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Mr Vegas— player complaints: 21 in English

21 Complaints
10↑ Last 30 days
0 Unresolved
8.9300532475116d Last complaint
15.5 Risk index
£2,350 Disputed sum

Mr Vegas: 21 complaints filed in English across 3 platforms, disputed sums £2,350. Most of them are about other (38%). Risk index 15.5. Texts below are the players' own words, as published on the source site; last complaint 2026-10-02.

What players complain about

Other 38% 8
Game fairness 29% 6
Account blocks 10% 2
Bonus terms 10% 2
Verification 10% 2
Withheld payouts 5% 1
Status unknown 18 Rejected 2 Resolved 1

Sources

Trustpilot 18 CasinoReviews 2 LCB.org 1

Complaints by month

07
09
10

Questions and answers

How many complaints are there about Mr Vegas?

The English-language record holds 21 complaints from 3 platforms; 18 carry no status from the platform. The latest one is dated 2026-10-02.

What do players complain about?

Mostly other — 38% of cases, then game fairness (29%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 21 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 15.5 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 21

05.12.2021 CasinoReviews Other Rejected
Mr Vegas - Self exclude fail
Videoslots had set self exclude on my account, I registered with Mr Vegas who are part of same group. They verified all my details, including documents sent. And allowed me to deposit on site even though Self excluded! All details were same on registration. They are unresponsive to my requests. They initially said 8 week period to reply to my complaint, but that has now passed. I am looking to recover monies deposited as I should never have been verified in first place. I have copy of email of exclusion from videoslots.

21–21 of 21

How the risk index is calculated and how complaints are labelled — the method behind this section.

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