Pink - Self excluded due to bipolar but casino have let me down.
I suffer with bipolar and sometimes in manic stages I gamble. I registered with GamStop over a year ago and I am still registered. Recently I was in a mental health facility as I experienced mania. I gambled an unaffordable amount of money with Pink Casino and now I am unable to pay rent or buy essentials. I contacted Pink Casino and provided them with confirmation of registration and also confirmation of my diagnosis. I explained the circumstances. They have said that because a . Was misplaced in the email address I signed up with, they cannot help me. This is despite the fact that I have the exact same name, date of birth and address as that registered with Gamstop. They cannot have done sufficient verification checks. Every other gambling website disallows me to open an account. Pink have refused to help me despite the dire circumstances I am now in. I even asked if they could refund me if I paid the total back in instalments. I shouldn't have been allowed to gamble whilst self excluded anyway.
Please can you help me? I'm desperate
