QuickWin Casino — player complaint #12377, 2026-05-14: account blocks
QuickWin Casino: a player complaint filed on 2026-05-14, about account blocks, 16,150 EUR in dispute. Published on Casino Guru. One of 22 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
QuickWin Casino - Player's account is closed due to self-exclusion violation.
The player from Spain alleged that Quickwin had manipulated withdrawal limits, ignored his closure order, and violated his self-exclusion related to gambling addiction. He reported a significant financial loss of €26,118 and an additional €16,150 in deposits after the casino reactivated his account despite acknowledging his addiction. He demanded a full refund. We asked the casino to provide the refund calculation and the player’s full deposit and withdrawal history, but it only gave brief holding replies and no substantive evidence. As the casino failed to cooperate and no thorough investigation was possible, we closed the complaint as unresolved. Later, the complaint was reopened and the player confirmed that he had received the full €16,150 payment into his bank account. As the agreed settlement was fulfilled in full, we marked the complaint as resolved.
