JeetCity Casino— player complaints: 11 in English

Player’s account closure request has been ignored. [Account] — waiting_for_casino

Player’s winnings are confiscated due to account mismanagement. [Account] — waiting_for_casinoguru

Reason: Self-exclusion Dear AskGamblers Team,I would like to file a complaint against JeetCity regarding their handling of my responsible gambling request.On 31 August 2026, I contacted JeetCity by email and explicitly asked them to close my account because I was experiencing gambling problems and needed to stop playing.I also contacted their Live Chat about the same issue. The chat agent instructed me to contact the Support Team by email, which I did.However, I received no response from Support and, most importantly, my account remained open and I was still able to deposit, play and gamble.As a result, I continued gambling and lost additional money after I had already informed JeetCity that I had a gambling problem and requested that my account be closed.I believe this should be investigated as a responsible gambli­ng/­sel­f-e­xcl­usion matter.I am not asking for reimbursement of my previous gambling losses. My complaint concerns specifically the deposits and losses made after my request for account closure due to gambling problems on 31 August 2026.I have evidence of my original email and the Live Chat conversation, and I can provide screenshots and my transaction history if required.I would ask AskGamblers to investigate the case and assist me in obtaining a review of the losses incurred after my self-exclusion request.I would also like JeetCity to explain why my account was not restricted or closed after I explicitly informed them that I had a gambling problem.Thank you for your assistance. --- Ответы в треде --- AskGamblers • Support Team 3 weeks ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process. Cosmin10 • Switzerland 3 weeks ago Hello , Dear team ASKGAMBLERS , You can close the complaint as positive . they allready deposit the refund. thank you for your assistence Cosmin10 • Switzerland 3 weeks ago Dear Team JeetCity , Thank you for for providing the transaction history. I send you an email . JeetCity Casino • Representative 3 weeks ago Dear Cosmin, Thank you for your response. As requested, we have sent the complete history of successful payment transactions to your registered email address. The transactions completed after your initial account closure request have been highlighted for your convenience. Kind regards, JeetCity Casino Team

The player from Australia has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.The player from Australia has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 06 Aug 2026 Automatic translation:

The player from Germany requested the immediate closure of his account at JeetCity Casino following a self-exclusion request made on July 22, 2026. Despite his multiple reminders and being aware of his gambling addiction, the casino did not close his account and continued to offer bonuses, resulting in a loss of €520.00. We requested deposit receipts after the self-exclusion request and then contacted the casino for clarification. The casino later processed a full refund, and the player confirmed receipt, so the complaint was resolved.

The player from Ontario attempted to self-exclude from the casino after significant losses but received bonuses instead. Upon winning $512 while using these bonuses, the casino blocked her account, which she believed was unfair, and she sought her winnings. We asked her for more details and supporting evidence, but she did not reply to our messages or reminder. As a result, we were unable to investigate further and the complaint was closed for now due to lack of cooperation from her side.The player from Ontario attempted to self-exclude from the casino after significant losses but received bonuses instead. Upon winning $512 while using these bonuses, the casino blocked her account, which she believed was unfair, and she sought her winnings. We asked her for more details and supporting evidence, but she did not reply to our messages or reminder. As a result, we were unable to investigate further and the complaint was closed for now due to lack of cooperation from her side. Written by TomasComplaint Specialist Submitted: 18 Jul 2026 | Closed : 07 Aug 2026Automatic translation:

The player from British Columbia had tried to self-exclude from Jeet City since March 27, 2026, but received no response to multiple emails and requests sent to support and his VIP manager. He reported losing thousands of dollars while seeking help with his self-exclusion request. The casino eventually disabled his account, confirming it was no longer active. However, the casino failed to respond to inquiries about why the self-exclusion requests made on March 29 and April 18 had not been processed earlier, and did not provide the requested transaction history. Due to the lack of cooperation from Jeet City, the complaint was marked as unresolved, negatively impacting the casino’s safety rating. The player has later reopened this case as his account has ben unblocked mere hours after the complaint's clsure, but the casino did not respond and the account is still accessible. The player was advised to use self-exclusion tools like BetBlocker and to file a complaint with the Anjouan Gaming Authority.

Between March 25 and June 23, 2025, I repeatedly requested permanent self-exclusion from JeetCity Casino due to gambling problems. I sent over 25 emails and also contacted live support multiple times asking for a permanent block of my account. Despite these urgent and repeated requests, JeetCity ignored my pleas and continued to allow me access to their platform. As a result, I lost a total of €16,436 during this period. Only on June 23, 2025, after months of ignored requests, was my account finally closed. I believe this is a serious breach of responsible gambling policies and user protection standards. I am requesting a full refund of the contested amount (€16,436), as the operator had sufficient time and clear instructions to close my account and failed to act responsibly. Evidence (emails, screenshots, chat transcripts) can be provided upon request.

Where do I start I have come across your site and told a family member who is a lawyer before we go further let me try this site and with her blessing here I am. She has made contact with Australian Communications Authorities in regards to this matter also and has the majority of screenshots in per possession and for the time being is sitting on the sideline. December 19 2023, I asked to be self excluded and also stated my mind was 90% made up and will be 100% pending the response within 22 minutes I was cooled off. A vip manager instead cooled me off 22 minutes later with out consulting me knowing I will get over it and continue playing. I also self excluded end of December and was allowed back in after 7 days as per my request. My gambling behavioural patterns all show signs of a problem gambler and they knew as I asked many times the close, cool off, self excluded which they would in turn give me bonuses and I would at the same time use this to my advantage. The main reason for the complaint starts now! I had a very good relationship with the vip team multiple Occassion I played 44k-0, 26-0, and more. It goes on and these are the days leading up to winning 430k. All up I had played 150k -0 around there if not more. So they knew how I played and I had told them and warned them making it clear I’ll play to zero I don’t pull out, I just don’t stop. Keep in mind 90k won was 3 x 30k (of the 430k) jackpots which I thought are paid out in full. I went on a winning streak and got the highest level 25 and was a “Jeet City Legend” and I asked multiple times to withdraw large amounts and met with resistance and lies on Thursday 25/1/24 and Friday the 26/1/24 and Saturday 27/1/24 is when a vip manager said “bets and withdrawals are DISABLED and NOT POSSIBLE”. Also assumed being a vip and at high status I will be able to at there discretion have a higher withdrawal limit they came back to me and gave me 7500 a day aud, 22500 a week and 4500 aud a month. I knew where this was heading and specifically asked a particular manager who was the same manager that instead of letting me self exclude put me on the cooling off period. I asked to be cooled off on several occasions in order to with draw a large chunk of the money and a much needed break as I had played in excess of 60 hours gambling during this week. I will say it again. I asked on several occasions to set a cooling off period but was met with delays and delays and finally I was told during the cooling off period “bets and withdrawals are DISABLED and NOT POSSIBLE”. Now I brought this up because the same manager who set the cooling off period in December im not sure if he remembers but a picture comes outlining the conditions of a cooling off period which I will send through. I was able to withdraw 7500 x 4, two of them were recalled and the other 15k you know what happened there, I donated it straight back. Many occasions I was willing to take a loss in order to get paid out and met with delays and delays also. I’ve asked for all chat transcripts during the period it I was told that is matter of privacy. Later to be told by the person who said company privacy etc, to provide name, dob, payment methods, etc and two + weeks on im still yet to receive anything. It’s been nothing but tense and tit for tat since. Arguing with support staff and specifically asked to wait and wait for a manager to reply. It went from Instant replies to 1-8 hour later responses. I was suspended as they seen me playing 430k-0 for hours and hours non stop. Obviously I was suspended afterwards and asked to do gambling addiction quizzes etc. I told them on many occasions I won’t go on with this hoping I would be rewarded with a nice fat bonus and some compensation. I also requested a refund and was declined. Here we are two weeks and four days later I’m down another 80k+. I’ve received 9k roughly in bonuses, 12.5% of those are Daily Cash backs from being a “Jeet City Legend”. I’ve deposited 1000 usdt from a usdt erc20 address to my etherum Erc 20 address nearly 14 days ago onto my personal wallet in Jeet City. It’s successful on the blockchain/etherscan and the money actually went into the wallet but as shown to me by two platforms coin spot and MetaMask has then been transferred out. I was told to just give them a link and they will be able to reissue the funds. Instead I’ve been told it may take up to 60 days now to reissue the funds. I told them it was my choice to continue to play in order to get the suspension lifted and hoping I would be reimbursed. Instead I’ve been met with long delays and waiting periods in order to get me to keep on depositing in my opinion. I’ve been under major stress in my life due to personal reasons. I suffer from tension headaches, office syndrome, anxiety, I have adhd and more. The figure to dispute it would be the 430,000. Would I ever have received 430,000 with the limits they increased to it would have taken me 8 months. Would I have cooled off for that long i would not know. As stated above and in an email before I have some of the evidence of what was said which my solicitor/layer has asked specified not to reveal these just yet, as I have a right or I think I have the right to the offical chat transcripts which I have requested on several occasions. I have made several attempts to resolve this issue and also gather more evidence instead I found it was swept under the rug. I’m sorry this is unacceptable.

It’s jeet city casino all of a sudden I’m not verified how can that be after atleast 10 payouts then on Christmas Eve when I really need the money oh I’m not me anymore just so lovely of them. I must admit am contemplating not being here anymore I’ve just had enough hey an this is the straw that’s broken me

Hello community! JeetCity casino cancels the withdrawal request and refuses to process the payout. My account is fully verified. All deposit methods are confirmed. The casino refuses to process the payout for the payout methods available to me. Disrespectful and disrespectful to their customers. Require new deposits! All screenshots are ready to provide. Thank you for your attention.