Stake— player complaints: 685 in English

Hello, I am submitting a complaint regarding my Stake.com account (username: ▇▇▇▇▇▇▇▇▇▇). I requested a withdrawal of 3530.89493997 TRX on July 19, 2026 at 02:02:53 UTC. The withdrawal was cancelled, and the amount was removed from my account balance. The transaction details are: Currency: TRX Amount: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ Wallet address: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ Transaction hash: Not provided / null I contacted Stake.com live support regarding this issue, but they were unable to help me. The support agents stated that they did not know the reason for the cancellation or why my balance was removed. It is very disappointing to experience such a situation on a global platform like Stake.com. My withdrawal was cancelled without a clear explanation, and my funds have not been returned. I kindly request a full investigation into this matter and either the restoration of my missing balance or a clear explanation with valid proof of what happened.

Be extremely careful if you plan to keep significant funds on Stake. My account had already been verified, but as soon as I attempted to withdraw my money, the verification process became endless. I have complied with every request they made: * Utility bills for the last 3 months – submitted. * Proof of payment for every utility bill – submitted. * Bank statements for the last 3 months – submitted. * Level 2 selfie verification – completed more than 10 times. After all of that, they requested payslips, even though my salary payments are already clearly visible on the bank statements they requested and received. Every time I satisfy one requirement, a new one appears. There is never a clear explanation of why the previous documents are supposedly insufficient. The responses are generic and repetitive, making it impossible to understand what they actually want. A legitimate KYC process should have a clear end. This one does not. From my experience, this looks like an endless verification loop that prevents customers from accessing their own money. I am now preparing formal complaints and legal action because I believe Stake is using repeated KYC requests to unjustifiably delay withdrawals. I strongly recommend that anyone depositing substantial amounts of money considers this risk carefully before using Stake.

I have been using Stake for 2-3 months. I started because my favorite cricket match league was starting. I live in an apartment with my sister and my flatmate. They both also use Stake and, as far as I know, they also used to bet on the same league. Everything was going normal until one day I received an email stating that my account was suspended because they suspected I may have breached their terms and conditions, and they needed my verification. I thought,"No problem, they just need verification, I will send them everything they want."After a while, my sister and my flatmate came to me, as we were all home that day, and they both said Stake had suspended their accounts too. We all thought,"Oh,no worries,they just need verification" Firstly, they asked us to hold our IDs in our hands with our usernames and take a selfie. We all sent them, and they were accepted instantly. After a while, it was proof of address they wanted. I live in Nova Scotia, Canada, and according to what I know, utility bills only come under one person's name. My sister has that bill under her name, so she submitted everything before my flatmate and me, as we were still gathering our documents.Then, I was shocked; my sister called me and said they permanently restricted her account. I asked,"What, but why?" She replied,"I think Stake made a mistake, I will talk to live support." However, live support told her that it was a final decision and her account was permanently restricted, freezing her $17,000 CAD. I started looking for answers on Google as to why Stake did this, because Stake was not giving any of us a proper reason. Google said that when you all share the same IP address and there are different accounts related to that one IP address, Stake sometimes believes that maybe one person has three accounts. Then I asked Google why they permanently banned my sister's account, and it said that her decision was made in isolation because she was the only one who submitted all of her documents first while the others were still gathering theirs. I figured that once we sent our verifications, everything would be okay. The next day, I started gathering all my documents from the list of accepted documents. Firstly, I sent the highest level of proof, which is a GOVERNMENT TAX LETTER. They rejected it, saying only,"Sorry, it was not accepted."That is the only thing they said. Secondly, I submitted my bank statements.They rejected them, saying,"Sorry, it is not enough proof. Kindly send a bank reference letter along with the statement." I ordered a letter, but since it takes some days to arrive, I went to the bank and asked them to print a reference letter I had ordered a few months prior, so they gave it to me with a new stamp. I went home, took pictures, and sent it to them. After a while, they rejected it. They said,"It looks like a photocopy because it is black and white." I went to the bank again asking for a colored print. They told me,"The document we provided you is the real document, and it only comes in black and white." I messaged Stake about this and also sent them a screenshot from Google showing the exact same thing the bank said—that they only provide them in black and white. Then they said,"Okay, you can submit it," so I submitted it, and again they rejected it. They said,"The validity of the date is questionable."I called my bank and ordered a completely new reference letter with a fresh date. I went to the bank again, got the letter, submitted it again, and it was rejected yet again with a reason saying, "The authenticity of the document is under suspicion."I asked them,"Could you talk to my bank and ask if it is real or not?" because it was incredibly frustrating. Then I jumped to an employer letter my address. My employer wrote it and sent it to me with her proper signature. I requested my employer if she could sign and stamp it, but she said, "We only do signatures, as we do not have stamps." I told the exact same thing to Stake before submitting, and they said it was okay. I then submitted my document, and this time when they rejected it, they also gave me a warning saying, "If you submit this document again, we will permanently restrict your account." I was so shocked that all of this was happening. I talked to my flatmate about all of this, and she said they are doing the exact same kinds of things to her. She even has a tenancy letter under her and my sister's name, and they rejected that for her too, freezing her $4,000 CAD balance. I am heartbroken. We are just three people using the same Wi-Fi. Why is it such a big deal? We just share an apartment, and that's what people do when they live together they share Wi-Fi. I came to Casino Guru with all my hopes, begging you to help us, please. We have all the screenshots and all the documents, and we are completely ready to cooperate. We did not break any rules, please help us. We also have our funds stuck. I have $8,000, my sister has $17,000, and my flatmate has $4,000

I am filing a complaint against Stake regarding two deposits that have not been credited to my account despite being successfully debited from my bank account. Total Deposits: ₹27,000.75 Deposit Details: Transaction 1: - Stake Transaction ID: 3476215857 - Amount: ₹9,998.76 - Date: 17th May 2026 - Time: 11:26 AM - UTR: 206332943417 Transaction 2: - Stake Transaction ID: 3520825323 - Amount: ₹17,001.99 - Date: 10th June 2026 - Time: 07:01 AM - UTR: 307734105740 Both amounts were successfully debited from my bank account through UPI. However, neither deposit has been credited to my Stake account. It has now been more than a month since the first transaction and several weeks since the second transaction. The standard processing time for deposits is usually a few hours to a maximum of 3 days. Platform Discrepancy Issue: While making the deposits, there was a discrepancy between the amount I intended to deposit and the amount displayed on Stake during the payment process. This indicates a possible issue with Stake's payment system or its Indian third-party payment provider, which may be responsible for these failed deposits and delays. Support Response: I have sent multiple emails and raised the issue with Stake support immediately after the transactions. However, I have not received any proper resolution. The only response I continue to receive is that the issue is with their third-party payment provider and that I should keep waiting. No proper timeline or resolution has been provided. This is unacceptable because: - The funds have already been debited from my bank account. - The deposits have not been credited to my Stake account. - No refund or chargeback has been processed. - Stake continues to delay resolution by shifting responsibility to a third-party payment provider. - There was a visible discrepancy in the transaction amount displayed during the deposit process. Supporting Evidence: I have attached: - Bank/UPI transaction screenshots showing successful payment and UTRs. - Stake account screenshots showing the affected deposit status. - Email communication with Stake support. - Any additional supporting documents relevant to these transactions. These documents clearly show that the payments were successful from my side, but the deposits have not been credited to my Stake account and no refund has been issued. I request you to kindly investigate this matter and help ensure that both deposits are either credited to my Stake account or refunded immediately.

Never deposit here they will never credit your deposit amount if its in inr .deposit on 13 january and its 9 may deposit still not credit .even after i submit my bank email where they say amount is already credit to benficiery. Even they manipulate games rtp .slots rtp is above 96.50 and even after back to back above 40 bonus buy not a single buy got 5x attaching screenshots

Many of our Indian stake player is facing this problem but they are not giving any solution so that's why I have to complain . I deposit my money through upi to the stake account but it is showing pending then I raise the enquiry but after that the amount was not deposit so than I complaint to bank he said no the money is successful transferred through our side

My account with Stake.com has been suspended since July 21st, 2025, with a balance of 3,772 USDT. The operator requested additional verification documents, which I have provided in full, including: - A copy of my government-issued ID - Selfie verification - Proof of address - Proof of funds Despite submitting all requested documentation and following every instruction, my account remains suspended, and I am unable to access or withdraw my funds. I have repeatedly contacted Stake.com’s support team, but their responses have not resolved the issue. I now believe that the operator may be unjustifiably withholding my funds.Today as of 09.04.2026 - they ask the same documents again, that have previously been sent. I am requesting the Curaçao Gaming Authority to review this case and verify whether Stake.com is acting in accordance with its licence obligations, particularly regarding fair treatment of players, responsible account management, and withdrawal rights. Account details: Platform: ▇▇▇▇▇▇▇▇▇ Registered email: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ Username: ▇▇▇▇▇▇▇▇▇▇▇▇ Account balance: 3,772 USDT Date of suspension: July 21st, 2025 Kindly assist me in this matter, as it happens again and again. They keep holding my money. All I want is to withdraw and close the account, I had enough wasted time and stress with this provider.

**Casino Name:** Stake.com **Username:** ▇▇▇▇▇▇▇▇ **Email:** ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ **Amount in Dispute:** $ [填写金额] **Complaint Details:** I am filing a complaint against Stake.com regarding my account which was permanently restricted during the KYC Level 4 verification process. My funds are being withheld despite my full cooperation. **Timeline of Events:** On March 19, 2026, my account was flagged for KYC Level 4 verification. I was informed that I must complete this verification before any withdrawal would be processed. I submitted my bank statement as requested. The verification team rejected it. I believe the rejection was due to format differences, as bank statements vary by country. I contacted live support again and submitted a bank statement from another bank hoping it would meet the requirements. It was rejected again. I then submitted a gift agreement document to provide additional proof of funds. Instead of assisting me to complete verification, Stake permanently restricted my account immediately after this submission. I emailed [email protected] for clarification. The response stated that I had "deliberately submitted misleading information which constitutes a serious breach of our Terms." **My Position:** All documents I submitted were genuine. I have never engaged in fraudulent activity. I do not maintain multiple accounts. I am not located in any prohibited jurisdiction. I have fully complied with all wagering requirements. The funds in my account are urgently needed for medical treatment. I have already sent formal appeals to [email protected] and [email protected] but have received no effective response. **Request:** I am asking Stake.com to: 1. Re review my KYC Level 4 submissions 2. Allow me to complete the verification process properly 3. Release my funds so I can withdraw for my medical needs I am happy to provide any additional documentation required.

Casino: Stake Casino Website:▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ Issue description: I made multiple deposits to Stake Casino starting from December 26, 2025. While some deposits were successful, five (5) deposits were deducted from my payment method but were never credited to my Stake account. I contacted Stake Casino support multiple times via both email and live chat. Each time, I provided complete payment details including UTR numbers, bank statements, and payment screenshots. Stake support has repeatedly stated that they have “not received the funds” and has refused to take accountability for the missing deposits. They have not provided any reconciliation report or proof showing that the funds were not received or that they were returned to my bank. Instead, I was advised to contact my bank and raise a complaint with the RBI, despite the fact that the funds were successfully debited and all transaction confirmations have already been shared with Stake. This issue does not involve bonuses, wagering requirements, or any breach of terms. It is strictly a missing deposit/payment processing issue. I am requesting either: 1) Credit of the five missing deposits to my Stake account, or 2) A full refund to the original payment method. All supporting evidence, including UTRs, bank statements, payment screenshots are attached

Dear Support Team, I would like to file a formal complaint against **Stake.com**, as I strongly believe my **November monthly bonus** has been unfairly reduced or withheld. I have been a Stake member since 2020 and a **VIP Diamond** player, and I have never experienced issues with my monthly bonuses until now. However, for November, I received **only $500 USD+$50**, which is unacceptable considering my wagering volume. **Issue Summary** Despite having wagered **over $8,000,000 USD in October**, Stake credited me only $500 for the November monthly bonus. This does not align with previous calculations or my long-term bonus history. Additionally, a message consistently appears in my client portal (screenshot: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇), which does not make sense based on my wagering activity and VIP level as Diamond Level. **Evidence and Progress Breakdown** **September Activity** - 28 Sept: VIP progress at 6.34% — Wagering: $67,080.94 / $50,000 Screenshot: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ - 30 Sept: VIP progress increased to 6.88% Screenshot: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ - October bonus received (15 Oct): approx. $2,601 Screenshot: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ Payment received screenshot: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ This amount was reasonable, as I wagered roughly $100,000 in September. **October Activity (which determines the November bonus)** - 1 Oct: VIP progress at 6.97% Screenshot: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ - 15 Oct: Wagering had already reached **$8,636,545.66**, and VIP progress increased to **23.86%** Screenshot: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ Yet, for the November monthly bonus Stake sent me on 14 Nov and only **around $500**: Screenshot: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ Additionally, the “post-monthly” bonus on 26 Nov was only **$55.96**: Screenshots: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ *The displayed value of the screenshot dropped or up due to price fluctuation based on market price on their system. **Why This Is a Problem** In September I wagered around **$100,000** and received about **$2,601** for the October monthly bonus. Using the same ratio: - If **$100k → approx. $2,601**, - Then **$1M → approx. $26,010**, - And for **$8M wagered → approx. $182,070**. Based on this pattern, the amount I received (**$500**) is completely inconsistent and appears to be an error or unjust reduction. **Request** I respectfully request that Stake.com review my wagering history and **credit me the correct November monthly bonus amount** based on the standard calculation used for all previous months.

Dear CasinoReviews, I am writing to file a formal complaint against Stake.com regarding the handling of my account, originally registered under ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ / ▇▇▇▇▇▇▇▇▇. My account was unjustly placed in withdrawal-only mode and excluded from bonuses despite my long-term loyalty, significant wagering activity, and respectful attempts to resolve the issue over the past three years. This complaint aims to highlight the inconsistencies in Stake's actions and their failure to provide transparent and fair treatment. 1. Unjust Account Restriction Despite Clear Attempts to Rectify My account was placed in withdrawal-only mode on August 26, 2022, after a conversation with support in which I made exaggerated, non-serious comments while emotionally distressed and intoxicated. Within hours, I apologized, clarified my state of mind, and explained that the comments were not to be taken literally. Despite this, my account was permanently restricted with no clear written warning and no opportunity for review or appeal. To highlight the inconsistency of Stake's actions: I later created another account, which Stake permitted to operate, and wagered over $1 million more on that account. I was also able to claim monthly and weekly bonuses consistently for several months afterward. If I was truly banned or ineligible due to self-exclusion, why was I allowed to wager and claim bonuses without any issues on the second account? even after they put it on withdrawal mode , why didnt they disable it aswell like the first one? Moreover, my 2nd account, which was put in withdrawal-only mode after I disclosed that the second account was mine, continued to function for several months, allowing me to withdraw funds from the bonuses. This raises questions about the actual basis for the restriction and why it was inconsistently applied. 2. Lack of Transparency and Misapplication of Terms ▇▇▇▇▇▇▇▇▇ claims that the restriction and removal of bonus eligibility were based on "self-exclusion" and "concerning statements." However, nowhere in their Terms of Service does it explicitly state that a one-time comment—especially one that was immediately followed by a retraction and apology—warrants lifetime removal from all benefits and promotional eligibility. The Terms of Service do not support such an action. Furthermore, Stake failed to provide an adequate warning or a transparent procedure for resolving this matter. The provided reference to the Terms of Service does not explain the restrictive measures in clear terms or state that such a behavior, particularly a momentary lapse, justifies the permanent and disproportionate punishment of restricting an account. 3. Missed Bonus Compensation and Wagering Discrimination As a high-volume user, I wagered over $1.1 million before my account was restricted. During that time, I missed multiple weekly and monthly bonuses that I was rightfully entitled to based on Stake's advertised VIP structure and promotions. These bonuses could have reasonably amounted to $10,000 to $20,000 USD or more, all of which were lost due to the premature and inconsistent restriction of my account. Moreover, the fact that I was allowed to continue operating under a different account and receive bonuses further illustrates the arbitrariness and discriminatory nature of the actions taken by Stake. If I was ineligible or self-excluded, as claimed, why was I allowed to participate and receive benefits through another account without any repercussions? 4. Failure to Provide Adequate Resolution and Discriminatory Practices The actions of Stake.com, including the arbitrary restrictions placed on my account and their failure to compensate me for lost bonuses, demonstrate a lack of consideration for fairness and equal treatment. If the company’s self-exclusion policies and account restrictions are to be enforced, they must be applied consistently and transparently to all users, without exceptions or bias. In my case, the lack of clear communication, the inconsistent enforcement of terms, and the failure to provide fair compensation have left me with no choice but to escalate this issue. Requested Resolution I respectfully request the following actions: A thorough investigation into Stake.com’s actions, particularly their handling of my account restrictions, bonus denials, and failure to properly apply their Terms of Service. An explanation from Stake.com regarding why one account was permanently restricted while another, identical account, was allowed to operate, wager, and receive bonuses without issue. Compensation or reconciliation for the missed bonuses I would have earned, which could reasonably total between $10,000 and $20,000 USD, due to Stake’s mishandling of my account. A review of Stake’s handling of self-exclusion procedures and a call for better transparency and adherence to clear policies in the future, ensuring that such situations are handled fairly and consistently for all users. I am prepared to provide supporting screenshots, correspondence logs, and any other necessary documentation to substantiate my claims. I trust that you will investigate this matter thoroughly and take the necessary steps to ensure Stake.com complies with licensing regulations and treats players fairly. Thank you for your attention to this matter. I look forward to your prompt and thorough investigation into the issue. Sincerely, ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇ Stake Username: ▇▇▇▇▇▇▇▇▇ I have also attached below the current conversation from stake for better clarity. But I have messaged them countless times over the span of 3 years. and has only given me the same generic replies.

Hello, I am writing to file a complaint regarding Stake.com. On March 5, 2025, my account (username: ▇▇▇▇▇▇▇▇▇▇▇▇) was restricted without explanation shortly after I completed full KYC verification. My balance at the time was $26,370 USDT, earned through regular gameplay over time. I had previously made successful deposits and withdrawals without any issues. At Stake’s request, I submitted all necessary verification documents: - Government-issued ID - Selfie with ID - Proof of address - Proof of source of funds Despite fully cooperating with the verification process, my account was blocked and I was not informed of any reason. My communications with support and the compliance team have been limited to vague responses with no concrete resolution. I have never been informed of any breach of terms or wrongdoing. I attempted to resolve this matter directly with the operator, as well as via regulatory channels, but the situation remains unresolved. I am now seeking ThePOGG’s assistance in recovering my funds. Requested resolution: I request the release of my full balance ($26,370 USDT) to the same wallet used for deposit, and closure of my account if necessary. I am ready to provide all supporting documentation (KYC proof, screenshots of communication, balance records) upon request. Thank you for your help.

I had $6,181.45 usdc on my stake account that I won and attempted to withdraw, but my withdraws got cancelled shortly after placing them. I was told that I need to complete kyc4 in order to play more and to be able to withdraw. I did it, and then they rejected my documents and they wouldn't tell me why. They also moved my account from kyc2 to kyc1. I resubmitted new photos of all my documents and they rejected them all again. I believe they just want to keep my money and scam me. Please get them to pay me and close my account afterwards.

This is a copy-paste post from a thread of mine on bitcointalk.org<br> *snip*<br> <br> <b><span style="color: rgb(184, 49, 47)">[maxd says: please don’t copy-paste material from other forums, as specified in the <a href="https://www.casinomeister.com/forums/help/forum-rules/" class="link link--internal">Forum Rules</a> , item 1.7]</span></b>

I am submitting this complaint against Stake.com for gross negligence, unethical behavior, and failure to respond to repeated communication regarding a serious issue involving my minor child. Below is a detailed account of the situation. My underage child was able to open and operate two accounts on Stake.com, a platform that claims to have strict age-verification protocols. Despite being underage and in a restricted region (the United States), my child deposited over $1.1 million and wagered over $39 million through these accounts. I have contacted Stake.com’s compliance team numerous times to address this issue. Despite submitting a signed Power of Attorney, as requested, all my emails have gone unanswered. This lack of response is unacceptable for a company claiming to operate ethically.Stake.com’s behavior demonstrates a blatant disregard for its legal and ethical responsibilities. I am submitting this complaint to hold them accountable and warn others about their lack of safeguards and unresponsiveness.I urge Casino Reviews to investigate this matter and highlight the dangers posed by Stake.com’s failure to protect its users. Also help in refunding the deposits made by my underage kid as all bets placed by him should be voided by law,yet stake is keeping these funds which justifies unjust enrichment and fraud also violates AML. I have been trying to contact stake for months and they ignore every email they replied once denying my request for a refund stating that my kid agreed to their TOS so they are not responsible. Regardless of their TOS a minor can't enter into any contractual agreements especially gambling. I even have emails from support stating that they don't verify a user's age at sign up they will only verify the age of a user if the user wants to submit documents but stake for 2 years never once tried to verify my kids age or location or where the large deposits where originating from. I will provide deposit proof upon request and all communication attempts upon request as there are far to many.

I am filing a complaint against the online gambling platform,Stake,for the following main reasons: Ignored Self-Exclusion Requests: Despite making multiple requests to self-exclude from their platform,as per responsible gambling guidelines,my appeals were consistently ignored. This raises serious concerns about their commitment to user safety and responsible gambling. Vague Accusations: In response to my concerns,Stake accused me of breaching their terms. However,they have not clarified which specific terms they believe I have violated,leaving me in a state of uncertainty and without a clear path to address their concerns. This experience,especially when considering that the Danish Gambling Authority has blocked Stake in Denmark and forwarded my case to the police,prompts me to seek intervention from ThePOGG.

I have an issue occured several days ago with STAKE.COM, It has been 7 days since I try to explain myself and what I have been through. I m looking for a sincere, professional search and reply on this, cos I m a loyal honest player, username [EDIT]. Let me summarise the issue; It was 18 August 2023 at 16:30 - 17:30. I was playing live BJ on EVO, on my TRX wallet (which I use %99,99 percent of my plays) . I was betting USD cos Evo is only showing that as you may know. I connected to live support cos my balance was not increased or decreased while playing, instead staying the same. I got an answer explaining that there is a issue with trx wallet and team is informed. So I continued playing BJ, knowing that Stake is a trustfull, institutionalized company, if there is a mistake they would fix it later on. Than it was THE gamblers dream, I won a huge side and regular bets. So I raised my bets and won several times and WON again a HUGE side bet. It was smth like 41k USDt.Than I have stopped on 90k+ USDt profit. As you may see on Evo histrory attached. It was a gamblers dream. I have been playing on stake for 3 years, switched from a company that I palyed 15+years. I m a loyal plat vip player, trustfull and polite user/client. Now luck has been from my side at last, I celebrated a lot the winnigs and the VIP progress. I got my account back later to check my balance whether it is corrected or not, and what I see is my balance is still the same. I contacted live support who replied to me that there is an issue with TRX coversion, the winnings have been paid according to trx. Dream to a frustration. Since than I have been talking to live support and my VIP Manager. Support told that nothing can be done cos it was a problem with conversion rate, but I was playing with USD so I was betting according to that. I had hard times to explain that it was a backend problem, I know what I see and play. Live support always saying that ''we will go further look'' and reply to me. Today I asked and raise the issue again, The reply was; '' THERE IS NOTHING THAT WE CAN DO''. They have just compansated me 700+ usdt, where my profit was over 90k USDT. So I want to raise the issue to an another level. Why I am not getting my balance and punished for stakes technical issues. Please contact me as a support. Waiting for your reply. Evidence is attached and it is already on Evo history. I have also all support mails and chats recorded.

sport:98611307 I placed this sports bet for about $16,656 CAD in BTC. Towards the end of the match,I decided to cashout my bet- odds at the time for my team were 5.00. During my cashout cool down (takes about 8 seconds) the odds changed 3 times in my favour. As such,the cashout should have been rejected but instead it was accepted as it benefits stake and the odds provider. According to stakes terms and conditions,they owe me a refund of about $12,400 CAD. You can review their policy here https://help.stake.com/en/articles/4872560-why-is-cashout-not-available-for-my-bet I am banned from email support and my host is useless so my only option is to file a complaint.

made it clear on 6 occasions I was struggling financially due toy gambling and no action was taken until the 7th time.

The casino in question is stake.com. I was bonus hunting slots from provider Pragmatic Play of which is stated on the website that you can spin into a bonus and it will save it for a certain amount of time, and if it is not opened in that certain time it will automatically settle the bet. I had 6 bonuses from spinning the following slots from Pragmatic play, Santa's Great Gifts, The Dog Mansion Megaways Enhanced RTP, Big Bass Splash, Sweet Bonanza, Gates of Olympus and Sugar Rush. The bonuses were NOT opened in the 2 week time frame that Stake Employees said and when I came back after the 2 weeks the only bet that was in my betting history was the Gates bonus. I knew something was wrong right away as the bonus only paid back a 2.4x multiplier of my bet which is impossible as the bonus has a minimum 4x win just for getting into the bonus. None of my other bonuses that I listed above were there and when I reached out to support about it, they informed me it was a provider issue (pragmatic play) and they would look into and resolve it in 24 hours. Fast forward 2 days later and I reach out again for an update and the support agent said exactly, "There was a issue with your game rounds and they got voided and you got bet amount refunded for them." The only thing that was "refunded" was the Gates Bonus and again it paid a multiplier which is impossible. I was told they were still working on it and they would see what the potential payout was and credit my account for it. Another few days goes by and I finally get a message from this time a tech support officer, He then lists 2 bet IDs (none of which are in my betting history to confirm even which slot it is) and issues me a credit for an extraordinarily low dollar amount. When I explained and listed which slots I had bonuses in, he said they "investigated" it and determined only 2 of the bonuses paid anything and that "Bonus buy rounds do not guarantee that you will have winnings on them." This is a straight up lie right away as it is listed on pragmatics websites what the minimum wins are for bonuses on their slots and he is trying to tell me that 4 of them paid $0. I demand for replays of this which is ignored and then sends a DIFFERENT list of Bet IDs from before which again, do not match or show up at all on the betting history. I then understandably am very upset and demand to speak to higher authority and list how it is impossible for the slots listed above from Pragmatic Play to pay $0. I explained how the previous bet IDs didn't match and there was once again no record of any of it. I asked to see replays of the bonuses, of which you can ask for and they HAVE to provide, I was ignored for the 3rd time. I was told once again by now my 4th support agent they were going to look into it further and see what was wrong. Few more days goes by and I get a a list of bet IDs that now show up on my account, but are NOT from the bonuses. They pulled old IDs from spins on the above mentioned slots saying those were the bonuses that paid 0, of which I explained they can not do. When I mention this they send me yet again to a different agent who says "Unfortunately, we are not able to assist you further with this." and to contact tech support again. I am at a lose for words as Stake.com is supposedly a very reputable and trusted site. I do not know what else to do as it is clearly a case of a glitch that they are refusing to deal with. Please get back to me as I am now trying to find a way to reachout to the gaming commission and file a case with them. I have screenshots of all evidence if needed but I do not see where I can link files to this message. This is there gaming license 8048/JAZ