Richard — player complaint #14629, 2026-08-06: withheld payouts
Richard: a player complaint filed on 2026-08-06, about withheld payouts, 2,000 EUR in dispute, status — closed, no outcome. Published on Casino Guru. One of 7 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
2026-08-06Casino GuruWithheld payoutsClosed, no outcome
Richard Casino - Player's withdrawal is delayed due to verification issues.
The player from Germany faced difficulty withdrawing money from Richards Casino due to a request for a photo of a virtual credit card from Klarna, which did not physically exist. Despite providing alternative documentation and communicating with support for three weeks, he continued to receive standard responses. After KYC was completed, the dispute shifted to a reduced winnings payout, and we investigated whether the bonus rules were applied correctly. The casino stated that the 7% VIP cashback was subject to a 10x maximum winnings rule until withdrawal, and that the balance was adjusted in line with those terms. We ultimately closed the complaint because he did not respond to our follow-up requests and reminders, so no further investigation could be completed.
