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Stake— player complaints: 685 in English

685 Complaints
226▼ Last 30 days · was 309
0 Unresolved
4.8583020497569d Last complaint
29.9 Risk index
12% Resolved · of 26 with a known status
38% Withheld payouts among those
$42,741 · £189,600 · 29,000 INR +2 Disputed sums

Stake: 685 complaints filed in English across 4 platforms, disputed sums $42,741 · £189,600 and 3 more currencies. Most of them are about other (55%). Risk index 29.9. Texts below are the players' own words, as published on the source site; last complaint 2026-10-06.

What players complain about

Other 55% 374
Game fairness 17% 116
Withheld payouts 15% 103
Bonus terms 8% 52
Account blocks 4% 24
Verification 2% 16
Status unknown 659 Closed, no outcome 14 Rejected 9 Resolved 3

Sources

Trustpilot 658 CasinoReviews 25 Casinomeister 1 LCB.org 1

Complaints by month

12
02
03
04
05
06
07
08
09
10

Questions and answers

How many complaints are there about Stake?

The English-language record holds 685 complaints from 4 platforms; 659 carry no status from the platform. The latest one is dated 2026-10-06.

Does Stake resolve complaints?

Of 26 complaints where the platform recorded a status, 12% were resolved, 0% remain open and 35% were rejected as groundless, 54% were closed without an outcome. Withheld payouts account for 38% of them.

What do players complain about?

Mostly other — 55% of cases, then game fairness (17%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 685 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 29.9 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 685

16.09.2026 Trustpilot Other
This site 👌 secured
This site 👌 secured, more than fair. Has good community and prompt support. Plus massive bonuses. Also Stake can change your life real quick..
16.09.2026 Trustpilot Game fairness
Sometimes unrealistic things happen,
Sometimes unrealistic things happen,The way i loose continuously on everything is sick its unbelievable that everything pays zero .Then after 10 times suddenly everything pays for just a little bit of time then zero again .This is not lick or gambling or real rtp this is a system that scams us
16.09.2026 Trustpilot Withheld payouts
3rd class company my deposit pending…
3rd class company my deposit pending from last 6 days 10,000rs Stake username - Sandipgarud16No response no any updates just saying wait and wait There cs don't know about my transaction what is use this 3rd class chat support if they don't know anything Ill suggest do not play on stake 3rd class website in the world 🌎
16.09.2026 Trustpilot Other
Real-time Banking. Real Community. A New Standard.
Stake.com changed my idea of what an online casino should be.My experience has genuinely been phenomenal. They’ve been responsive, easy to deal with, and have helped me personally in ways I really appreciate.What sets Stake apart is how uncomplicated it feels. No pushy bonuses with impossible wagering requirements, bizarre withdrawal hoops, or endless KYC drama. There’s also a level of transparency I haven’t experienced elsewhere, including additional websites that give players more insight into the games and slots they’re playing.The banking experience is a huge part of that. Real-time deposits and real-time withdrawals. In my experience, the consistency and speed have been incredibly reassuring.And then there’s the community. Eddie’s Saturday livestream on Kick is interactive, unpredictable, and genuinely fun, with games, bonus drops and community participation, and regular surprises throughout the stream. Stake didn’t just raise the bar for me. It moved it.
16.09.2026 Trustpilot Other
I’ve been playing lot and depositing a…
I’ve been playing lot and depositing a lot bd I notice never get any ladder bonuses my friends that are on stake got tleast 4 ladder bonus kinda makes me want to play less now but I’m really trying get to platform 4 I’m limit to 80% and no incentive to keep playing thxs to the poor marketing
15.09.2026 Trustpilot Other
I had deposited a lot of money which…
I had deposited a lot of money which did not come.I also want to work with you, please.
15.09.2026 Trustpilot Game fairness
Dogshit RTP (you can never get wager…
Dogshit RTP (you can never get wager for any bonuses) , reduced monthly bonus, no addtional bonus Deposit only last 5mins play here if you love getting instant drain. Stake should never ever hold word responsible gambling if you can't even play in stake without getting instant drain.
15.09.2026 Trustpilot Game fairness
The loss to win ratio is to the point…
The loss to win ratio is to the point that I’m over using stake at all. Not even fun anymore.
15.09.2026 Trustpilot Other
A smooth experience always with the…
A smooth experience always with the support and stake in general
15.09.2026 Trustpilot Other
Stake.com ignored my complaint
Stake.com ignored my complaint, ignored my data request, and ignored their own regulator's framework.I never expected perfect customer service. I did expect a gambling operator to acknowledge a formal complaint.I was onboarded to Stake through someone claiming to work with Stake, despite me being in the UK where Stake is not licensed, and despite previously being self-excluded from gambling. I was instructed through affiliate channels and shown ways around the normal onboarding process.On 31 August 2026 I submitted a formal complaint to Stake. Since then: complete silence.No acknowledgement. No investigation. No meaningful response.I also submitted a Data Subject Access Request (DSAR) requesting information about my account and the affiliate who referred me. Again, nothing.The only reply I have received was a public Trustpilot response, while every private complaint channel has been ignored.I have now escalated the matter to the Curaçao Gaming Authority (CGA) and the UK Gambling Commission, as Stake's complaints handling appears inconsistent with the standards published under the Curaçao regulatory framework.This review is not about losing money. It is about how a gambling operator behaves when a customer raises serious compliance concerns. If your complaint is inconvenient, don't expect engagement.I'll update this review if Stake finally responds. Until then, this has been one of the worst complaint experiences I've ever had with any company.Dont let their fake replies fool you.
15.09.2026 Trustpilot Withheld payouts
Stake rarely pays out
Stake rarely pays out. If you’re looking for fun, Stake is not it.
15.09.2026 Trustpilot Bonus terms
I received a promotional email from…
I received a promotional email from Stake stating: "Wager $150 to unlock a bonus of $25." The email listed three specific conditions: (1) wager within 3 days, (2) bonus credited within 48 hours of completing the wager, (3) excludes bets on Stake Poker.I met all three conditions - I completed the required wagering within the time limit, on eligible games, and waited the full 48 hours for the bonus to be credited.I did not receive the bonus. I contacted live support and was told by an agent ("SandraR") that I was "not eligible," that this decision is made by "another team," and that support has no access to the eligibility criteria and cannot provide a reason.I contacted support again and a second agent ("Natalija") gave a contradicting response, stating that "as long as the requirements in this email are fulfilled, you should receive the bonus within 48 hours," and told me to wait again - despite my having already waited past 48 hours and been denied.When I asked a third time for the specific term I failed to meet so I could escalate this properly, the same agent confirmed the decision is "final," that support has "no insight into the reason," and that it is "solely up to" an unnamed internal team.The promotional email contains no clause reserving discretionary approval beyond the three stated conditions. I have screenshots of the original promotional email and all support chat exchanges as evidence. I am requesting the bonus be honored as advertised, or a specific written explanation of which stated term was not met.
15.09.2026 Trustpilot Bonus terms
The ability to not link same game…
The ability to not link same game parlays together like other sites is a disappointment.Also, the VIP bar that levels you up, talks about bigger bonuses the higher you climb, I have found that this is not true. While the initial bonuses when reaching a new status are good, the weekly and monthly bonuses don’t change at all. My recent monthly bonus wasn’t even double that of a weekly bonus, it feels almost as it’s just random. Other than that, solid site !
15.09.2026 Trustpilot Other
I don’t dislike anything
I don’t dislike anything. It just takes long to level up and takes long to win
15.09.2026 Trustpilot Other
Difference between other gambling and…
Difference between other gambling and betting sport website stake is much better for example the bonuses and stuff and live support are fast
15.09.2026 Trustpilot Other
Acha hai..
Acha hai...... India currency mere stake me , not deposit not withdrawal nahi hota..,
15.09.2026 Trustpilot Other
I’ve never seen so professional online…
I’ve never seen so professional online gambling entertaining app (stake) ever in my life. It’s fun and relaxes me when I try games like sweet rush, bonaza, odins vault and etc. keep the good work.
15.09.2026 Trustpilot Game fairness
Worst RTP I have seen.
Worst slot games Return To Player I have ever experienced.Believe me I gave it more than enough of a fair chance on the slot games and I have played many online casinos, but this one is by far the worst even though they claim to have a high RTP. Go ahead and find out for yourself. You will be sorry.
15.09.2026 Trustpilot Withheld payouts
Scammers
13,900 , merchant denied it, chargeback reject. Completeeeee scammmmIt did not happen till nowWhen I started depositing larger amount more than 10k this happensThese scam are commonI have come Across this with many of themSome of them being my friends.And these companies bait you with small winnings and easier deposits and scam you when you deposit larger amountsExtremely disappointing and suspicious experience. I deposited ₹13,899.09 via UPI on 19 August 2026. My Kotak Bank account was successfully debited, and the transaction was marked successful, but the money was never credited to my Stake account.Stake repeatedly claimed that they never received the payment and told me to contact my bank. I followed their instructions and Kotak initiated a formal chargeback investigation.———Now, after the investigation, I have been informed that the chargeback was rejected by the beneficiary side.———So the situation is extremely concerning: my money was successfully debited, Stake says they didn’t receive it, and the beneficiary side rejected the attempt to recover the money.From a customer’s perspective, this feels like being trapped between the platform and its third-party payment providers, with ₹13,899.09 simply disappearing and nobody taking responsibility.Be extremely careful before depositing money.₹13,899.09 remains unresolved, and I am still waiting for someone to take responsibility.
15.09.2026 Trustpilot Withheld payouts
Scammers
Scammers They take your money and do not deposit it in stake account They say they didn’t received the money and scam people Don’t deposit Only deposit small amounts They are scammers I have lost 15k this way They just don’t deposit your money to your accountNo customer support as well They just say it’s bank problem from your side I have seen so many ppl getting this scamming Once you start making money and withdraw The next deposit is scammed

181–200 of 685

How the risk index is calculated and how complaints are labelled — the method behind this section.

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