nokia 30 years old with a better poker app built in to the phone. Don't spend cash here.

Refuse to reply to my messages. Refusing to pay out my funds. I will keep reporting William Hill until they pay me out my funds. Customers are so poorly looked after by WH I literally cannot get anyone to deal with my complaint and it’s criminal scamming people out of there money this way! AVOID THIS BOOKIE!