Pinnacle— player complaints: 111 in English

The worst management company I have ever seen in my entire life ,employees are rude ,they don't listen every management company giving relaxation in disasters ,they say we can not do anything in covid the whole world is helping each other but this pinnacle management started taking 16 dollars extra every month for the every after every 2 months 5 to 15 dollars increase in the gross rent ,i wish my lease will finish soon ,Paige and one more lady at the office they have to much attitude ,for what I don't know ,pinnacle put money on exterior rather than interior everything is rusted in restroom tabs are rusted marble slabs are getting cracked ,step down from the stairs you will see dog Poo every were it smells to much ,sprinkles works in the opposite direction,thrash area and thrash service they charge every month already increased 2 dollars but there is 2 big thrash dumbster in apartment complex every time full and even falling down from the dumbster to ,parking is always full ,entrance and exit gates broken after every 3 days .I wish I can tell the owner of this company it's better to close your company ,when ever you say something they saay it's better not to take the apartment where pinnacle managment is managing the Apartment complex ,Disgusting,bad and worst ineverything .I will not recommend anyone to go with this management company pinnacle ,its better not to take apartment where pinnacle managment

High limits, high odds, bla bla.... If you are betting NBA, NHL, NFL, then it's probably good. If not.... Missing events, markets, delaying updates, markets are closed 50% of the time in-play. Intentionally delayed bets with 15-20 seconds and ACCEPTS them if it goes against your team at the time of processing. Customer service is just wasting time and never helpful in case of problem. Nothing left from Pinnacle from the past. Verification takes more than a week, always see problem problems when they don't exist. Nothing more than the average soft bookmaker with much less markets and events.

Verifying source of fund with pinnacle is a total waste of time. Over 2weeks, they cant verify documents they requested for. What do your customer service do all week?

My account was blocked and I needed to reverify myself. 18 emails later, same polite, but repeated requests for this . Never the same person twice. After reading these reviews, I should double down on my patience on trying to get my money out of these guys. 10 years, no problem, now this. Sad they driving customers away like this. Please heed this warning, it is awful customer service.

I have requested an account closure and withdrawal to my bank account or to my credit card which I've used to deposit on my pinnacle account, because I've moved to Germany and they don't accept users from this country.First they asked me about a bank account cause withdrawal via credit card is for the moment suspended on their site and they apologize for that. I've provided them a Revolut bank account but they declined because the bank account country is different for my residence country. I've told them that I have no bank account in my old country, which is also registered in the pinnacle account because I've moved away from there and it's no reason to keep a bank account there.Instead of helping me with that, I was asked to provide them again documents for verification, for the third time since I have created my account. The first 2 times I have passed the verification and now they ask me again to re-re-verify the account, which is annoying. I have provided them the documents again and a selfie this time, plus an invoice with my new address, because of new residence and it was declined. I really don't understand what is the problem, why are they keep rejecting my documents. I got a standard email, which means nothing, only that my documents were declined, but without pointing out the exactly reason for that. I can't contact them via chat and their support per mail is inexistent.That's only because I want to close my account and withdraw my funds and it's only 600€.

You had better throw your money into a river than making a deposit with Pinnacle, it's a scam. You start winning, they will freeze your account and you can't withdraw even a penny.

I made several bets and even tho I clearly win noticed they would only award 50 percent of my winnings stay far far away when I asked they gave me some BS explanation that makes no sense at all all you have to know is I can make the same bet on another site and I'll get what's agreed upon these guys there's always a catch

I wanted to close my account (in USD currency) and open another one in EUR currency, but it seems impossible

The turnover or 10% of your deposit is insane. The user experience is also difficult to navigate compared to Bet365. Overall, the odds are better on Pinnacle and the interac e-transfer is way better than Instant Debit used on Bet365. But its sloppy interface and ridiculous turnover keep me at Bet365 app. See how easy the Bet365 app is and you'll know what I mean.

Please view the full complaint and further discussion and notes over at this thread on SBR. They directed me to you. I'm free to answer other questions as needed. https://www.sportsbookreview.com/forum/sportsbooks-industry/3401344-pinnacle-complaint.html

When playing Live European Roulette technical error happened. ball stopped at 22, 34 was shown on the screen. Then they put the ball manually on 22 but I didn't receive any winnings. I had 3 eur on 22 so 108 eur is in question. I am now waiting for four days and all they do is acting ignorant and there seems to be no will to correct their mistake. Similar thing happened two days before and they had no problem to fix the problem.