$5,100 winnings confiscated without explanation
I had approximately $5,100 in legitimate winnings on Roobet that were confiscated without proper explanation.My deposits totaled $2,389.47 and I successfully withdrew $2,000 before the issue occurred. After my balance reached around $6,100, I requested a withdrawal of $3,000.Shortly after that, Roobet cancelled my withdrawal, removed my access to sportsbook betting and confiscated my remaining balance.Support only provided generic responses referencing clause 6.4 of their terms but never explained what specific rule I violated or provided any evidence.I have already filed a complaint with the Curaçao Gaming Authority regarding this issue.I am requesting Roobet to provide a clear explanation and return my confiscated winnings of approximately $5,100.UPDATE 1:Roobet replied but did not explain what rule I allegedly violated. They only mentioned clause 6.4 without providing any evidence or details.All bets were made using my own deposited funds, with no bonuses used.My balance has been frozen for almost one month now and I am still waiting for a clear explanation or proof of any violation.My reply : Your reply does not clarify the situation.You mentioned a violation of clause 6.4, but you did not specify what exact violation occurred. All bets placed on my account were made using my own deposited funds, with no bonuses used, and all betting activity followed normal sportsbook usage.It has now been almost one month since my balance was frozen, and I have still not received a clear explanation or any evidence of wrongdoing.I kindly request that you provide:1. The specific rule I allegedly violated.2. Evidence supporting this claim.3. A clear explanation of why my legitimately deposited funds were confiscated.I have already submitted disputes with independent mediators and review platforms, and I hope this matter can still be resolved fairly.Please review my case again and provide a transparent explanation.
