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Stake— player complaints: 685 in English

685 Complaints
227▼ Last 30 days · was 309
0 Unresolved
4.8426142084491d Last complaint
29.9 Risk index
12% Resolved · of 26 with a known status
38% Withheld payouts among those
$42,741 · £189,600 · 29,000 INR +2 Disputed sums

Stake: 685 complaints filed in English across 4 platforms, disputed sums $42,741 · £189,600 and 3 more currencies. Most of them are about other (55%). Risk index 29.9. Texts below are the players' own words, as published on the source site; last complaint 2026-10-06.

What players complain about

Other 55% 374
Game fairness 17% 116
Withheld payouts 15% 103
Bonus terms 8% 52
Account blocks 4% 24
Verification 2% 16
Status unknown 659 Closed, no outcome 14 Rejected 9 Resolved 3

Sources

Trustpilot 658 CasinoReviews 25 Casinomeister 1 LCB.org 1

Complaints by month

12
02
03
04
05
06
07
08
09
10

Questions and answers

How many complaints are there about Stake?

The English-language record holds 685 complaints from 4 platforms; 659 carry no status from the platform. The latest one is dated 2026-10-06.

Does Stake resolve complaints?

Of 26 complaints where the platform recorded a status, 12% were resolved, 0% remain open and 35% were rejected as groundless, 54% were closed without an outcome. Withheld payouts account for 38% of them.

What do players complain about?

Mostly other — 55% of cases, then game fairness (17%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 685 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 29.9 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 685

03.08.2026 Trustpilot Withheld payouts
Withdrawal successfully but not received in bank account
My withdrawal was successfully from my stake wallet but it still not credited to my bank account and it has been more then 24 hrs my transaction ID is 3610561479 and my username is Deo2006
02.08.2026 Trustpilot Other
STAKE.COM IS THE WORST CASINO OF ALL…
STAKE.COM IS THE WORST CASINO OF ALL TIME IT RUINED MY LIFE,I LOST OVERALL 41,000$ FROM THE AGE OF 15 TO 19,STAKE RUINED MY LIFE,ITS THE WORST CASINO OF ALL TIME,RUINED MY LIFE
02.08.2026 Trustpilot Game fairness
Don't play here its a scam…
Don't play here its a scam impossible to win even 100$ lost well over 10k over time and still not even bronze level vip its a scam I hope everyone calls fbi on you and reports to the local news dirty assholes and remove my comment trustpilot you will see will have people on you're ass too legit putting everything into lawyers to get this sued hard
02.08.2026 Trustpilot
Stake fraud site hassan2000786 my…
Stake fraud site hassan2000786 my account temporary suspended with out reason and i regular documents sent but not verification complete fake platform
02.08.2026 Trustpilot Withheld payouts
My withdrawal transaction is not received
My withdrawal transaction is not received yet it allready 3 days done
02.08.2026 Trustpilot Game fairness
Biggest scam
Biggest scam. Their house games rtp below the 50%. Also they banned people for codes rains and reduced rewards for no reasons. No one is believing that i got 13 green out of 800 bets in keno high on 10 tiles, it happened everytime i depo big and play, Impossible on any casino site. They're using Ai in house games big bet payouts zero. All paying to high roller slots players. Avoid this scam site. Free financial advice. Stake is a biggest scam site. And worst live support vip host and all staff. I am leaving this shithole site suggesting my 500+ followers to deactivate their accounts.
01.08.2026 Trustpilot Withheld payouts
Fruard site I deposit money but Didn't…
Fruard site I deposit money but Didn't receive in my bank then i raised complaint they rejected my complaint stay payment not received but already payment successful Asking me contact bank for payment refund but why bank refund my money
31.07.2026 Trustpilot Withheld payouts
Terrible
Terrible. I made a withdrawal about a week ago; it never arrived, and they keep giving me the runaround. Just another scam casino site.
31.07.2026 Trustpilot
I had USD 7,359.34 in my Stake.com account (ID: DK900261). On March 20, 2026, Stake permanently restricted my account and confiscated my funds without providing any evidence of wrongdoing.
Over 4+ months, I contacted 6+ different departments at Stake (support, accounts, complaints, compliance, legal, DPO, recovery) and received 6 contradictory explanations:"Misleading information submitted" (accounts team)"Account sharing/collusion" (complaints team)"Forged documents" (senior specialist)"Bank statement never uploaded" (affiliate management)"You can withdraw your funds" (support, April 4 — never honored)"Final decision, cannot be reversed"Stake's own Terms of Service (Clause 4.23) requires them to inform users of withdrawal methods upon account closure. They never did. Clause 9.1 states funds belong to the player. Yet they refuse to release them.On April 4, explicitly promised I could withdraw my remaining balance. This promise was never honored. They then changed my account password, preventing me from logging in.I have filed complaints with:FBI Internet Crime Complaint Center (IC3)US Federal Trade Commission (FTC)Curaçao Gaming Authority (CGA)Curaçao Ombudsman (complaint accepted)Binance Compliance (fraud report filed)If you are considering using Stake.com, be aware that they can restrict your account and withhold your funds at any time, without evidence, and without any meaningful appeal processUPDATE (August 1, 2026):Stake.com responded to this review stating my account was "reviewed in accordance with our Terms of Service" and that information has "already been communicated through the appropriate channels."I must clarify:Stake's own Terms Clause 4.23 requires them to inform users of withdrawal methods upon account closure — this was never done. Clause 9.1 states funds belong to the player — yet they refuse to release them."Already communicated" means 6 contradictory explanations from 6 different departments over 4+ months, none supported by evidence. That is not communication — that is evasion.On April 4, 2026, support@stake explicitly promised I could withdraw my funds. This was never honored. They then changed my account password, preventing login.If Stake has specific evidence of wrongdoing, I have repeatedly asked for it. None has been provided.I have now filed complaints with FBI IC3, FTC, AUSTRAC, Curaçao Ombudsman, Binance Compliance, Cloudflare, MarkMonitor, and BBB.I am still willing to resolve this peacefully. I await a substantive response through email, not another generic statement on a public platform.
31.07.2026 Trustpilot Verification
Subject: Complaint Regarding Unfair Verification Process and Temporary Account Suspension
I am writing to express my dissatisfaction with the way my account verification has been handled by Stake.My account has been temporarily suspended, and I have been repeatedly asked to complete verification up to Level 4. I have fully cooperated with every request and submitted all the required documents exactly as instructed. These include:- Utility Bill- Bank Statement- Electricity Bill- Payslip- ITR (Income Tax Return)I have submitted these documents multiple times in different formats, including printed copies photographed with my phone and original PDF files. Despite following all the instructions, my verification is still not being completed.Instead of resolving the issue, I continue to receive repeated requests and delays, which has caused me significant inconvenience and harassment. I believe I have made every reasonable effort to comply with your verification requirements, yet my account remains suspended without a proper resolution.I am extremely dissatisfied with Stake's handling of my case. I respectfully request that my documents be reviewed fairly, my verification be completed as soon as possible, and my account be restored without any further unnecessary delays.Thank you for your prompt attention to this matterUser:- Hassan2000786
31.07.2026 Trustpilot Bonus terms
They always try to sent fake promos and…
They always try to sent fake promos and never deliver .I met all conditions for promo they said but it was twice no mail to claim and supports help nothing.if anyone want proof I can show their lies
30.07.2026 Trustpilot
**Title:** My Account Was Closed After…
**Title:** My Account Was Closed After Full Verification – No Explanation GivenI want to share my personal experience with Stake so that other users are aware of what happened to me.Username: **fdazett**I deposited **$500** into my account and later won a total balance of **$1,208**. My account had already been verified in the past. However, after my win, my account was suddenly restricted and I was asked to complete the verification process again.I fully cooperated and submitted every document they requested, including:* Government-issued ID* Selfie verification* Bank statement* Credit card statement* Utility bill for proof of addressAfter providing all the requested documents, my account was closed without any clear explanation.The $500 I deposited was borrowed money, and losing access to it has caused me serious financial hardship. For several days, I have repeatedly asked Stake to at least return my original deposit, but instead of receiving a clear answer, I have only received repetitive responses that do not address my concerns.I am not asking for special treatment. I only want a transparent explanation for why my account was closed after I successfully completed all requested verification steps, and for my case to be handled fairly.I hope Stake will review my case properly and provide a clear resolution. I am also sharing my experience so that other users can make informed decisions.Username: **fdazett**
30.07.2026 Trustpilot Game fairness
Repeated coincidences aren't…
Repeated coincidences aren't coincidences anymore.
29.07.2026 Trustpilot Game fairness
JUST LOSE ALWAYS THIS NON STOP LOSE…
JUST LOSE ALWAYS THIS NON STOP LOSE ENOUGH YOUR ATE MONEY .................iamemrahkurt
29.07.2026 Trustpilot Bonus terms
No bonuses from marketing team for soo…
No bonuses from marketing team for soo long Money credit time is high Is lost more than 3000 dollars on deposit
29.07.2026 Trustpilot Other
Je ne joue pas et je reçois des pourriels d'arnaques de casino.
Je ne joue pas. Je reçois des pourriels conduisant vers ce site de casino présumé que mon navigateur bloque "Be careful. Something doesn’t look right.Firefox spotted a potentially serious security issue with stake.com. Someone pretending to be the site could try to steal things like credit card info, passwords, or emails."
29.07.2026 Trustpilot Other
I wanted to talk to my personal…
I wanted to talk to my personal assistant but i couldn't send them msg
28.07.2026 Trustpilot Withheld payouts
stake.com is officially a scam and when…
stake.com is officially a scam and when i noticed i wanted to stop play and i asked the customer support if i stop play can i still claim my reloads and bonuses they said yes and after i put setting to stop play i can't access anything and everytime i talk to them they reject me and do not allow me to get my money that's mine in my account and keep telling me its my problem ? my stake.com account name chillguy1211 and yeah don't ever trust them with money i wish i can post video here and screen shots please trustpilot i got scammed on god make me comment visible and i would love you contact me i can provide all details and proofs:) also the games are controlled provably fair ? naah that's a lie and i can proof it
28.07.2026 Trustpilot Game fairness
Bad customer service asked for…
Bad customer service asked for something so simple and told me to look through it myself I said I was struggling to find out but just tells me to look for it myself and keeps on saying the same thing over and over again. Also very bad rtp.
27.07.2026 Trustpilot Withheld payouts
I can't even contact customer support
I can't even contact customer support. My withdrawal with reference number 3595076707 has not been recieved its passed 3 business working days. Cant even contact customer support . So stake if you're seeing this my username is Philazom please help resolve this matter asap

621–640 of 685

How the risk index is calculated and how complaints are labelled — the method behind this section.

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