Pinnacle— player complaints: 111 in English

Hi on Saturday i tried withdrawing 3 good times from my pinnacle account but it was reversed 3 good times which i took a screenshot of and laid a complaint on Sunday i logged into my accounts by 7pm amd found out my account had been accessed by someone else and over 20 bets were placed consecutively till all my 72000 $ was gone i kept trying to report this to the customer service team but no reply or response until all these money was gone i then noticed another different ip address had got access to my account please help out cause pinnacle hasn’t responded yet

Been waiting almost a year for a voucher due to this company missing an appointment at my address. Customer service, in particular, Laura Harwood has been very unhelpful in my complaints on email. I would never run out of complaints about this company.

Beware! They manipulate the match scores and odds. Delay these odds and still allows you to bet. Very misleading you have to wager your deposit X3 and I'm not talking a bonus. They make it difficult to use live chat and in the live chat any issue you have they will tell u speak via email. Fairly fast cashout but it is hard to win on the books when they freeze the match score whether it's basketball or soccer soon as your bet is placed. I had to go on bet365 to see the live feed. Even after refreshing and changing browser it will stay frozen. And LASTLY NO CASHOUT OPTION. 0 on any bets they claim to be around for 25 years and is far behind don't fall for those marketing site putting this in top ten. Run If it wasn't for my experience I wouldn't lost my entire wager or gave up. They also charge a fee for every withdrawal. Literally anything to take money away from us. Stay away. They are currently investigating the incorrect match data ony end. Screen record the moment u place your bet and keep documentation. Class action suit pending

This people are here to scam us...they lock my account without telling me what I did wrong and they refuse to verify my ID

Scameres, once you try to withdraw money or start winning they start asking for a infinite amount of documents with a very slow response time, avoid them at all costs

Pinnacle posted an incorrect score of a tennis match and odds that match the incorrect score. Me trusting that it was correct, placed a bet on the match. It said rejected (in red), which I then expected the funds to be returned to my account, but instead it accepted the bet at the true odds from the real score without asking me if I would accept these new odds. It put my money on a wager that was hugely disadvantageous to me. I contacted them to review it and refund my bet as it was rejected, and if it wasn't going to be rejected although it said it was then they needed to ask me to approve the true and current odds as I made sure that the option in my settings was checked to always need approval for new odds. They emailed back saying taking the bets is up to their discretion and ignored me afterward.Pinnacle can be a fraudulent company at times.

Worst company on the planet. The customer service is beyond a joke. Don't know how the armed forces are allowing this company to be in charge of our housing scheme. It's an embarrassment to the forces. Shame on pinnacle and shame on the army for doing nothing about it.

The company is an arrogant cloud which shows the worst treats of human studity.Enjoy your ride down the shitter.

Bad odds and terrible withdrawal requirements and rollover requirements. Do not use this site ever

This is a scam site , i won 2200 euro and they canceled all my tickets, and sent me to the vérification proccess that rejected every document i send , this is my id : NM1683440Stay axay from this scam site

Never cleaned up the room even if I asked 3 times. Room old and dirty. Windows cracked. Service slow

This probably the worst casino in the marketVerification is a pain, i still haven't got my account verify, you can't close bets and the worst part? If you want to witdraw you need to bet your entire deposit 3 times before being able to withdraw it.

been client here for years, they blocked my account and require to verify my account again. I uploaded Goverment document, utility bill, invoices, bank statement and many different documents .... I uploaded MY NEW ID CARD and every time they reject everything I uploaded. Problem to verify my account.

I can't get verified for a month! This is a re-verification, I have not withdrawn money for several years. I have an account for about 5 years. They requested documents for verification, which I duly submitted and which met their criteria. These are official documents that contain the registration address, first name, last name.Has provided:1. Foreign passport2. bank statement in Ukrainian and English,3. state registration document,4. Utility payments.I asked them to point out the problem, but they kept giving the same automatic answer, upload other documents, but there can't be others! it is a travesty! They have my money, there is nothing I can do! help meI always thought that this is a serious company, but I was wrong

Never had such problems with verification process anywhere and I have went through it like 1000 times in my life, all successful. Now here I'm a bit desperate. I have provided them with 5 different proofs of address 100% legit by their own standards all of them but still not enough.. Really don't know if they just want to take customers money or what..

Worst gambling site to ever exist. I made a deposit on March 22nd and it still didn't get credited. I sent them every proof possible and they keep delaying me by saying "It's being reviewed by our relevant department" and basically never getting back to me.

Simply horrible experience with Pinnacle. They demanded verification documents that I duly submitted, which met their criteria. But they kept declining the same giving vague reasons. I asked them to specify the issue but they kept giving the same automated answer. To think they were once so reputed. Huge fall.

They are doing everything to avoid withdrawals. Dont use, there is better options available. Also the software is worst that I have ever seen.

Very bad service my ducking is made out of tape the humidifier leaks like a river I don't want to mention the hot water tank!!

They will not let me withdraw money, they just keep on saying my documents are not valid.