Spinia — player complaint #64658, 2019-09-18: other
Spinia: a player complaint filed on 2019-09-18, about other, status — rejected. Published on CasinoReviews. One of 84 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
All complaints about Spinia: statuses, disputed sums, risk index →
*My story:*
I was very shocked when i heard my son say he lost over a 1000 euro's overnight on Spinia casino.
In combination with the fact that i was very shocked I was also very amazed about how this could happen.
It should be impossible for under age teenagers to create an account at Spinia and deposit over hundreds of euro's and then be able to play casino games.
Thats why I think it's not normal that a underage boy can deposit his whole savings without being asked for identification.
*My question:*
My question is if it might be possible to return all the deposits to my son's bank account? and at the same time block his Spinia account?
License info I received from MGA:
the MGA states as follows in the following documents:
1- " Where a minor, notwithstanding the checks put in place by the B2C licensee, manages to make use of the gaming service, the B2C licensee, as soon as it becomes aware that such player is a minor, shall take all necessary steps to prevent such minor from making further use of its gaming service and to return the minor to the state in which the minor was prior to playing, returning any monies wagered and confiscating all winnings, if any."
2- (a document for audits to take place with licensees) states: " Check whether the Licensee has policies/procedures in place in order to prevent minors that manage to register from making further use of its gaming service and in order to return any deposited/wagers funds and confiscate all winnings."
Complaint data
- Case number
- #64658
- Filed
- 2019-09-18
- Status
- Rejected
- Category
- Other
- Place among complaints about Spinia
- 57 of 84 by date, newest first
- Source
- CasinoReviews — original ↗
- Text
- 265 words, as published
All 84 English-language complaints about Spinia — as a list by date; the summary, statuses and disputed sums are on the operator page.
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- Spinia - casino 2019-08-23 Rejected
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How the risk index is calculated and how complaints are labelled — the method behind this section.