Mr Smith — player complaint #66333, 2017-07-31: bonus terms
Mr Smith: a player complaint filed on 2017-07-31, about bonus terms, 798 GBP in dispute, status — rejected. Published on CasinoReviews. One of 7 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
I won £897.80 from a £100 stake in which a £75 bonus was credited. After completing my wagering I managed to walk away and withdraw £897.80. A few days later I received an email telling me I broke their term 12.1. This term is "12.1 Any Bonus is only available once per person, family, household, address, e-mail address, credit card number, bank account, telephone number, computer/device and / or IP address." I have not got any other family member who have signed up to MrSmith and they are not providing me with any evidence based on there statement which is not true. I believe they are purposefully not paying me out and are using that as an excuse. They are withholding my winnings have have returned my £100 deposit back to my account. I firmly believe this is not legal nor ethical behaviour.
