Roobet — player complaint #14453, 2026-06-29: other

The player from Nigeria reported that Roobet had voided their Live Casino winnings and was withholding a balance of 3281 USDT without providing a reason. They highlighted that their account remained active and that the clause cited by Roobet did not apply to their situation, as no wrongdoing had been alleged. The player requested the payout of their balance or a clear justification for the decision with supporting evidence. After reviewing the casino’s confidential evidence, we concluded that the account had been technically linked to multiple other accounts involved in coordinated play intended to gain an unfair mathematical advantage. On that basis, we considered the confiscation justified and the complaint was rejected.