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InterCasino — player complaint #67327, 2013-04-19: bonus terms

InterCasino: a player complaint filed on 2013-04-19, about bonus terms, status — resolved. Published on CasinoReviews. One of 23 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.

2013-04-19 CasinoReviews Bonus terms Resolved

Intercasino Cashback bonus issue

Around Christmas last year Intercasino e-mailed me offers with codes for both Intercasino.Com and Intercasino.Co.Uk as they have done so for a long time. I entered the code first at Intercasino.Co.Uk but received no bonus as it was some kind of cash back offer (so you need to lose to qualify). I deposited £1000 and got lucky turning my balance into £7300 without the use of any bonuses - just my own hard earned cash. At this point I had not entered any other codes or the same code here or anywhere else. So I won, end. Being on a roll I thought I would try my luck at Intercasino.Com next and deposited $1000. I entered the same code they personally offered to me. There was no bonus at this point either and I lost my cash. At a later date they offered me another code to be used only at Intercasino.Com. This code would release a cashback payment of $200.00 into my account. I duly obliged and the bonus appeared. I lost it. They sent me the code so I guess it was ok to use it. Now Intercasino have taken the winnings from Intercasino.Co.Uk saying that I used the same code in 2 of their casinos which is a break of their terms and conditions. This means money won fairly and squarely in a caisno has been taken back because I subsequently entered a few digits in a box at a different casino at a later date. So it doesn't matter what it says in their terms about using the same code in 2 of their casinos because all of this was done without bonus money. Not to mention the fact I won in the first casino I played at. For what its worth, which is nothing as it doesn't actually matter, the terms for the offer make no mention of not using the same code in 2 casinos: hxxp://www.intercasino.com/promotions/countdown/ and the link in those terms to the general terms doesn't make this point either: hxxp://www.intercasino.com/promotions/countdown/

Complaint data

Case number
#67327
Filed
2013-04-19
Status
Resolved
Category
Bonus terms
Place among complaints about InterCasino
22 of 23 by date, newest first
Source
CasinoReviews — original ↗
Text
338 words, as published

All 23 English-language complaints about InterCasino — as a list by date; the summary, statuses and disputed sums are on the operator page.

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