Mr Smith— player complaints: 7 in English

Forgive me using google translate but i do not write good english. My complaint against betsson is that 2011-03-10 I excluded myself from their sister side betsafe. I was not aware that these were connected and played there with Betsson I lost during this time about 3000 sec. I also played at Mr. Smith. I was not a verified customer at betsson or Mr. Smith but I was at Betsafe. When I found out that betsafe and betsson were interconnected, I asked the question to betsson if it was okay that I played there because I was switched to betsafe because of game addiction. Betsson then closed my account, which I think is good and healthy for me. What I think is less good is that I did not get my deposits back. Not by betsson and not by mr smith. My games and my betsson activity have not been legal in accordance with their terms. And as an experienced forum reader, I know that at the win at the casino I would never have had my win it had been voided and my deposit refunded. I want now that betsson does the right thing and repays my deposits on betsson and mr smith. I am aware that, as an adult, I am responsible for my actions myself, but I also understand that I am game addictive and can not control my actions. I thank you for taking the time to read all this and hope for the best and fairest results

I won £897.80 from a £100 stake in which a £75 bonus was credited. After completing my wagering I managed to walk away and withdraw £897.80. A few days later I received an email telling me I broke their term 12.1. This term is "12.1 Any Bonus is only available once per person, family, household, address, e-mail address, credit card number, bank account, telephone number, computer/device and / or IP address." I have not got any other family member who have signed up to MrSmith and they are not providing me with any evidence based on there statement which is not true. I believe they are purposefully not paying me out and are using that as an excuse. They are withholding my winnings have have returned my £100 deposit back to my account. I firmly believe this is not legal nor ethical behaviour.

Hi, I played at Mr Smith deposited £25 got £25 after a Easter email promo. I won £431 and they sent me email saying they had sent the £25 back and that it was because of clause 12.1. I read this and could not work out what in that I had done and emailed them twice asking. I only live with my kids under 10 so they can't have claimed the bonus too anyway they would not say and refused to discuss further. I would like some help please. Thanks [EDIT]

Signed up and made a deposit, the site looked familiar to me and then I realized I had an account with them ages ago, so I instantly contacted client support to close my account so I wouldn't have a duplicate account which would be against terms. They agreed and closed my account.I kept playing with account where I made a deposit and got bonus, made my wagering and won a bit money.When I wanted to make a withdrawal they confiscated my winings and disabled my account claiming I breached their terms of having multiple accounts( though I closed the inactive account). I was being honest with them and cooperate with them along their rules, but clearly they don't want to pay out. Won't ever play in their casino sites and wouldn't suggest anyone else.

I signed up to Mr Smith casino on Tuesday and deposited £100 to receive a £200 bonus. I played the game 'Retro Reels - Extreme Heat' and used £4.50 spins, which is below their £6 maximum spin rule (also below 50p per line). I went on to win and withdraw £1814 on Wednesday the 21st December. Today when I checked my emails I have an email from them saying. Hope you find this e-mail well. We would kindly like to let you know that our relevant department has noticed that you have breached our Terms & Conditions regarding the bonuses and due to that they have cancelled your pay out and withheld the winnings. We apologize for the inconvenience as we know that this information is not pleasant for you, but you have breached our rules and this is our relevant department decision for your act. Should you require any further assistance please do not hesitate to contact us. Have a lovely day and all the best! Best regards, [EDIT] Mr Smith Casino Customer Service. I cannot believe what I am reading so I went straight onto their live chat service, the rep was of no use at all and just said I broke term 12 which is . 12.1 Any bonus is only available once per person, family, household, address, email, credit card number, bank account, telephone number, computer/device and / or / IP address. I have no idea what all of this means and I don't believe I have done anything wrong it is simply not paying winnings because I won, I don't imagine they would have emailed me refunding my deposit should I have lost. I hope you can help. Thanks [EDIT]

Hi Dear, I am raising this issue because MrSmith did not pay my winning stating I have breached the terms and conditions of the 100% welcome bonus, which is not correct. I deposited 200 and claimed 200 welcome bonus. Played on slot 4.5 GBP per spin on all lines and after winning and meeting the rollover , MrSmith emailed me saying I have breached the terms and conditions by betting more than 6 GBP on a spin and more than 0.50 GBP per line. I checked my transaction history and can confirm that I have only played the below games with a fixed spin of 4.5 GBP on all lines. Retro Reels - Extreme Heat - Spin 4.5(0.15 gbp per line) Thunderstruck -4.5 (0.50 gbp per line) The way I made my winnings was using the double up feature, which was prohibited and added in the terms and conditions after I won on the slot. Please see the below email from Mr Smith, which is talking about Me breaching the max bet, which is not correct. Thank you for you patience and I hope that you have had a good time. I must inform you that the part of our Terms and Conditions in question have been on Mr Smith Casino since a long time ago. Although it might have been hard to notice, it was there when you registered. To clarify one part i wish to explain to you how maximum bets work. Maximum bet when a bonus is pending, or actively being turned over is £6 per round and £0.50 per line. The clarification with the second part (failure to follow this condition or using double-up or gamble features within a game to increase win values may result in forfeiting any winnings) was added after you registered your account, however the confiscation is done based on the first part that has always been a part of our terms and conditions. Hopefully this clarifies the situation and I thank you for your understanding and indulgence. Best regards, [EDIT] Mr Smith Casino Customer Service. I will much appreciate if you look at that case and help me out. I am fully committed to provide any further information as I believe I have not breached any of the terms and conditions at the time I played and won on the slots. Please see my Mr Smith details below: USERNAME: [EDIT] EMAIL: [EDIT] Phone number: [EDIT] Thank you so much! Regards, [EDIT]

Mr Smith Casino is asking me for my phone bill after I've sent them and they've approved all of my documents, even though I've told them, I can't send them one, my phone is prepaid. My account is [EDIT], can you please ask them to be more reasonable?