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Stake— player complaints: 685 in English

685 Complaints
226▼ Last 30 days · was 309
0 Unresolved
4.8581840456829d Last complaint
29.9 Risk index
12% Resolved · of 26 with a known status
38% Withheld payouts among those
$42,741 · £189,600 · 29,000 INR +2 Disputed sums

Stake: 685 complaints filed in English across 4 platforms, disputed sums $42,741 · £189,600 and 3 more currencies. Most of them are about other (55%). Risk index 29.9. Texts below are the players' own words, as published on the source site; last complaint 2026-10-06.

What players complain about

Other 55% 374
Game fairness 17% 116
Withheld payouts 15% 103
Bonus terms 8% 52
Account blocks 4% 24
Verification 2% 16
Status unknown 659 Closed, no outcome 14 Rejected 9 Resolved 3

Sources

Trustpilot 658 CasinoReviews 25 Casinomeister 1 LCB.org 1

Complaints by month

12
02
03
04
05
06
07
08
09
10

Questions and answers

How many complaints are there about Stake?

The English-language record holds 685 complaints from 4 platforms; 659 carry no status from the platform. The latest one is dated 2026-10-06.

Does Stake resolve complaints?

Of 26 complaints where the platform recorded a status, 12% were resolved, 0% remain open and 35% were rejected as groundless, 54% were closed without an outcome. Withheld payouts account for 38% of them.

What do players complain about?

Mostly other — 55% of cases, then game fairness (17%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 685 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 29.9 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 685

22.09.2026 Trustpilot Other
Stake over everything
Games are great, once you make it to a decent vip level you get personal vip host. Good bonuses. Even better wins.
21.09.2026 Trustpilot Withheld payouts
Dear Stake Support Team,
Dear Stake Support Team,I have 2 withdrawals that I requested from my account which have not been credited to my bank account:1. Amount: ₹4,085Date: 16/09/2026Transaction ID: 36900863952. Amount: ₹5,050Date: 09/09/2026Transaction ID: 3676315761The funds have not been received in my bank account. I have also checked with my bank, and they have advised me that they cannot locate the incoming payment without the relevant payment reference/UTR.Please investigate both withdrawals and provide:• The current status of each withdrawal• The UTR/payment reference number• The date and time the payment was actually sent• If the payment was returned, confirmation of when the funds were credited back to my Stake balancePlease do not simply mark the withdrawals as completed. My bank has not received the funds. I need the payment trace/reference so that my bank can investigate the transaction.Please treat this as a formal complaint and provide a clear resolution for both transactions.
21.09.2026 Trustpilot Withheld payouts
Most scam and rigged site
Most scam and rigged site. Eddies is a biggest scammer. Worst rtp house games always scam and based on ai. They banned my live support and support email is not available whenever i mail them i get system generated answer that email is no longer available. 101 percent scam site. Holding my money and not allowing me to withdraw. I deposited handsome amount and it got stucked. Worst rtp my codes are banned email and live support not responding. Idk what to say or what to do. I suggest everyone to avoid this scam site or you'll regret like me.
21.09.2026 Trustpilot Game fairness
I love the instant withdrawals but hate…
I love the instant withdrawals but hate that I barely ever win anything! Hard to win on all games!
21.09.2026 Trustpilot Other
Unbelievable but fact……
Always extremely helpful with vast knowledge on any question that I have ever presented to any employee with Stake. Detailed responses with excellent an explanation focusing on over and above customer service. Prompt response times, and incredible member appreciation bonuses that is apparent Stake is proud to offer to members, also allowing instant cash out on wins or bonuses.
21.09.2026 Trustpilot Other
Great platform and smooth experience
I’ve had a very good experience using Stake. The platform is easy to use, deposits and withdrawals are straightforward, and everything feels fast and well organized. I also appreciate the wide selection of games and the overall user experience. When I’ve needed support, the process has been clear and professional. Overall, Stake has been reliable and convenient for me.
21.09.2026 Trustpilot Other
Stake is the best..
Stake is the best..when I'm low on funds I can turn to stake to help me with surprise bonuses and I am never left disappointed.
21.09.2026 Trustpilot Other
One of the best crypto casinos and the…
One of the best crypto casinos and the best rewards
21.09.2026 Trustpilot Other
I have a very good experience with this…
I have a very good experience with this app, the lives of many people have changed, it is a very helpful app, I always enjoy playing, every game has its place but it is interesting.
21.09.2026 Trustpilot Bonus terms
I still don’t understand how to reply…
I still don’t understand how to reply to the Stakе employee who commented on my previous review. You are talking absolute nonsense. I was participating in the promo before I got banned; I hit the required multiplier—you could say I didn't just participate, I had already won. I was on the winners' list; I have screenshots and a video proving it. Then I received an email saying I was banned from promos, and a day later, I was removed from the list. I wouldn't have taken part in these promotions if I had known this would happen.Is it my fault that I participated in and won challenges that were open to everyone? You are nothing but scammers and thieves. I was supposed to receive the prize money for my win; instead of paying me—and perhaps telling me later, "Hey, buddy, you can't participate anymore"—you basically said, "Hey, buddy, you won the money, but we aren't giving it to you—just because." In a civilized society, that’s called theft.
21.09.2026 Trustpilot Other
Total fake website don't play on stake…
Total fake website don't play on stake it's worst experience 10,000 deposit 11 days complete still not credited after all proof send to stake no refund enquiry pending not reviewed 3rd class if u want to loss your money without playing then you can play 3rd class support they don't have any information about your deposit
20.09.2026 Trustpilot Other
There is some inr deposit issue but you…
There is some inr deposit issue but you can play with crypto And best rakeback and bonuses
20.09.2026 Trustpilot Withheld payouts
After sending 45 emails
After sending 45 emails detailing my issue, I still haven't received any help.Right at the start, my access to the live chat was revoked. Since then, they only reply every 10 to 15 emails if at all asking what the problem even is. If you write back with a slightly firmer tone, they immediately claim you need to speak politely, or they will break off the conversation.To summarize: After 5 days, my money is still not there, and nobody cares about the problem.What's going to happen next? Stake will probably respond to this with a template answer requesting my account details to "solve" the issue which, in my experience, is just a pretext to get my details and ban the
20.09.2026 Trustpilot Withheld payouts
Your indian rupees third party Payment…
Your indian rupees third party Payment provider fraud its many times not return my money and i lost my money
20.09.2026 Trustpilot Other
Very nice casino site to play on
Very nice casino site to play on. I am glad i joined.
20.09.2026 Trustpilot Withheld payouts
Honest review
To be honest, I have faced a lot of trouble; there have been at least 3 or 4 instances where I never received the amount I deposited. I have emailed and spoken to customer support, but they claim they haven't received the funds and tell me to contact the bank. When I speak to the bank, they say the money has already been transferred—and I can see that it has left my account—yet it never came back to me. I’ve also faced issues with withdrawals, and there have been many times when I didn't receive the bonus corresponding to my wagering activity. What else can I say? If you are actually reading this review, please resolve my issue; I am ready to provide all proof of my deposits. There is a lot more I could say, but I'll leave it at that. Sorry, and thank you very much
20.09.2026 Trustpilot Bonus terms
Fake Affiliate Promotions - Both Stake and Affiliate Playing the Blame Game
I recently signed up on Stake.com using an affiliate code ("obtain") promoted by a Kick streamer. The promotional banner clearly promised: "Sign up using code 'obtain', Min. Deposit $21 and Min. Wager $21 for a FREE $21 bonus."​I completed my level 2 KYC, deposited the $21, and fully wagered it as instructed. When I contacted Stake's live support to claim my bonus, their agent initially confirmed the offer and told me it would be given as a $3 reload for 7 days once I completed the wager. However, after I finished wagering and reached out again, another agent outright rejected my claim, stating I was suddenly "not eligible" and told me to contact the affiliate instead.​When I opened a ticket on the affiliate's Discord server to resolve this, their team completely washed their hands of the situation, stating: "We are not in control of when Stake decides a player is not eligible... we cannot do anything."​This is a complete scam. Stake and their promoted affiliates are running misleading campaigns to trick new users into depositing money. Once the deposit and wager are done, they just shift the blame onto each other and refuse to credit the promised bonus. Be aware and stay away from these fake streamer promotions!​Stake ID: hearthacker111Affiliate Code Used: obtain
20.09.2026 Trustpilot Other
Platform is ok but big issues with…
Platform is ok but big issues with deposits and customer chat support is very awful no real help...It's now 2 times my deposit hasn't been given..
19.09.2026 Trustpilot Bonus terms
I'm recently joined stake and starting…
I'm recently joined stake and starting Playing there but Im very disappointed with stake I listen stake giving huge bonuses but not ture I play to much with in week reached platinum 2 wagerd 600k$ and not receive a single promotional email like ladder up bonus deposit offer I'm also 10k $ loss I contact to support but not any positive response
19.09.2026 Trustpilot Other
Support desk is working responsibly
Support desk is working responsibly. And the services provided are always great to look forward to!

121–140 of 685

How the risk index is calculated and how complaints are labelled — the method behind this section.

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