Pink - Gamstop
I am a problem gambler and have lost much money over the years. As such on the 11th September I registered with Gamstop.
I then had a moment of madness when I tried to gamble again and set up accounts with 21.co.uk and pink casino (both part of the Leo Vegas group) who are signed up as participants in the Gamstop scheme - their customer services have confirmed this. This complaint is regarding both of these casinos. They both allowed me to set up accounts and spend in excess of £50,000 over a couple of days.
Their support line also apologised for the fact that they allowed me to set up accounts when I had been registered with Gamstop for several weeks before these accounts were set up. They even recommended Gamstop as a way of excluding from other casinos in an email to me when closing the accounts.
They asked me to supply details of my Gamstop registration and details of the information of my registration which match identically to the details I gave when signing up to the casinos.
I supplied this over a week ago, was advised I would hear back within 48 hours and have had no response from any of my emails to them since and it is worrying me sick.
Please can you advise me how to move this forwards.
Many thanks
