Rolly Spin Casino— player complaints: 13 in English

13 Complaints

1 Last 30 days · was 1

2 Unresolved

16.196317369387d Last complaint

117.6 Risk index

6,000 PLN · €500 Disputed sums

Rolly Spin Casino: 13 complaints filed in English across 2 platforms, 2 still open, disputed sums 6,000 PLN · €500. Most of them are about withheld payouts (62%). Risk index 117.6. Texts below are the players' own words, as published on the source site; last complaint 2026-09-25.

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What players complain about

Withheld payouts 62% 8

Other 15% 2

Bonus terms 8% 1

Verification 8% 1

Game fairness 8% 1

Status unknown 11 Unresolved 2

Sources

Trustpilot 11 Casino Guru 2

Complaints by month

Questions and answers

How many complaints are there about Rolly Spin Casino?

The English-language record holds 13 complaints from 2 platforms, 2 of them without a resolution; 11 carry no status from the platform. The latest one is dated 2026-09-25.

What do players complain about?

Mostly withheld payouts — 62% of cases, then other (15%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 13 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 117.6 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 13

25.09.2026 Trustpilot Withheld payouts

I see that the casino is not idle and puts itself in good reviews here. I've been waiting for the payment for many month

I see that the casino is not idle and puts itself in good reviews here. I've been waiting for the payment for many months, support and contact haven't written back to me for months. They don't want to pay me the money despite full verification. Scammers, don't deposit any money there. I'll say it ag

07.09.2026 Trustpilot Bonus terms

ScumbagsThe worst of the worst These criminals have now decided to steel your cashback bonus and say theres nothing they

ScumbagsThe worst of the worst These criminals have now decided to steel your cashback bonus and say theres nothing they can do.Emailed over 10 times to close account and no reply. PLEASE PLEASE PLEASE IF YPUR READING THIS THEN DO NOT USE THIS SITE RUN BY CRIMINALS.

08.08.2026 Trustpilot Other

I have been begging to have my account closed as I am gambling money I can’t afford. I have not one single response to m

I have been begging to have my account closed as I am gambling money I can’t afford. I have not one single response to my emails. I continue to await response from Rollyspin

02.08.2026 Trustpilot Withheld payouts

SCAM SCAM SCAM TRANSACTION LAUNDERING. This casino is disguising. I was asking to close my account time and time again.

SCAM SCAM SCAM TRANSACTION LAUNDERING. This casino is disguising. I was asking to close my account time and time again. They completely ignored my requests soon as there was a small amount of £409 in and I tried withdrawing they locked the account. After that I was wondering what all the strange nam

28.07.2026 Casino Guru Withheld payouts Unresolved

Rolly Spin Casino - Player’s withdrawal has been delayed.

The player from Switzerland requested a withdrawal before submitting this complaint. Unfortunately, their winnings had still not been received. The player requested a €500 withdrawal, which was delayed for more than six weeks despite completed KYC verification and all bonus and wagering requirements being met. The casino failed to respond to multiple follow-ups and official mediation attempts by the Complaints Team. As a result, the complaint was marked as unresolved due to lack of cooperation from the casino, and the player was advised to seek alternative dispute resolution services.

25.07.2026 Trustpilot Game fairness

Honest review of this company.Verification process is a ball ache,but you do get there in the end.Wasted so much money h

Honest review of this company.Verification process is a ball ache,but you do get there in the end.Wasted so much money here,with very very little returns.Big Bass games i would stay clear of,reels skip at times and you could be 100s of pounds in before you get anything.Best off rolling up your hard

24.07.2026 Trustpilot Withheld payouts

Still no winnings of 301 pounds there is absolutely no good reason to hold my winnings this has been nearly 2 months of

Still no winnings of 301 pounds there is absolutely no good reason to hold my winnings this has been nearly 2 months of them emailing me apologizing for the delay then not paying, they are compleatly ignoring me on customer services this is fraud this is stealing I WON ROLLYSPIN ACCEPT IT AND PAY MY

19.07.2026 Trustpilot Withheld payouts

Completly illegal site will happily take your deposits . does not pay out at all Avoid avoid avoid .disgusting site .Jus

Completly illegal site will happily take your deposits . does not pay out at all Avoid avoid avoid .disgusting site .Just scamming players .

16.07.2026 Trustpilot Verification

Avoid this casino they are quite happy to take over £2000 in deposits with no questions but when trying to withdraw winn

Avoid this casino they are quite happy to take over £2000 in deposits with no questions but when trying to withdraw winnings of £750 they put hurdles in the way with verification process even when all documents have been sent they keep asking for proof of my deposit via my bank statement, which I se

15.07.2026 Trustpilot Other

This casino was informed that a minor was using information that was from his parents to play. They were informed severa

This casino was informed that a minor was using information that was from his parents to play. They were informed several times and the account was consistently asked to be closed. Their response was to offer 50 free spins to keep it open!!!! Someone must arrest this people and the employees who kno

07.07.2026 Trustpilot Withheld payouts

Declined multiple withdrawals. The terms state withdrawals over the daily limit will be ok but paid out in instalments.

Declined multiple withdrawals. The terms state withdrawals over the daily limit will be ok but paid out in instalments. They don’t they refuse anything over the daily limit and they take days if not more to pay out any withdrawals. They delay withdrawals so they carry over one week to the next to bl

06.07.2026 Trustpilot Withheld payouts

Since february 20 waiting for my withdraw. My money is still pendent since that day.No one answers, no one says nothing.

Since february 20 waiting for my withdraw. My money is still pendent since that day.No one answers, no one says nothing. I have 8200€ to receive. I start believing i will never receive my money

30.06.2026 Casino Guru Withheld payouts Unresolved

Rolly Spin Casino - Player's withdrawal is delayed.

The player from Poland had a pending withdrawal of PLN 6000 since June 9, 2026, and was receiving no further updates from support, which had stopped responding to his inquiries. His account had been fully verified with the required documents. We tried to contact the casino repeatedly, but no response was received, so the complaint was marked as unresolved because no cooperation from the casino side was obtained. The player confirmed that he had had no previous withdrawals at this casino, had not used a bonus, and had played only slots. As no casino reply was provided, no further resolution could be achieved.

How the risk index is calculated and how complaints are labelled — the method behind this section.