Rizk— player complaints: 125 in English

Before joining Rizk I read through their terms and conditions to check what evidence they would accept as proof of address knowing that I only had a telephone bill to use. I have attached the part of the terms and conditions which EXPLICITLY states that you can use a telephone bill. I live at home with my mother and all the other utility bills are in her name. I proceeded to deposit and play with their welcome bonus and I completed the wagering requirements with a balance of £1044. As part of the withdraw process I was asked to send in a proof of address. I sent in the official bill sent to me by my telephone provider, Three. It should be noted that Three do not have any colour in their logo, or use any colour in the rest of their bill. But this has not been mentioned to me as the reason as to why it was rejected. I have attached the three pages of the bill here. Once this was rejected with absolutely no explanation beyond, "send something else". I did not want to argue at this point so I requested a bank statement from my bank Santander to be sent to my house in the hope that showing them the exact deposit on the statement would suffice as a proof of address. I have attached that here too. Finally, this was rejected as well with no sufficient explanation. So I am asking for help in finding the actual answer as to why these pieces of evidence cant possibly be accepted as proof. Thank you. (I have mentioned the places that I have evidence to attach but obviously I have not been able to here)

I register my acount in web site Rizk.com with an email- [EDIT] and i put inside 3 time you can see that in pic down and i win in live roulette some money and i wanted to take out my win 25 000(Sek) Swedish kronor but then i get email when i must prove my account i send my copy of my id and bankcard but there is asking to prove address but am not getting any bills on my name so they why i ask in live chat how else i can prove it if i dont get any bills to there, i sent my bank statement to live chat and then she told me to wait she gonna talk with manager and she come back and told she must cancel my win and block my account. I don't understand how they can do that? because i win they block me!! i need to get what i win.

Had win of £!00 on 21/4/2017 after asking for withdrawal they said it got lost by outside transfer. £60 on23/12/2017 after asking for withdrawal long discussions with [EDIT], But casino refuses to return money back to my Barclaycard account I have asked many times. Account now Blocked.

Hi POGG Team I wish to contest a decision I have added my original email to Rizk and also there response can you look into this claim under the POGG Guarantee please? I appreciate your help in this matter Sent from Outlook Hello [EDIT], Thank you for your email. Firstly, thank you for being honest. Secondly, I am sorry to hear of your situation. Unfortunately, I was not able to find any self exclusion at Guts Casino, which operates under the same license as us. If there had been, your account at Rizk would have been closed immediately. Also, there was no mention of a gambling problem from what we can find. As you have no mentioned that issue in your email, I can confirm that your account at Rizk is now permanently self excluded and your accounts at other casinos under the same license will also be closed. You can find more information on other casinos here: https://www.authorisation.mga.org.mt/verification.aspx?lang=EN&company=218c5236-1e36-422f-85f2-c61820423c47&details=1 I am afraid that we would also not be able to refund any of the deposits as requested as there has been no prior mention of the oissues brought to our attention today. My apologies for this. I hope that you are able to receive the help and guidance from the appropriate authorities. Have a great weekend. Kind Regards, [EDIT] Rizk From: greg lewis Sent: 21 April 2017 11:03 To: [email protected] Cc: [email protected] Subject: Fw: [EDIT] Player support Sent from Outlook From: [EDIT] Sent: 14 April 2017 11:54:49 To: [email protected] Subject: [EDIT] Player support Rizk Account: [EDIT] [EDIT] [EDIT] [EDIT] [EDIT] 14TH April 2016 Dear Sir/Madam [EDIT]

Hello ThePogg and thank you for this service! I have had a gambling problem for a while and closed and self excluded myself from several casinos. I usually stick to two independent casinos but I had to close them as well. Am not too familiar with these sister casinos and which ones are under the same umbrella. I made an account with Rizk, in a trance like state I made deposit after deposit in a couple of hours and lost all of it. I then had a live chat and she closed my account permanently and sent me a link of their sister casinos and several of them looked familiar since I had several account that I closed. I told them that in a chat and they said I closed without reason not mentioning a gambling problem so it doesn't count. So I chatted with Instacasino which is another of their sister casinos and they said I self excluded more than a year ago due to a gambling problem. I want my deposits back from Rizk because I don't think I should have been able to open an account and deposit several times considering I am self excluded from their group. Morally I don't think they should keep the money because of this and MGA which they are licenced to advocate responsible gambling. I have evidence if needed. Thank you.