Rizk— player complaints: 125 in English

Opened account Told to provide documents before allowed to playProvided documents.No response.ChasedNo responseChased againTold "oh yeah we verified those ages ago"Played for a few daysPopUps. SOOOOO many popups. Asking for information they dont need and that they dont need as part of their license requirements, but they're gonna interrupt your gameplay every 2 minutes until you provide it. Signed up to play just 2 games that I couldnt play on any other site. Gave up on them because I couldnt play those games in peace without repetitive, invasive popups. How they get new business when they're this intrusive I have no idea.Update : Sent in a complaint explaining it was intrusive and unnecessary, and they closed my account. Dont bother engaging with them, they'll just close your account for being difficult.

I’ve been with Rizk for a couple of years. Recently I’ve noticed that bets take time to settle, in one case my winnings weren’t credited until the next day.Now it seems they want proof of income. According to CS, only a bank statement with the source of payment will do.Took my balance out, and told them to go to hell.

Live support doesnt work!!!! Made a deposit of 80 euros and never appeared on my account. Sent email and now days later still no answer!!!

I never had a major problem with Rizk until late dec 2020 - as off now, I can't play any games without a load message popping up stating (server error, please try again!) I message them in dec through the customer help service with them asking for me to send the screenshots of what pops up, sent them but didn't hear back again so message them again three times with them asking for the same thing and promised to deal with the matter via email. It's been weeks now and I haven't had any kind of email from them, I have all the screenshot of the conversation saved

I don't understand this rizk sports betting I join them about a week ago i sent them a copy of my passport and letter proving my address i lost a bif of money at start now I started wining things started to change now they want to know how much i earn and they want me to sent them proof of my earnings am not sending them .I now have been blocked

The worst casino ever. Everything was going on well when I joined in December. Then they started asking for proof of address and I'd which I gave them. A few days later I couldn't play again because they wanted my bank statement which I gave them. Then they asked for my work payslip, which I did give them as well. They blocked me from playing again and were asking for my work contract which I gave them. 1 day after being allowed to play I found myself blocked from logging into my account. There is no live chat on their website, no phone number to call customer support, just an email which they'll take days to reply.Once you start winning, they start asking for a lot of stuff, even if you give them all they ask for, they'll still block your account.

Sad that I have to give this site any stars at all. After verifying all of my account info and it getting approved I could finally deposit onto this casino. Great game selection, however, DO NOT ACCEPT the bonus money, and be weary if you win. I could not withdraw my winnings onto the same card which I had deposited on, which I have never had the issue on any other site. So I chose to use the bank transfer method to which it said approved. I waited about 10 business days and still no money in my account, so I went to the live chat of RIZK and the lady said that they had to VERIFY MORE, which ok, I supplied that too. Then after another week of waiting, I emailed again and was told that the money was deposited onto the original card that I deposited with.. makes sense right?? I checked the card even though when I tried to take the money off it declined the withdraw, to which I found that there was no winnings added to that card. I then had to send bank statements to RIZK showing that I did not receive the winnings that they said that I had. THEN they put the money back in my RIZK account and I had to withdraw again using the bank transfer method that I had used before and it had said approved. I then had to submit more bank documents including URLS and account number screenshots and finally they say it is resolved. Overall absolute dumpster fire of a casino. I have played many other casinos and had no problems taking my winnings. This casino will take your money with open arms but give you hell to give winnings. I have had two encounters with this casino where I have not got my money, and I guarantee after this time IF I get the winnings, I will NEVER play this casino again. I highly recommend finding one of the other great online casinos that is hassle free. Good luck, and play wisely!

Complete robbery, deposited there 100 euro and played 1 euro per spin doesnt even get back 1 euro! Complete rubbish! Dont even try to play there

I joined early December 2020 and all was good, even though I only play 10p spins, cashing in and out wasn't a problem. The fun factor was great, I was having FUN!Not until this morning, I was asked for documents, proof of id. I sent them more than was needed, and although I didn't have a "valid" passport, I sent them my old one, this is still a valid/legal document here in the UK. Instead, I have shown them my bank card, government papers and screen shots, my housing contract, proof of income being paid into my account. Proof of their payments to me by (Rizk) by way of screenshots off of my online banking. As well as proof of address, and now after winning £55 they're NOT accepting my documents. In total I have deposited £310 and withdrew £230, it would be £285 withdrawn but they're keeping my money it seems!Should I not get this £55 I will seek remedy in the UK county courts. I WOULD KEEP WELL AWAY IF YOU'RE FROM THE UK!UPDATE 05/01/2021After being told my documents were accepted via email (Gunther) my account has been locked out, and it does seem that I have lost my £55 too. I will recover the funds via my bank, who'll no doubt claim this back from Rizk!Such a shame this company was, what I thought, the real deal, a online casino you could trust. Gutted!!!Update; 07/01/2021I have just gone to log into my account only to find it blocked. OMG!!!!!!!!!!!

Absolutely disgusting site I have never come across anything like it. Opened my account and sent proof of address, bank and ID. Deposited a small amount and won so withdrew the funds. I set my own deposit limits on the account to what I could afford to receive and email 2 days later saying they have out their own limits on my account and to provide them with bank statements/ proof of earnings and they have blocked my account. I have refused to send my earnings as there is no reason for a casino to receive bank statements for anything other than identification and it is extreamly intrusive to be asking for proof of how much you earn each month. I have never been asked by any online casino to do this before and you don’t walk into a casino to be asked for bank statements before you play. Unless you want your entire life sent to this casino I would suggest playing elsewhere before depositing and losing funds.

Just a word of warning my first month at rizk was a pleasant experience the withdrawals were fast an they have a good selection of games but 2 weeks ago they started asking for proof of wealth so I complied at first they asked for basic stuff I.e driving licence, utility bill then after a 3 day wait with the account froze they asked for payslips which I then proceeded to provide then fast forward another 3 days they got back to me ohh and my account was still froze at this point with funds still in my account then they asked for a bank statement which I happily provided it then took 6 days for them to reply back telling me they couldn’t accept the paper form bank statement that I provided and could I provide a pdf of my bank statement so I kindly told them I do not have online banking activated on my card and I only receive paper bank statements well the next day my account was totally deleted and all my funds vanished with the account. It really seemed like they were trying there hardest to get rid of me my only conclusion is I was thousands of pounds up on there casino and my deposits were minimal as I’m a pretty savvy gambler I Guess rizk don’t like losing to customers.

Worst casino known to a man! I saw this site was recommended on casinogrounds. So I gave it a try.. Deposit over 100 euro, and won literaly nothing. I didn't get any bonuses! Dont play there if dont mind loosing money.

I've had to unfortunately change my 5 star review to a 1 star. I've done this because I am seriously disappointed by their lack of decent bonuses. The Rizk wheel is absolute rubbish! 2 weeks ago I spent well over £500 - my reward?.......5 measly free spins! Oh, and I got another spin on the wheel. Guess what?.......Another 5 spins! It's my birthday today. Guess what I got from them?.......Yip, you guessed it - NOTHING! Steer clear people. I thought these guys rewarded people fairly, but the don't. Don't waste your money here.

So, I did a £20 deposit on this casino via paypal. I check my bank statement a few days later. They had taken £120 from me.When questioned with customer service and followed their complaints procedure, I hear nothing for days. I had to go through my bank to get the funds owed refunded to me.Rizk then proceeds to block my account after they were found out of stealing money from me. DO NOT trust this casino...awful website, awful customer service and lastly....a bunch of scamming thieves.

Worst online casino in the UK. When you play on a slot that acts like it's going to pay out the slot will suddenly get a partner cashier error or the slot will crash. I go through deposits without any bonus on multiple games. Other sites I play on will have bonuses or features all the time. Beware this is a scam site they manipulate the slots from paying big wins. There sister site Casino Euro left the UK which was also a terrible site. You have been warned.

Just take a look at the reviews and make your decision. This is by far the worst casino/sportsbook i have ever seen. Literally zero respect for their customers and it is a miracle how they operate with a license. You would be a clown if you decide to register after reading all these negative reviews..

Balance won’t update after several days. Real money balance is lower than actual balance in last played game but not in the lobby or other games. This keeps happening all the time even I forwarded this issue several times before.Stealing?

Worst casino ever, they are with holding my withdrawals. Iv sent in All the reliant documents and not so much as an email to say they have received it. I kept complaining through live chat and email and now they have closed my account so I can’t see wether my withdrawals are being processed. Avoid like the plague

avoid like the plague.... only play starcluster online... the game when spins, always when you are about to get bonus spins for ages, you ain't getting anything.. got upto bonus with 5 stars and 5 spins...yep first 3 spins nothing... zero.. next two gave me a whole 12p... combined.... go on grandivy or casimba... the max win I got after 80 quid... 4.64.. nearly every time a got a win it was less than 12p... oh and the wheel of rizk, it's square... never works... like a square wheel... I don't mind loosing, it's about game play.. and this is has none... game spins and spins and nothing ...

hi so I created a account with all my details at Rizk. Made several deposits totally upto £460.. no issues when made a deposit from my partners account [EDIT] Through Apple Pay ... in the end I won £1768 then played down to £1553.. I sent a msg to sort my verification of account so could withdraw the money as I read somewhere on the net some casinos don’t allow deposits from someone else’s bank.. when I sent the email explaining everything they blocked my account.. requested documents. So I sent driving licence, bank statement, selfie of me holding my ID date showing. Pdf of bank statement proving funds for the deposits. Photos of card details both mine and my partners... everything has been accepted apart from after so many emails they keep telling me to prove Apple Pay transactions ... where I have sent proof of transactions from both the ewallet of Apple Pay and also the account linked to the Apple Pay clearly showing the funds going to Rizk.. each time I ask for a reason they just send me another item they are waiting for or saying they haven’t received it. I feel only reason they are doing this as they don’t want to pay out even tho they was happy to take my money until i msg them about my account it was only then they did anything.. I’ve provided everything I can possible do including the Apple Pay transactions but keep telling me I need to submit it... I understand if there was a problem surely they shouldn’t have aloud me to deposit over 5 times. If i hadn’t emailed them about withdraw or account they would have still kept taking my money. With providing more than I can do if I’d am verifications I fee there is nothing more I can do