William Hill— player complaints: 224 in English

William Hill - another betting app that bans/restrict you once you start winning.I get it - but you are a gambling site that makes millions every year from vunerable punters - as soon as someone comes along and starts winning a few bets.No notification or emails Horrible Site - stay well clear.

Worst customer service I’ve ever experienced. Been calling and sending emails for days and even went in person and again no help given, and the online live chat is no better. Won’t be using this app again.

Just closed this account , all I done was pump money in and not one bonus come up, believe what you read on here I it’s 1000 percent correct , this site is a scam other sites are way better , I don’t promote gambling one bit but if ur going to for some fun use other sites don’t use this site.f this site needs to be shut down , its a scam so is the owner his a scam artist . Delete the app and don’t go back not worth ur time or hard earnt money trust me . Stay clear

Played their virtual football the team won 2-0 result came as 1-1

this site has got bad over the last few years but now bally jackpot joy owners have taken control it has fallen to new depths everyone knows how bad jackpot joy is now they have done the same to a failing website in its own right greed over everything look forward to losing everything it's in ballys repertoire.

Banned from promotions and free games for no reason. They said they can do this whenever they want without reason. I've been a customer for many years and find this absolutely appalling. Dont even get me started about the bloody bot.

0 STAR IF POSSIBLE BUT THEY TAKE IT WITH ALL 10 FINGERS SINCE THEY CANT EVEN LOG YOU IN WITH YOU PROVIDING THEM WITH WITH ALL INFO

I have been asking to withdraw funds for nearly 1 month now. The card which the money is withdrawn to has now been cancelled as I have upgraded my account at Nationwide. Funily enough, I am able to make deposits through a live card but any winnings automatically defer to the cancelled card meaning funds stay with William Hill. I went into the shop at the Bedwell branch of Stevenage and the lady behind the counter said that she is hearing lots of complaints like these and that the company are losing money. She gave me the direct e-mail address of the CEO (Per Widerstrom, I am not allowed to put e-mail addresses online but you will be able to find it). I e-mailed him and he directed the complaint to a "2nd opinion". They asked me for a copy of my passport and bank statement so they can credit the funds to my account. This was on the 28/8 and I have still not heard anything. I have chased the complaint e-mail address address and Per's e-mail direct yesterday but have not heard anything.From what I have also read, William Hill have been taken over by a Greek casino company and is not subject to UK regulation. I have pretty much made provisions not to get my money back. PLEASE AVOID WILLIAM HILL AND PER WIDERSTROM.

I am extremely disappointed with William Hill's current customer service.As a regular and loyal customer who deposits frequently, I have never received any loyalty free bets or promotional rewards on my account. To make matters worse, I have been trying to reach their Live Chat support, but there is zero response or assistance available.It seems loyalty is completely unrewarded here, and customer support is non-existent when you need help. I hope account management actually reads this review and addresses my account issues

They scammed me. I opted into a promo “stake £5 for 5 free spins” and if you’ve used William Hill you’ll know you only see the progress bar after opt-in. I completed the staking but it got stuck at £4.90/£5 (their issue) and now they’re saying I never even opted in (one big fat lie, how else could I have seen the stuck £4.90/£5 stake?!)TLDR;1) Won’t give prizes you’ve won2) Customer service doesn’t exist (not a joke, it’s just a robot providing links to useless help articles that you can find and probably already read)3) Complaints team is useless4) Complaints team ignoring my request for deadlock letter to proceed to IBASI personally will never use William Hill ever again after being a frequent customer for the last 7 years nearly, you shouldn’t either. There’s far better places to play like Betfred, Coral or Paddypower, they actually pay and have working customer service.

the only way this company can help me is by putting my £1,300 back into my account which they have stolen off me and refuse to give my winnings from horse racing back.the staff on the message site have admitted to me I do have the money on the site but won't help me get my money out,the staff are as dishonest as william hill are.I have sent 12 bank statements in to them as they kept promising that I would get the full money back through my bank account SURPRISE the DISHONEST CLOWNS LIED, am I surprised well no not now as I have read some horror stories about WILLIAM HILL AND THE PEOPLE THAT WORK FOR THEM. THE SITE MUST BE DOING REALLY BAD FOR THEM TO WANT TO STEAL MY £1,300. DO NOT JOIN A SCAM SITE LIKE WILLIAM HILL AS THEY ARE TOTAL RIP OFF MERCHANTS.

I did a parlay of 9 legs, and won 8. Didn't even offer a cashout even when the last game I'm waiting still started playing. It was insane to lose money and won 8 legs. I will never again use their service/app. I heard good stories about other betting app. I will choose to go that way for parlays more than 6 legs.

Absolutely disgusting customer service on they casino games especially on bet 3000 when you make certain points about the game they delete your chat and then talk to you in a derogatory manner I have never ever experienced anything like it.,, stay away from these.,, most of they games are a scam and being played unfairly

How terrible is William Hills on line service offering. This seems to be restricted to the live chat option for on line customers yet the robot is useless for anything other than the simplest questions. And then, in my experience, you wait ages for a human agent and then they seem not much better than the robot .............. or it could be another purportedly smarter robot but equally useless. Lacking any AI imo.

Went to my local hills to back a horse that was 11 or 12/1 in reality but because the kingswinford shop has no competition they dont give best odds but only offer 9/1 so i walked out and went to boylesports in town and got 11/1 best odds, there are 3 bookies in town offerring best odds and yet still a dozen or so people in there yet when i went to my local hills not a single punter in there lol hills shut their shop in town recently and why do you think that is?? 3 other bookies offerring better value!

There’s good reason as to why WH have such terrible reviews and 1.2 bad rating. I’ve been a WH customer for nearly 15 years. I was betting on both sports and gaming regular and would have classed myself as a good, regular and loyal customer. After experiencing a gaming issue, that’s where it all went wrong…The AI assistant when trying to get help on live chat is utterly useless. Good luck trying to get past the options that may not apply to your reason. If you’re lucky enough to get past AI and get through to a so called human, expect copy and pasted information. On one occasion, the ‘agent’ didn’t even change {Managers Name}. I found the ‘agent’ rude, unhelpful and was far from professional. And the response time is shockingI also got advised to email SecondOpinion who deal with complaint. I’ve sent 4 emails now over nearly 3 weeks and shock, no reply and not even an acknowledgment I told a live chat ‘agent’ that I’m considering closing my account due to losing trust in the customer service side of things and how I wasn’t feeling like a valued customer and rather than showing any care or concern or even trying to keep me happy, they just went ahead and closed my account. So, that’s what you get for being a 15+ year regular customer!AVOID AT ALL COSTS. I now just stick with Paddy Power, Betfair and SkyBet and at least they offer you regular ‘thanks for your loyalty’ rewards and they have a reachable customer service option who actually care about you as a customer! Ps, I have all the screenshots of the poor communication from live chat

My local shop opens at 8am but the cleaner arrives at 9am. Floors mopped and carpet hoovered but this should be done prior to opening. My first experience of the shop manager today. Her language whilst speaking on the phone about a colleague was absolutely disgusting. I lost count of the number of times the "F" word was used. Certainly not something a new customer wants to hear.

I have been owed 700 in withdrawals for a week now 2 agents confirmed this was released and when back on chat they saying under review and the agents provided wrong info ??Withdraw while you have the chance and go somewhere else please. Customer service is like talking to a 2 year old

The title of the review tells you all you need to know !!!! The FOBT machines in the shops are now an automatic loss, and a HEAVY one at that !!! Put it this way, if you deposit, expect to lose £500 minimum, or whatever your willing to feed it !!! TOTAL SCAM !!! Literally NONE of these machines pay now, been like that for probably 3 years, but they are the worst they've ever been now this last 6/8 months by a million miles !!!! AVOID LIKE THE PLAUGE, it's no longer a gamble, it's a donation to the bookies !!!! 👋👋

Self excluded a while ago now expired, tried about 6 months ago to reopen via live chat, still waiting for the agent who said "Give me 15 minutes" to respond. Currently up to 180 minutes via "live" chat to get any replies