SpinTexas Casino— player complaints: 7 in English

The player from North Carolina had requested a withdrawal less than two weeks prior to submitting this complaint. Their money hadn’t been received yet. We explained that withdrawals could take up to 14 days and asked him to wait for the casino’s processing and any KYC checks. After he did not respond to our follow-up messages, the complaint was closed because we could not continue the investigation without his input.

The player from the United Kingdom filed a formal complaint against SpinTexas Casino regarding the alleged confiscation of €152,192.34 in winnings. Despite being fully verified, the casino allegedly cited various violations without providing supporting evidence, leaving only €275.00 in the player’s account. The player provided detailed evidence and requested assistance in recovering the disputed funds. We asked the player to forward the relevant verification documents and communication with the casino, but the casino did not provide any substantive response or explanation regarding the confiscation. As a result, the complaint was closed as unresolved, as we could not objectively assess the dispute without the casino’s cooperation.

The player from Germany wished to permanently close his casino account due to gambling addiction, but the casino only allowed temporary closure for 30 days and refused to comply with his request. We asked him to provide his self-exclusion request, confirm whether the casino required any further step, and clarify whether his account was still accessible, but he did not respond. As a result, we were unable to continue the investigation and the complaint was closed for the moment due to lack of cooperation from his side.

The player from the Netherlands encountered an issue with his withdrawal after the casino confiscated 190€ of his winnings, claiming he had breached the terms of the x6 max bonus. He attempted to withdraw 140€ after wagering his bonus and subsequently won additional money, but the casino argued he had violated the rules. The complaint remained unresolved as the casino failed to respond to inquiries, and the case was closed due to lack of cooperation. The player was advised to contact the relevant gaming authority for further assistance.

The player from Finland claimed that Spintexas casino had withheld a withdrawal of 495 euros, alleging identity fraud despite having previously received smaller withdrawals without issues. He found this situation unfair, especially since no problems had arisen until he attempted the larger withdrawal. The complaint was closed by the Complaints Team as they lacked the expertise and access to evaluate disputes related to sports betting and could not fairly assess the casino's internal investigation. The complaint was not considered unjustified, but no further assistance was provided in this case.

The player from Malta requested assistance as the casino refused to close his account. The player did not provide a reason for account closure or respond to inquiries from the Complaints Team. Due to the lack of communication, the complaint could not be further investigated or resolved. Therefore, the case was closed.

The player from the United Kingdom had requested a withdrawal less than two weeks before submitting this complaint. The payment had not been processed yet. The player’s withdrawal of £1,715.30 was canceled and the amount was confiscated by the casino, which cited alleged breaches of terms and conditions related to account activity, despite the player claiming no use of bonuses and having passed KYC verification. The player sought clarification from the casino but received no detailed explanation, and the casino failed to provide further information. We attempted to contact the casino multiple times without success and marked the complaint as unresolved due to lack of cooperation from the casino, despite initial reply.