Rizk— player complaints: 125 in English

horrible site i deposited 20eur and went to play garga i won 100eur i tried to take 90 eur out to my bank acount and i was exited after that i went to play trolli hunter 2 i won 300 eur and after that i looked my bank and the withdraw hasnt come in i went to sleep and in the morning i cheked my bala

horrible site i deposited 20eur and went to play garga i won 100eur i tried to take 90 eur out to my bank acount and i was exited after that i went to play trolli hunter 2 i won 300 eur and after that i looked my bank and the withdraw hasnt come in i went to sleep and in the morning i cheked my balance and the 90 eur witdraw dident go trough so i tried again after a week i still hadnt gotten my money out and they didnt even ask my id or nothing and they just didnt let my withdraw go through so after all i didnt get my withdraw and i was forced to play my money and i lost it all i didnt get even my own 20 eur out relly bad casino dont play they are a big scam casino and wont give your money back if u win

I did have a good time on rizk but in December they're really begging for deposits and I ask what issues were going on and thy block my account. Try at your own risk

I made 3 withdrawals within 2 days & one never appeared in my account. I queried after giving it a few weeks, and after withdrawing twice more with no problem. I was asked for copies of my bank statements from the withdrawal date. Sent them reluctantly. Got generic responses emailed back. Queried wh

I made 3 withdrawals within 2 days & one never appeared in my account. I queried after giving it a few weeks, and after withdrawing twice more with no problem. I was asked for copies of my bank statements from the withdrawal date. Sent them reluctantly. Got generic responses emailed back. Queried what's going on after a few days & they wanted my statements again but including current days transactions too. Would've gone on for eternity. Never got a straight answer.. Or my money. Told them to shove it. Don't trust them

I must say Rizk was one of the old school casinos thats been around for awhile . They have their good and bad times. I don’t think it concerns them on how much your level is or how they lag quite a bit or dont pay out as much . Everybody will always have a different experience. We’ve all had crazy wins n loses here and i believe Rizk should take comments and reviews more into consideration because in the end of the day .. the engagement , experience and realistic bonuses makes it fun for everyone. So in my opinion bringing back certain promotions and freebies would be a great tiny suggestion to consider if ever.. and would not suggest certain anger issues towards customer service help or saying how they take your money etc . There are thousands of casinos online and allot win and lose as well. One thing you should know is that rizk actually pays out way more faster than most when it comes to withdrawals☺️Holiday freebies? Like free spins.. getting lesser nowadays. whats one day of the week of a free bonus or wheel?Smaller deposits or reasonable deposit bonuses ain’t allot to ask.Although , double speed, triple speed , cash backs and deposit bonuses are still great , 1 free wheel would still top it all off at least.☺️ Raffles are also confusing and quite impossible to win even with so many tickets earned . I mean narrowing it to a more promising chance to win even free spins would make anyones day right? Rizk races also used to be great and still fun to join ..but now high rollers just just keep watching not setting a limit to those average players who should also be given a chance to win. So for those who haven't had much luck lately with rizk casino. You never know.. it could just suddenly be your lucky day and always play responsibly and have fun☺️

I've been playing all the way up to level 10 and haven't ever gotten over $50. Nothing worth withdrawing and it takes forever to fill up the bar. Barely any free spins and you don't even make anything on normal spins. Scammers bro. Wildz is way better. Deleting my account. Don't waste your time and

I've been playing all the way up to level 10 and haven't ever gotten over $50. Nothing worth withdrawing and it takes forever to fill up the bar. Barely any free spins and you don't even make anything on normal spins. Scammers bro. Wildz is way better. Deleting my account. Don't waste your time and your hard earned money here. You'll regret it

Rizk, they don't pay out the winnings; they are absolutely a scam— the worst betting site ever.

Wow horor .I Passed 6-7 levels in one day, did not once open or give me a chance to play Jackpot. So now I'm almost level 72 and I think I got 1-2 times the Jackpot tickets. Your profit is the worst casino crap I've seen and played so far

Useless scammers take deposits and won't pay out your winnings the uk gambling Commission is making this law because its classed as fraud same as stealing money .Malta based company again. Everyone be AWARE PLAY BUT NO PAY THATS WHY ITS CALLED RIZK CASINO

Most ridiculous website I have ever been on. Customer support is a joke. They don't accept any sort of verification documents. I sent pictures of my card multiple times with 4 digits covered at the front and cvc covered at the back, I sent a bank statement which all were rejected. Pretty fishy when I sent documents to other websites and they were accepted. I assume its because they're scammers and want to steal your money. Have access to your bank card and all. Ridiculous!! DO NOT JOIN THIS SCAMMING UNHELPFUL CASINO.

Money sink, most casinos at least pay. Not this one, been trying for the past 6 months, never won anything.

Spela inte på detta casinot. Idag när jag skulle logga in står det att de blockat frågor kundtjänst om varför. Får svar. Det e ett beslut vi tog. Hoppas du är nöjd med svaret. NEJ verkligen inte jag vill ha en anledning. Svaret kom såhär. Nathan: After checking this for you, unfortunately This is a business decision that we have taken, and I'm afraid we here at customer service are not able to comment anything further than that. Rest assured we are here to assist if you need any help

SHOWER OF SCAMMING THIEVES! AVOID THIS SHOWER OF CROOKS. I PROMISE YOU WILL BE SORRY IF YOU USE RIZK!

I have registered my account at RIZK casino in march 2023. In some time I was asked to provide with documents in order to pass a verification procedure, I provided my passport in order to prove my identity and also I provided a proof that I am located in Ireland, it was my address proof. After such verification my account was verified and they allowed me to continue playing and make deposits. On the 1st of April 2023 I got lucky and won 373429 EUR (three hundred seventy three thousand four hundred and twenty nine). After that, I have uploaded a proof of my payment method and it was fully verified on 2d of April. I received one more verification letter asking for already uploaded and verified documents only in 2 weeks (on 18 April). I want to stress, and pay your attention to the fact that the operator of the casino ignored my requests for the withdrawals and held them, also no reasonable explanations were provided and thus they violated the terms of MGA. 29. (1) A licensee shall, at the request of the player in whose name a player’s account is established, remit the funds standing to the credit of the account to the player by no later than five (5) working days, if practicable, after receipt of the request. (2) In remitting funds to the player, the licensee shall, where possible, remit the funds directly into the account where the funds originated from. In accordance with RIZK casino terms and conditions it is stated that: 5 VERIFICATION OF YOUR AGE AND IDENTITY 5.8.1 Passport, or driving license together with a recent utility bill (e.g. gas, electric, council tax, bank or building society statement,) less than six months old; https://rizk.com/gb/terms-and-conditions I provided with my passport, proof of address and payment method. Due to this fact I provided with all the needed standard of proof (documents) which is indicated in the terms and conditions of the casino and such documents were accepted without any stipulations and my account was verified. Additional verification was requested only after my win, intentionally to hold my withdrawals and hence the operator of the casino violated their own terms and conditions. On 20 May I received the verification letter, they asked me to provide the list of documents which was uploaded earlier and all of the documents were approved. On 22 May they asked me to provide with Ireland Residence Permit It is stated that : 4.3. By using the Website, you confirm you are not a resident in a Restricted Jurisdiction. If you open or use the Website while residing in a Restricted Jurisdiction: Your Player Account may be closed by us immediately; any Winnings and Bonus Funds will be confiscated and forfeited by you and any remaining Deposit Funds (except for any Winnings) will be returned to you https://rizk.com/gb/terms-and-conditions But my account was fully verified by the operator on 2 April according to the terms and conditions of the RIZK casino. Also I pay your attention that in July my winnings were confiscated which is the violation of MGAs Player Protection Directive, Part IX – Protection of Player Funds: (3) Without prejudice to anything contained within this Directive, a licensee shall not deal with the amount standing to the credit of a player’s account. On 30 August (in 2 months) RIZK Casino sent me a letter where the information about requirements about residence in Ireland was indicated. https://www.citizensinformation.ie/en/moving-country/moving-to-ireland/rights-of-residence-in-ireland/registration-of-non-eea-nationals-in-ireland/ On 30 August I provided the information that I was in the country not more than 90 days and it was legal and exactly during this time I played and won. On 6 September they wrote me that they are not satisfied with such an explanation and Residence Permit is needed anyway, but there are no legal grounds in such a request. Obviously it is done in order to hold my legitimate winnings. On 31 August I received an answer from the Operator: “As a Ukrainian national you cannot live in Ireland without a permit and therefor we need this document to confirm the country of residence.Should you need anything further, do not hesitate to contact us again.” For 6 months the operator carried out enhanced due diligence and was not even able to correctly determine my citizenship from the passport provided, regardless the fact that I noted that I have alternative documents and explanations of my presence in the country, the operator deliberately takes action. I ask you to take prompt action and find a solution to the issue, namely, return my winnings to me.

Just takes your money dosnt pay in games like impossible to get a bonus I put a decent amount of money in and not even 1 bouns I would highly recommend not signing up to this casino Verry rip off I think probably illegal.

RTP looks adjusted and pay rate changed. When hit a better prize usually is not very high in order to costumer keep playing until drain all money to zero. Particularly in Netent games these are games that got tighter with RTP adjusted. No big payouts, made to suck only your money. Stay away.

What a site. Self excluded many years ago now they don't want to reopen my account, said my account will be closed and I can't reopen. Reason for that??? Didn't done anything to be closed without a reason. Joke

Incredibly bad casino! Casinos will always win but Rizk will not only win but literally gives you nothing. Go play another online Casino - I have played many and would say this Casino easily comes bottom.VERY rare to hit a bonus, when you do the pay is terrible, it's borderline scamming! Bet365 or Bet Victor have been fair, they'll keep you interested with bonus and actually have a chance of winning. Stay away from Rizk, it's my best advice!