Vegasino Casino— player complaints: 12 in English

Reason: Verification issues Hello Vegasino team / AskGamblers team,I am filing a formal complaint against Vegasino Casino (vegasino-9034.com).1. first withdrawal: 28.000 ft, withdraw to card, 28/09/2026 17:09:31, id: 5eecc8­3f-­b4b­1-4­5d8­-9e­f5-­5e8­88d­038fbf. Status: rejected 3 times without reason; now stuck at "ellenorzes alatt / under verification".2. Second withdrawal: ID 909307d3 (USDT BEP20). Pending for 3 days, also under verification.3. Own money + wagering done: this was my own deposited money, not bonus money. I have completed the 1x wagering requirement. So there is no bonus abuse.4. No KYC possible: the casino never requested KYC; there is no upload section in my account. i have valid documents (id card + address card + nav proof) ready but nowhere to upload.5. No support: email and live chat do not answer for days.Request: please approve and process both withdrawals (28.000 ft + USDT BEP20 withdrawal 909307d3) immediately, or send me a KYC link and verify within 24h.

The player from Hungary has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.The player from Hungary has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 02 Oct 2026 Automatic translation:

The player from Germany had deposited €400 and successfully wagered his money but discovered that all withdrawal options were blocked when he tried to cash out. He contacted casino support via email for assistance, but had not received a response. We then contacted the casino, which confirmed that the withdrawal issue should be resolved, and he was able to request payouts. The casino processed the withdrawals in stages, and after several payments the remaining €41 was also paid out on July 18, 2026, so the complaint was resolved.

The player from Ireland filed a complaint against Vegasino for not honoring her request for permanent self-exclusion after disclosing her gambling addiction. Despite her attempts to close her account, she continued to have access, incurred losses, and received promotional communications, raising concerns about the casino's responsible gambling obligations. She requested an investigation into Vegasino's handling of her self-exclusion request and sought undisclosed internal notes related to her account. We asked the casino for clarification and evidence, and the matter was later resolved when she confirmed the issue had been settled. As a result, we marked the complaint as resolved.

The player from Italy reported that Vegasino had failed to honor his self-exclusion request made on September 5, 2025, which led him to continue gambling and incur losses exceeding €5,000. He demanded a full refund for the amounts lost after his first request, citing the casino's negligence in protecting his rights. The Complaints Team reviewed the evidence and concluded that the player's self-exclusion request had not been clearly communicated until September 30, 2025, after which the account was closed. As a result, the complaint was rejected as unjustified, and the player was informed that no refund would be provided.

The player from Italy had requested self-exclusion due to gambling problems, and the casino had confirmed his account closure. Despite this, he had received a €20 bonus and had managed to log back in, which led to losses of €300 and €500. He had sought assistance in preventing his account from being unblocked and in recovering his lost funds. The complaint was marked as resolved by the player, and the Complaints Team acknowledged the resolution, offering continued support if future issues arose.

The player from Germany had requested a withdrawal that she had initiated one month prior, but she had been waiting for two months to receive her payment. The player did not respond to the Complaints Team's inquiries and reminders seeking clarification on her situation. Due to the lack of communication, the complaint was closed without further investigation or resolution. The player retained the option to reopen the complaint if she chose to resume communication.

The player from Andorra faced issues with withdrawing a balance of 400€ from his Vegasino account, as his withdrawal requests were consistently cancelled without valid justification. Despite completing a full KYC verification process and having a history of real-money play, he did not receive a valid reason for the cancellations. The player’s account was eventually blocked by the casino, preventing access to his balance and communication history. Following CasinoGuru's intervention, the remaining disputed balance of 243€ was successfully paid out to the player via bank transfer. The complaint was resolved, with the player rejecting the casino’s claim that he had manually cancelled previous withdrawal requests, confirming the resolution was achieved through mediation.

The player from Norway had requested a withdrawal less than two weeks prior to submitting this complaint. The payment had not been processed yet at that time. The player later confirmed that the withdrawal had been received. The complaint was marked as resolved by the Complaints Team following the player's confirmation. The resolution was based on the successful receipt of the winnings by the player.

The player from New Zealand had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn’t been obtained up to that day. We advised him to wait for the standard processing time and cooperate with the casino while KYC or withdrawal review was ongoing. As he did not respond to our follow-up messages and reminders, we were unable to continue the investigation. The complaint was closed due to lack of response from the player.

The player from Germany reports that €500 disappeared after canceling a €400 withdrawal and attempting a new €500 withdrawal, which resulted in an error message. The funds are not showing in any withdrawal sections, and he is seeking a prompt investigation into the lost money.

The player from Poland had repeatedly requested to self-exclude from Vegasino Casino since June 1, 2026, but her account remained active, allowing her to deposit money despite her gambling problem. She sought intervention to resolve the issue and to obtain a refund for all deposits made after her self-exclusion request. We reviewed the communication, asked for supporting evidence, and contacted the casino for clarification and a permanent closure of the account. The casino then confirmed the account was permanently closed under “Gambling Addiction,” all marketing had stopped, and a refund of 1,801 PLN was processed on July 24, 2026. The player later confirmed receipt of the refund and marked the complaint as resolved.