Twin - Missing cashback
Hi,
My complaint concerns unpaid cashbacks for two different weeks.
I want to get 10 % cashback regarding my losses in 6.9 - 12.9 total 2000 EUR?
I lost in 6.9 - 12.9 total 20000 EUR? I only received 1600 EUR cashback?
From: [EDIT]
Sent: Thursday, September 23, 2021 11:19
To: [EDIT]
Subject: Twin - Cashback
Hi [EDIT],
Good morning, I hope you are well and enjoying a great week.
I am sorry to hear of your disappointment, however, the terms and conditions of the offer that was sent to you twice both include the following passage.
- Twin reserves the right to cancel or change this offer at any point in time.
I am sorry for any inconvenience caused.
Kind regards
[EDIT]
Twin VIP
From: [EDIT]
Sent: Wednesday, September 22, 2021 14:50
To: [email protected]
Subject: Complaint
Hi,
Twin casino has changed the terms of the cashback promotion without prior notice.
I want to get 10 % cashback regarding my losses in 6.9 - 12.9 total 2000 EUR?
I lost in 6.9 - 12.9 total 20000 EUR? I only received 1600 EUR cashback? It's not 10 % of total losses?
This was a cashback deal agreed on 27.1.2021
From: [EDIT]
Sent: Wednesday, January 27, 2021 15:04
To: [EDIT]
Subject: Re: Twin loyalty - free bonus
Hi [EDIT],
Thank you for your co-operation with our responsible gaming check, we take responsible gaming very seriously and so I am happy to see that you are in control and enjoying your play.
I am happy to inform you that your request to commence a cashback deal has been accepted, you are now eligible to receive 10% of your net deposits back as cash, every week. The details are below.
- Cashback is at the rate of 10%.
- Cashback is based on your net deposits (Deposit, subtract withdrawals = 10%)
- Current balance at time of credit is deducted from cashback amount.
- Cashback is weekly, Monday to Sunday inclusive.
- Cashback is paid every Monday morning.
- Cashback payments and bonuses received during cashback period do not affect your next cashback payment.
- Cashback is paid in unrestricted cash and can be used as you wish.
- Twin reserves the right to cancel or change this offer.
Your first cashback payment is scheduled for Monday 1st February for the previous 7 days.
Good luck!
Best regards,
[EDIT]
VIP Account Manager
www.twin.com
Dispute:
Hi! I want to get cashback regarding my losses in 30.8 - 5.9? I have been provided with the terms of the cashback promotion rules in advance and have asked for clarification and received a reply on 24.3.2021 Twin casino has changed the terms of the cashback promotion without prior notice. From: [EDIT] Sent: Friday, September 10, 2021 14:47 To: [EDIT] Subject: Cashback Hi [EDIT], I am sorry to hear of your disappointment, the cashback can only be credited when the terms are met and one such term is that any pending withdrawals or balances must be taken from the cashback sum, last week your deposits were 20,000 and withdrawals were 27,000, leaving a negative balance. This should be apparent on the terms and conditions of the offer that was sent out to you. Kind regards Twin.com VIP
