RakeBit Casino— player complaints: 28 in English

The player from the Netherlands had repeatedly requested account closure but had faced obstacles, including being redirected to a VIP manager who tried to persuade him to reconsider. Despite sending an email request, his account remained open, and he expressed frustration over the casino's lack of action. We explained the difference between account closure and self-exclusion and asked whether stopping use of the account and unsubscribing from marketing would solve his issue. The complaint was then marked as resolved by the player, so the case was closed as resolved. The details of the resolution weren't specified.

**AVOID THIS CASINO!**I requested the **permanent closure** of my account and made it absolutely clear, multiple times, that I did **not** want a cooldown period, self-exclusion, or any other alternative. My request was simple: **permanently close my account.**Instead of respecting my decision, I wa

The player from Nigeria reported that Rakebit Casino unfairly blocked his account and withheld his winnings, claiming he had violated terms without evidence. He asserted that he had only made deposits and played normally, seeking a proper review of his account and the release of his funds. After reviewing the case and evidence provided by the casino, we were unable to assist the player further as the information indicated multiple accounts linked to his activity and bonus claims on both, which constituted a violation of the casino's terms and conditions. Consequently, the complaint was rejected due to the breach of rules regarding duplicate accounts.

The player from France faced issues depositing $97.36 using USDT on the TON network, where the first deposit was successful but subsequent ones were not credited. Customer support confirmed they would not credit the funds, despite evidence of the transfer. The player also noted a lack of response from the VIP manager and filed a complaint. The deposit delay was identified by the casino, and the amount of $97.36 was credited to the player's gaming account. Due to the player's lack of response to confirmation requests, the complaint was closed by the Complaints Team.

The player from the United Kingdom had submitted a request for permanent account closure on 5 July 2026, but the casino had failed to process it despite multiple follow-ups. More than four days had passed without confirmation of closure, and he had received retention messages instead of the requested action. We had asked him to clarify whether the request was due to gambling addiction or harm and to provide the closure correspondence, but he did not respond to our messages and reminders. As a result, we were unable to continue the investigation, and the complaint was closed for now due to lack of cooperation.

Reason: Self-exclusion Since 6. april until 11. April, I tried to close my account because I have gambling problems and I lost too much money. It was really difficult to close my account, support could not close it and two different VIP hosts tried to offer me bonuses, while my account was kept open so I could lose more money. This is a serious breach of responsible gambling at a casino, I want the money I deposited between 6.-11.April refunded! I deposited a total of 2300 EURO in the time after I demanded my account to be closed!I attach all communication with support and VIP here, and screenshot all the money I deposited. --- Ответы в треде --- siw82 • Norway • 2 reviews 4 days ago Dear AskGamblers Complaints Team, Thank you for reopening this complaint. As noted when this case was initially marked as unresolved, Rakebit Casino requested a timeline of 3–6 months to investigate the matter. That timeframe has now passed, and the casino has failed to provide any resolution or refund. To reiterate the core of my complaint: I explicitly informed Rakebit Casino that I was suffering from gambling problems and requested an immediate closure of my account. Despite this clear declaration, the casino failed to act on my self-exclusion request and kept my account open for an entire week. During this one-week delay caused by the casino's lack of responsible gambling protocols, I deposited and lost €2,300. I have already uploaded comprehensive evidence showing the exact date and timestamp of my initial self-exclusion request based on gambling issues, alongside the proof of deposits made during the subsequent week before they finally closed the account. To demonstrate that this is a severe violation of standard industry practices: I recently experienced an identical systemic delay at another operator (Lemon Casino). Upon reviewing the evidence of their delayed closure, they immediately acknowledged their error and refunded the €2,500 lost during that period within a week, without further dispute. Rakebit Casino’s request for 3–6 months was clearly a stalling tactic. There is no complex investigation required here; the timestamps in the communication logs and my transaction history speak for themselves. I kindly request that Rakebit Casino takes accountability for this severe breach of player protection regulations and issues a full refund of the €2,300 deposited after my explicit request for self-exclusion. Thank you for your assistance in holding the operator accountable. Best regards siw82 • Norway • 2 reviews 5 days ago Dear Rakebit Casino As stated in april you needed 3-6 months to resolve this case. I trust you had enough time now to Come to a solution now, and I am waiting for you to resolve this. Regards AskGamblers • Support Team 5 days ago Dear all, This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution. AskGamblers • Support Team 4 months ago Dear all,After careful consideration and evaluation of the situation at hand, and taking into account the significant duration of time that needed for the casino's investigation, the AskGamblers Complaint Team had no other choice but to close the complaint as Unresolved.We do, however, recommend Rakebit Casino to request a reopening of the complaint, once the investigation has been concluded.

Reason: Self-exclusion On March 21, 2026, I explicitly informed Rakebit Casino about my gambling addiction and clearly requested immediate self-exclusion and account closure.Instead of restricting my account, I was only directed to complete a gambling-related test, while my account remained fully active and unrestricted.As a result, I was able to continue depositing and gambling between March 21 and March 25, 2026.This is a clear failure to apply responsible gambling measures. Once a player declares gambling addiction and requests self-exclusion, the operator must act immediately to prevent further harm.Allowing continued access and accepting deposits after such a request represents a serious breach of responsible gambling obligations.I am requesting a full refund of all deposits made between March 21 and March 25, 2026.I can provide full evidence, including communication records and transaction history. Also i have chats with rakebit support. --- Ответы в треде --- AskGamblers • Support Team 2 days ago Dear Rakebit Casino,Please let us know if there are any updates regarding this ongoing complaint. Thanks in advance for your cooperation. ssimutis20 • 1 reviews 6 days ago Hello Rakebit, I would like to point out that almost 5–6 months have now passed since this issue was originally raised. During this entire period, I have been waiting for a proper resolution regarding my case. I appreciate that you may need time to review the matter, but this has already taken an exceptionally long time. I kindly ask you to provide a clear update on the status of my case and, most importantly, a final resolution. I hope that now that the complaint has been reopened, we can finally resolve this matter without any further unnecessary delays. Thank you. AskGamblers • Support Team 6 days ago Dear all, This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution. AskGamblers • Support Team 4 months ago Dear all,After careful consideration and evaluation of the situation at hand, and taking into account the significant duration of time that needed for the casino's investigation, the AskGamblers Complaint Team had no other choice but to close the complaint as Unresolved.We do, however, recommend Rakebit Casino to request a reopening of the complaint, once the investigation has been concluded.

I recently played at Rakebit Casino and used their Limbo game, which claims to be "Provably Fair." However, after verifying the results using SHA-512 hash calculations, I discovered that Rakebit is actively manipulating bets and falsifying results. Key Evidence of Fraud: 1️⃣ Server Seed Manipulation: Before placing a bet, the casino provides a SHA-256 hash of the upcoming server seed. After betting, they reveal the actual server seed. When we hashed this revealed seed, it did not match the pre-bet hash. This proves they altered the seed after the bet to control outcomes. 2️⃣ False Multiplier Display: In one case, the game displayed a winning multiplier of 1.50x. The bet history only recorded 1.20x, meaning the game lied about the real result. When we verified the SHA-512 hash, the actual fair multiplier was 1.16x, proving further manipulation. 3️⃣ Fake Wagering Requirement to Prevent Withdrawals: When I attempted to withdraw my winnings, Rakebit reversed my withdrawal and forced me to wager my deposit again. This was not disclosed upfront when depositing. Conclusion: Rakebit Casino is not truly Provably Fair and manipulates results after bets are placed. I request that this complaint be investigated and that players be warned about their fraudulent practices. Links: 📌 Screenshots of SHA-512 hash mismatches -> ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ 📌 Screenshots of manipulated bet history -> ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ 📌 Screenshots of withdrawal denial -> ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ I would like to request the casino to refund my deposit of 0.712 SOL ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇