Prime Slots Casino DE— player complaints: 16 in English

16 Complaints

1↑ Last 30 days

1 Unresolved

8.5137554203472d Last complaint

100.0 Risk index

Prime Slots Casino DE: 16 complaints filed in English across 2 platforms, 1 still open. Most of them are about bonus terms (31%). Risk index 100.0. Texts below are the players' own words, as published on the source site; last complaint 2026-10-03.

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What players complain about

Bonus terms 31% 5

Game fairness 31% 5

Withheld payouts 25% 4

Other 13% 2

Status unknown 15 Unresolved 1

Sources

Trustpilot 15 Casino Guru 1

Complaints by month

Questions and answers

How many complaints are there about Prime Slots Casino DE?

The English-language record holds 16 complaints from 2 platforms, 1 of them without a resolution; 15 carry no status from the platform. The latest one is dated 2026-10-03.

What do players complain about?

Mostly bonus terms — 31% of cases, then game fairness (31%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 16 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 100.0 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 16

03.10.2026 Trustpilot Game fairness

This site and their sister sites need reporting. Where to start? Constantly kicked out of spins randomly without the out

This site and their sister sites need reporting. Where to start? Constantly kicked out of spins randomly without the outcome continuing, complained and apparently malfunction. Volatility is modified in slot through rule loopholes, you suddenly get 50 spins of consecutive no win, this happens a lot.

07.08.2026 Casino Guru Withheld payouts Unresolved

Player's struggling to withdraw her winnings.

Player's struggling to withdraw her winnings. [Winnings dispute] — unresolved

05.05.2026 Trustpilot Other

Staff talk down to you and take mic.Spent thousands on this site just to be treated like dog doo.

13.02.2026 Trustpilot Other

Ues two recommend this site to other but no more as they take the pi....ss now change alot

18.01.2026 Trustpilot Game fairness

Absolute cheating disgusting filth scam of a casino!!! Do not waste your time and money, they will completely fk you ove

Absolute cheating disgusting filth scam of a casino!!! Do not waste your time and money, they will completely fk you over and claim all this bullcrap to try justify themselves but will never offer you the proof when ask for it!!! They are the most disgusting scamming crooks, STAY AWAYThis has NOTHIN

30.08.2025 Trustpilot Bonus terms

Been using the site on and off now for a while don't actually know why I bother because it's not one of the good casino'

Been using the site on and off now for a while don't actually know why I bother because it's not one of the good casino's, today I deposited about £280 it's money that I won from another casino so even though I lost it I'm still up, but the reason why I lost so much is the bonuses on this site are b

08.08.2025 Trustpilot Withheld payouts

Its worst gaming site and its worst customer service.If you play for fun be aware that you will not find anything fun.Wo

Its worst gaming site and its worst customer service.If you play for fun be aware that you will not find anything fun.Worst payout and also if you will win some money you can’t be sure that it will be added to your account.Im waiting over 2 months when someone explain or even replay where was my win

27.07.2025 Trustpilot Game fairness

Absolute sham the rtp is no where near what they state no bonuses just take your money stay well away

24.07.2025 Trustpilot Bonus terms

Absolute rip off, I signed up because it said 123spins extra if deposit £10 so I did (first time ever gambling this way)

Absolute rip off, I signed up because it said 123spins extra if deposit £10 so I did (first time ever gambling this way) no bonus , so I chose game played four presses button, while ten pounds gone!!!! Talks chatbot says no bonus cos they restricted my account, why??? I’ve never gambled like this on

17.06.2025 Trustpilot Withheld payouts

Will happily take deposits from a verified payment method but when I want to withdraw to same method they are asking for

Will happily take deposits from a verified payment method but when I want to withdraw to same method they are asking for documents from a previous card that's no longer used and the account is closed. How can I provide documentation for something that no longer exists, chat agent was of no help what

02.03.2025 Trustpilot Withheld payouts

Played prime slots for years had no problems until now…I deposited with a new bank and card a few months ago and closed

Played prime slots for years had no problems until now…I deposited with a new bank and card a few months ago and closed the bank down I then added my new card I am now unable to make withdrawals on my account as they need proof of a card I deposited with months ago what I no longer have or even hav

24.12.2024 Trustpilot Game fairness

absoloute scam, never win more than 0.8p on 0.50p spins, will eat money.losing streaks ! haha put £150 played lot at 5

absoloute scam, never win more than 0.8p on 0.50p spins, will eat money.losing streaks ! haha put £150 played lot at 50p-£1 per spin lost the lot biggest win was £2.10 no bonus games over nearly 200 spins absoloute shambles, just avoid this site, do something better with your money this is just

09.12.2024 Trustpilot Bonus terms

have a bonus off 0.2p pending which is resulting in me not able to withdraw winning funds - but cannot see on the websit

have a bonus off 0.2p pending which is resulting in me not able to withdraw winning funds - but cannot see on the website anywhere to cancel the bonus - anyone else experience this - any help appreciated

01.10.2024 Trustpilot Game fairness

Hi iv been member of prime slot s for 2 years and never won anything and spent around 3 £3000 pounds absolutely nothing

Hi iv been member of prime slot s for 2 years and never won anything and spent around 3 £3000 pounds absolutely nothing to show not even small wins diabolical basically just being took for ride as they slots are definitely fixed RNG Testing random numbers generated nonsense

09.09.2024 Trustpilot Bonus terms

Advertises 110 no deposit free spins for signing up and 10 free spins with a £10 deposit but they don’t give the 110 fre

Advertises 110 no deposit free spins for signing up and 10 free spins with a £10 deposit but they don’t give the 110 free spins without a deposit. Live chat took over a hour to respond once past the bot stage first time 8th September 2024. Appears they don’t like responding to new customers as didn’

04.09.2024 Trustpilot Bonus terms

(UPDATED REVIEW WITH REQUESTED USERNAME --/JENNYTHO1. AMAZING JUST LOGGED IN TO CHECK MY USERNAME AND SURPRISE SURPRISE

(UPDATED REVIEW WITH REQUESTED USERNAME --/JENNYTHO1. AMAZING JUST LOGGED IN TO CHECK MY USERNAME AND SURPRISE SURPRISE THE MISSING 20 SPINS POPPED UP BUT NOTHING OF THE £27 THE ADVISER IN THE CHAT STATED I HAD THE SPINS ACTUALLY GAVE ME A TOTAL OF A HUGE 32 PENCE THE ADVISER SAID £27)I deposited £

How the risk index is calculated and how complaints are labelled — the method behind this section.