King Billy - Declined withdrawal
25.2.2020 I made my first deposit (200e). I got first deposit bonus (100%), and I successfully wagered it 26.2.2020. After my documents were approved, I tried to withdraw my winnings. On the same day they declined my withdrawals and returned my first 200e deposit. My total winnings were around 5300e. After I contacted them via email, they told that the reason was receiving one bonus to several accounts from one IP address, that can't be right. Im the only one who is playing with this computer and I'm living alone. Im using VPN for protecting my privacy and computer, which is not prohibited by the casino. Now they have disabled my account, I would really like to Here is the King Billy casinos answer to my message.
''Dear [REMOVE],
Unfortunately, your account has not been verified by our security department. Your winnings are confiscated for receiving one bonus to several accounts from one IP address, which is a direct violation of the Terms and Conditions of our casino:
1.1. All customer offers are limited to one per person, family, household address, email address, telephone number, same payment account number (e.g. debit or credit card, NETeller etc), IP, and shared computer, e.g. public library or workplace.
You can withdraw your deposit or play in our casino without receiving any bonuses.
The decision is final and cannot be appealed, thanks for your understanding.
Long Live King Billy!
Play long and prosper!
