Rizk— player complaints: 125 in English

I am writing this complaint with heavy heart . As per my understanding you are casino's ADR. I made big deposit on this site , after winning some amount casino is not ready to process my withdrawal. I made request of withdrawal on 1/08/2020 and there's 4 withdrawal transaction totaling amount 175K INR still pending to be processed. I love this casino but don't understand why they are not ready to process my withdrawal. Have contacted so many agents via live chat , email but still got same reply that your request is forwaded to relevant payment team . Soon they will process. After many live agent contact they connected me with supervisor naming lola , now she's giving whole different answer that due to standard security check your withdrawal is delayed. Her comment doesn't add up because my account is already fully verified. Don't understand why they are not ready to process . I have lost all hope and writing complaint about this casino so that no other users feel same experience and harassment what have been through. Please help me if you can , looking forward to hear back from you. Note - I have all proof including screenshot but don't know how to attach here

Im searching for a online casino to play and came across rizk, went on their website to have a look and was nearly going to sign up. Lol glad i came here to check the reviews. Definitely won't be giving them my cash

NOT SAFE!!! I had limited loss, but manage to lose the whole balance. After losing the whole balance, then try to use money from freespin, the site didnt allowed me to play further because of loss limited. The loss limited should have been active earlier. Not after losing all the balance.

I'm rating this a 1 based on the fact that they allow casino streamers on YouTube a different set of rules to us normal players even if we highroll. Casino streamers are given 100% match bonuses on every deposit and also allowed to stake upto £10 per spin on slots. Anyone else the max is £5 as per their terms and conditions. It doesn't state anywhere that streamers get higher limits. Nor does it say on any streamers videos. They have a massive advantage and able to basically take our money!. Just look at nickslots for example. Big win after Big win!.

This casino only takes money. Since 700€ spend i did not get even 50€ win. Scam not recommended.

I am still Waiting to be verified i have been waiting weeks

Hi Team I have been following up regarding my withdrawal but the only email that I get is that this has been forwarded to the relevant team. I had put in a withdrawal for 200 GBP on the 17th of June which was approved on the 18th of June. I usually get all transfers within 5 days as I have withdrawn in the past but this time it took much longer . I have been patiently waiting. Rizk have told me that this has been paid out and i received the swift copy. But the bank is not able to locate the funds. I have also provided my bank statement proving that i have not received the funds. the bank statement is stamped by the bank as well. I am not getting a response from your casino other than the automated emails . Please help as I love this casino and have received funds in 5 days in the past but I am not convinced that this time I will be paid my winnings.

been fully verified twice now on rizk and now im still getting hassled for more documents when i win? not when i loose lol no help from support there rude and just unhelpful just stay away

I put in some money and that went ok, but Then i cant play! Everytime i Clive om a game i come back to homesite. They only take money for nothing. Never more i play on Rizk!!

After almost a week I still can't withdraw using Skrill

On 29th june 2020, i deposited Rs.2900 from bank card ending with 7578, this is the one which is linked with my casino account. From this deposit i made a win of Rs.70000 and flushed for withdrawal at the same point of time. I initiated the withdrawal to same bank account for which card is linked to my casino account. Bank name = [EDIT] As i wanted to withdraw this amount and didn't want to play further so i locked with reversal of withdrawal as "lock" option was visible under transaction page. Today morning i checked my email whether i received any for my withdrawal but there was no email and then i checked the casino account and found my withdrawal was cancelled and returned back to my gaming account which is highly suspicious. After noticing this i contact customer support and they all didn't answer me well. one of them said that your bank has rejected the withdrawal not casino, which is highly impossible as overnight bank cannot come in the picture. other agent told me that i deposited from other card and chose other method to withdraw so its cancelled, which is also not possible as i used the same bank card where i requested the withdrawal. 3-4 support agents i contacted and they provided me weird answers. Then finally i sent an email to rizk support and one of the agent [EDIT] replied that my withdrawal is now approved and sent for processing. Later same person replied that there was some confusion and withdrawal is being cancelled. No one in customer support providing me correct information all are just playing with me. So i have to escalate the matter to casino management. This is a breach of terms and conditions written by casino:- 1. Deposit and withdrawal method are same, so there is no justification to cancel the withdrawal. If processing team had any doubt they need to contact me via email for further information but should not cancel my withdrawal. 2. My withdrawal was locked so there is no way to reverse the same in gaming account, after my careful consideration i locked the withdrawal which means i don't want to play further with my winnings but casino forcefully reversed the withdrawal to my gaming account so i should play and loose. 3. why casino didn't send an email if there were any issues with withdrawal, without my consent or agreement they reversed the locked funds. Email communication is mandatory in these type of cases.

Never seen such a scam of a casino piece of dirt casino the tables are rigged to hell AVOID AVOID

Poor poor poor customer service, racist via email, again, it appears the uk gambling commission literally give any scammer a licence. They are rude, vile racists, utter pond life. AVOID

I created the account on the 10th of april. I won 10k tried to payout but i had to upload documents which i did. They refunded the money back to my account and i played until i had 3k left. Since then i try to cashout but every time the support says they need my bank statements again. I send it about 6-10 times correctly. In the bank statement is my adress, the name of the bank my iban my name and every "bill" of rizk. Its now 20 days ago my account is still not verified and since 8 days the support does not answer. HELP ME And if i had to send my bank statement again i will go to my bank and bring back my money which i payed rizk and i will go to my lawyer. So fix it please.

Hi there, I'm looking to file a complaint against Rizk casino. I understand you're the ADR that they've appointed. On April 16 and 17, 2020, I made two withdrawals from my Rizk account via bank transfer in the amounts of $77 and $2900. Two days later, I realized I gave them an old, closed bank account that I terminated in 2018. As such, these two withdrawals were rejected by my bank on April 16 and 17, 2020. My bank said that they would be returned to Rizk's provider (bank) within 5 business days. The $77 was returned on April 23, 2020, however, the $2900 is still missing and it is the 10th business day since my bank rejected the withdrawal. I'm filing this complaint with you because Rizk support hasn't been helpful and they are giving me the run around, telling me they're trying to trace the $2900. I've received a letter from my bank, which I forwarded to Rizk, stating the 2 withdrawals of $77 and $2900 were rejected on April 16 and 17, and that my bank account was closed in 2018 so it's impossible that these withdrawals reached any bank accounts successfully. It's quite odd that the $77 was returned to my Rizk account but not the $2900 - this substantiates my claim that my bank did in fact reject the payments. What would my next steps be? My $2900 is clearly in limbo and I don't see how it isn't just sitting in their bank account waiting to be credited back to my Rizk gaming account. Thanks for reading.

Identification process has taken 6 weeeks and withdrawals are pending. I've been locked out of the system so i don't know exact balance, locking out of playing would be fine, but that's not. Bank identification has been done and sending drivers license pictures along with phone contracts is just outdated. All requested material has been provided. Bank statements etc. Rizk support is unable to tell any real progress updates about the process.

Casino requested source of wealth. Submitted bank statements. Id. Casino have said not good enough. Constantly lying over live chat saying they've emailed me about them.

I had bettet on 7 games. 1 of 7 had gone in. 5 of the others where leading and it looked like it was going to go in. The last game was juventus at home wich was a big favourite. Start time of that game was 20.45. When it was 20 minutes left of the other 5 games, it looked like they where going to go in and the amount i could win was 70.000 NOK. and rizk.com offered me 14.000 in cashout. I pressed the button and it showed an error. I thought they maybe had withdrawn the cashout. So i refreshed the page and the offer was still there. I pressed cashout, an error occured. I tried contacting customer support and they told me that they didnt offer me cashout. I went back to the page and the cashout was now 13.000 NOk, i pressed cashout and an error occured again. This happened each time i tried. The cashout button didnt dissapear as it truly looked like the games where going in, and this would be a grest deal for rizk.com. All the way to 10.000 nok i tried as the minutes where going and it didnt work. It is not that the cashout button dissapeared, but the rizk.com system didnt pay out. The customer service are saying that they didnt offer vashout, but i have screenshots that show it. Its only possible to uploaf one picture here but i have 6 to show this. The betslip ID is : Betslip Ref - 59cadf12-7c4a-4444-956a-637b9fa38a5f

have since deposited several hundred dollars using paysafe card as well as my account ecopayz. I have successfully obtained one withdrawal of 50.00$ in two hours via my ecopayz account. Last month when i do my withdrawal request, I received email asking me for ID. After more than a week After more than a week during which I sent my documents several times I finally got the confirmation by email that I was approved. However, in my client area on the site, it is still not mentioned that my photo ID has been validated. I contacted the service by email to verify this inconsistency and I was confirmed that everything was ok on file. I then made my request to withdraw the amount of $ 120. After a few days with mention waiting approval I contacted the customer service chat to inform me of the reason for this delay. It was then that the employee replied that of course as mentioned in an email (which I never received) my withdrawal request via my e-wallet ecopayz was rejected because the last deposit had been made via a good paysafe card and that for this reason, the withdrawal could only be done via my bank account (with which I have never made a deposit on rizk). My withdrawal request that I had locked was still locked despite their refusal of the withdrawal method, so I had to contact their service so that it unlocked everything to be able to redo the request according to the method newly required by them. Since two days the withdrawal was requested via bank transfer (as they required me) status has remained waiting approval. It has been about 1 month that I communicate with them for various problems and each time I have to refaire the complete explanation of the file since no note seems to be recorded in the accounts of the players. In addition, everyone tends to give conflicting information compelling me to spend a lot of time discussing in a language that is not mine (I speak French). The amount is not significant but I find unfair the practices in place on this site so I want to go to the end of this approach. Hi [EDIT], We will write to you regarding your withdrawal request. Your withdrawal of 100 CAD returned by Inpay, please enter correct IBAN/BIC, the funds are back on your account, thanks! So, the bank number was right and they have a statement of this one. They refuse to send my money in my e-wallet ecopayz but they also verificated this one and I use many times to make a deposit on rizk.com. Thank for your help, [EDIT]

Hi On the 25th October I contacted Rizk to confirm self-exclusion. I chatted via live chat with [EDIT]. After asking for the date [EDIT] asked me if I was ok with my gambling issues or something along those lines. I replied yeah as I did not want to go into the full facts of my query. I then asked her why she had asked me that. She replied because that's why I requested self exclusion. I then realised that it should have triggered all acounts blocked an been unable to open any others with MTTrade secure trade Ltd group. I asked for copy of chat an date of exclusion. I had to chase them up Monday 29th what I got back was chat with missing information an also a chat that said I closed due to lack of rewards?? When asking why there is information missing that anyone can see is..I've been told they can't remove information. Well it has. I can understand it would trigger refunds under the exclusion terms. I just need help before taking the long route of UK gambling commission