Stake— player complaints: 685 in English

Wholeheartedly the biggest scam in this generation. 0 RTP, impossible probability & outcomes. None of it makes any sense and it’s too often these impossible outcomes happen for it to be “fair” in the slightest. THE CASINO CONTROLS THE SEED. PROVABLY FAIR MEANS NOTHING!!! WHEN U CHECK A “SEED” IT CAN BE MANIPULATED BY THE CASINO! It’s all programmed at the end of the day. None of this has to do with “luck”. It’s laughable that they even say that!

Worst customer support. Sometimes the INR deposit amount will not be credited to your wallet even if the transaction is completed. 7 transactions were rejected by the stake customer support even after we provide the all the required screenshots of the QR scanner to which the amount was deposited and the payment completed screenshot. At first they will tell you to wait for 24hrs. Then the will reject it telling that they have not received the amount. They will not provide any proof or bank statement to confirm they have not received the amount but they will reject your payment even after you provide all the required proofs.

i understand gambling is risky. but if they limit you to win that is not risky. i spend money for gambling in this casino putting bet every spins and when you win free spins that is the chance to get some of the money you loss. just like you purchased freespins. here is the worse. in those free spins i get nothing as in zero. several times in other games they did that. how do you win in this casino. to win free spins you spend much money just to get fee spins. once u get free spins then every free spins that u aiming to win is nothing because they watching your data and limit you to win. it is obviously they controlling

I had a very disappointing experience with Stake's customer support.I made a deposit to my Stake account, but the funds were never credited. When I contacted customer support, they informed me that the payment had not been received by their merchant and closed my case without resolving the issue.I then contacted my bank and raised a formal dispute. After investigating, the bank confirmed that the transaction was successfully completed on the same day and that the funds were transferred to the beneficiary. Despite providing this information, I have still not received my deposit or a meaningful investigation from Stake.I expected Stake to work with their payment processor to trace the transaction using the payment reference provided by my bank. Instead, my case was closed without a satisfactory resolution.I hope Stake's support team reviews this matter properly, reopens my case, and works with their payment provider to locate the missing funds. I am happy to provide all supporting documents, including the bank confirmation, transaction reference, and payment receipt.At this point, I am extremely disappointed with the handling of this issue and hope it can be resolved promptly.Thank you for your response.I have already contacted my bank and raised a formal dispute. My bank is currently tracing the transaction and has requested information from the beneficiary/payment processor.However, I would like to clarify that this issue cannot be resolved by simply directing me back to my bank. I have already provided Stake with the transaction reference, payment receipt, bank statement, UTR/reference number, and all supporting evidence.If my bank confirms that the funds were successfully credited to your payment processor or acquiring bank, I expect Stake to work with its payment provider to locate the transaction and either credit my Stake account or process a full refund.I have also attempted to resolve this matter through your official support channels, but my emails have either gone unanswered or have not resulted in a resolution.I hope Stake will investigate this matter thoroughly with its payment provider instead of placing the entire responsibility on the customer. I will continue to pursue the matter through my bank and, if necessary, through the appropriate regulatory and licensing authorities.

i want to talk to the customer care for my deposit pending

They let me create an account when I was 16 years old and accepted my clearly underage national ID, I have proof of this. I understand I am stupid for playing but I lost a lot of money because of it, like $10K which I worked hard for throughout my teens. It is unfortunate but maybe it would have been avoided if they didn't illegally accept my underage national ID and allow me to bet. Their provably fair is so fake in such a good way to keep you hooked, yemach shemo ve'zicroh.

they are looting Money in the name of pending Transactions.NO Single Pending Transactions clear till now and they always blame the Banks

This casino is a bust. Seems like theyre tampering with the players connection cause everytime a game starts to pay or starts to go faster . The game itself actually starts to lag out of nowhere and ends up not paying at all and thats whats making the player lose all the time. Ive notice this a lot.

Scammer site, bet 50 times lose 40 times, i hope all ur family will be get karna all ur kid ur child will be idiotottotot

Title: Bank Confirms Payment Completed, But Stake Refuses to Investigate FurtherI deposited funds into my Stake account, but the amount was never credited.After contacting Stake support, I was informed that their payment provider had reviewed the transactions (3564474662 and 3563966611) and concluded that the funds were not received. Based on that, they declined to credit my account and advised me to contact my bank for a refund.I followed their instructions and raised a formal dispute with my bank. After investigating, my bank confirmed that the transactions were successfully completed on the same day and that the funds were transferred successfully. Despite this confirmation, Stake has not reopened the investigation or worked with me to reconcile the conflicting information between their payment provider and my bank.As a customer, I am now stuck between two parties: • My bank confirms the payment was successfully processed. • Stake states that their payment provider did not receive the funds.I expected Stake to work with their payment processor to trace the transactions using the payment references provided by my bank instead of simply closing the case.I have all the supporting documents, including the bank's confirmation and transaction details, and I am willing to provide them for further investigation.I sincerely hope Stake escalates this matter with its payment provider and helps locate the missing funds rather than asking customers to resolve an issue that appears to lie between the payment processor and the receiving merchant.I will gladly update this review if Stake investigates the matter thoroughly and resolves the issue.

Most corrupt bullshit I’ve ever encountered. Winning is impossible. There is no entertainment when you just get robbed 24/7. No matter what u do, or how long you play, it surely just going to take everything you’ve got. Eddie and his team are thieves and I’m surprised stake is even Legal. The governments need to get involved and audit this scam ass site. Sick of the constant losses it’s greedy and disgusting. This isn’t just a run of bad luck- when u play you’ll see what I mean. It’s been months of pure impossible scenarios on stake originals that are one in a million chance. These outcomes happen way too often for it to be written off as “bad luck”

Two deposits stuck pending for over a week, support refuses to give a straight answerOn 20 July 2026, I made two deposits via Easypaisa:PKR 2,000 (Deposit ID: 3592269782, Txn ID: 52987415974, via Agregga SMC-Private Limited)PKR 1,000 (Deposit ID: 3592230389, Txn ID: 52986069729, via Swich Technologies Private Ltd)Both payments were confirmed successful on Easypaisa's side, and my bank has independently confirmed the funds were settled to the merchant account. Neither deposit has been credited to my Stake account, and it has now been over a week.I contacted live support multiple repeated the same scripted line — "the funds did not reach us, there are no issues on our end" — without providing any rejection code, reversal reference, or specific explanation. When I directly asked whether the payment could have been rejected, reversed, or timed out, I got no answer. When I asked whether Agregga and Swich Technologies are even recognized Stake payment partners, that question was also dodged, and I was told to "contact my bank" instead.This isn't an isolated case — other Pakistani users report the exact same issue with local Easypaisa deposits: money debited and confirmed by the bank, but never credited on Stake's end, with support giving copy-paste responses and no real investigation.Holding confirmed, settled customer funds without a clear explanation or resolution is a serious problem. I have full payment proof, transaction IDs, and a saved chat transcript documenting the runaround. I'm asking Stake's senior team to actually look into this rather than repeat the same scripted response.

These games have been rigged using software (code/scripts). Do not play them; they are a scam. Yet, despite it being impossible to win, the casino boasts about being number one. Meanwhile, I keep losing. When you point this out, they argue that gambling should be solely for entertainment. That is utter nonsense; how can players possibly enjoy themselves when there is absolutely no control over the outcome—an outcome that should logically depend on reason and strategy? If the true goal were really entertainment, the casino would have to find enjoyment in handing out money to people while they play. If that is the logic expected of the player, the operator should apply the same logic. But the result is always the same: the player loses, while the casino always wins and fills its pockets. The only one having fun and winning is the casino.It is not just about entertainment; the player also needs to win. Everyone plays to make money, and it is essential that the player occasionally comes out ahead—able to withdraw their winnings to spend on themselves or purchase products. This is an online casino; there are no free cigarettes, unlimited drinks, or snacks like toasted sandwiches—this isn't a hotel. You deposit money and play; the experience cannot consist solely of losing, nor does it involve the wide range of extra services found elsewhere.They are blatantly messing with the RTP rates. Nobody is winning; are you trying to catch up to Elon Musk's wealth? Are you having a race?

Very disappointed with how Stake handled my $600 bonus dispute.I received an email stating that I would receive $600 for wagering $3,000+ on sportsbook events within 3 days. Before starting, I contacted Support to ask if there were any additional requirements and was told there were not. I also contacted Support again while completing the promotion and was never told I was ineligible.After completing the stated requirements, I was told I was “not eligible,” but Support could not tell me which requirement I had failed. The case is now being reviewed again, but the whole situation has been extremely frustrating and unclear.If there were additional eligibility restrictions, they should have been clearly communicated before I completed the promotion.

I been trying to get help from the live support it takes 30 mins no body answer me and when my problem is finished they said u have no problem wtf?????

SCAM SITE BE VERY CAREFUL, SITE HAS BEEN TAMPERED WITH

Hello. My account has been deactivated, and they refuse further verification. Therefore, they are unwilling to pay me my winnings and deposit! I ask for your help in resolving this issue and would like to draw the attention of other players to their actions so they can protect themselves from this bookmaker!

I want to talk to a customer support, there are no one reply my messages!!

They exploit the existence of internal rules to deliberately suspend IDs with money. I've never abused Stake's rules. Would I have lost $36,000 in a stake if I had abused the rules? They lost $36,000 and charged $4600 but forfeited it. Be careful, everyone. You never know when your ID will be suspended and you'll run off your money for ridiculous reasons. They have suspended my account for over a year so far without withdrawing my $4600. I'll let all the community know about their atrocities. I lost all my loans because they ran off the money and now I'm 182cm tall and 58kg.

No subscription bonus, yes until today nothing. They promise will give subscribtion bonus if I bet on worl cup winner market. The world cup has ended, no bonus show up on my e-mail.