Vincispin Casino— player complaints: 9 in English

Customer service is the worst I ever experienced. Trying all day as a vip player to contact the manager.And the support team makes fun of you and keeping you wait .I don't recommend it

The player from Ireland faced an issue with Vinci Spin Casino regarding a €1000 withdrawal that was rejected by his bank. While the casino processed the withdrawal, the funds were never returned to his account despite his providing proof of the rejection from his bank. We requested the relevant communication and evidence several times, and the casino later confirmed that the funds had been located and returned to his casino account so he could withdraw again. However, because he did not respond to our follow-up messages and reminders, the complaint was closed without further investigation at that time.

The player from Ireland was facing difficulties with a withdrawal request made two weeks ago due to unverified cryptocurrency deposits. Despite providing comprehensive documentation, including transaction hashes and wallet addresses, the casino demanded unrelated information and sent generic responses, failing to address her specific case. We asked her to submit a new wallet verification video, and the casino then accepted the video as valid proof of wallet ownership. After that, the casino requested source of wealth documents and a completed AML questionnaire, but she did not respond to our follow-up messages. As a result, we closed the complaint for now because no further investigation could be completed without her reply.

The player from Italy is facing issues with withdrawing funds from her Vincispin account, as she receives inconsistent and problematic verification requests related to her Bitget non-custodial crypto wallet. Despite her account being verified, she is now asked for personal information that does not align with how non-custodial wallets function, leading her to believe the requests aim to obstruct her withdrawal.The player from Italy is facing issues with withdrawing funds from her Vincispin account, as she receives inconsistent and problematic verification requests related to her Bitget non-custodial crypto wallet. Despite her account being verified, she is now asked for personal information that does not align with how non-custodial wallets function, leading her to believe the requests aim to obstruct her withdrawal. Written by VeronikaComplaint Resolution Center Deputy Team Lead Submitted: 23 Jul 2026 Automatic translation:

This casino is a scam. They ask for tons of documents for "verification," and without them, they won't pay out. They're constantly expecting document checks, and they're constantly rejecting payments. It's just crap.

I asked for 10 days to accept the documents and make a withdrawal and they always found an excuse not to accept them. I sent the official bank document in pdf and it was not accepted, the withdrawal never happened, I gambled and lost the money.

This site is insane. They offer a 100 free spin but partially 20 per day. All off them is not available. You need to chat first before you claim it. Everyday

Ive played with real money after using the 'free' spins on the same slot, but why does my winnings from my real money go to the bonus cash insteal of my normal balance????

They promised me a bonus that I didn’t get m, they only offered me bonuses that weren’t elegibile in my country and it took forever to verify my account even tho I sent evidence. Also withdrawals didn’t get approved in 24h so I cancelled them and I’m drive with them