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Hejgo — player complaint #61659, 2021-12-02: account blocks

Hejgo: a player complaint filed on 2021-12-02, about account blocks, status — resolved. Published on CasinoReviews. One of 6 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.

2021-12-02 CasinoReviews Resolved

Hejgo - Account closed because of no reason, account fully verified

Hello. I've made an account yesterday on this casino. After several tries of getting verrified. it didnt happend at first because they didnt accept my bank account since they needed something showing both name and account because of trustly deposit. Everything else got accepted. Then after the 4 time, it was finally the right document and i got fully verified. The live chat said that it was fine, and then i got the message that i was fully verified. Now today, I got another mail where the withdrawal got cancelled. I then tried to log in, and the it says that the account is blocked? After getting fully verified. I Dont' know if its because this is a very new casino, but i have never experinced anything like this before and i have played on over 20+ sites. It cant be true that i can deposit more than 200 euros and cant withdraw 125 euros. As you can see on the documents uploaded, they are keep saying the same thing, but now the account is blocked. I need help, is this site really not trusted and has this happened to anyone before?

Complaint data

Case number
#61659
Filed
2021-12-02
Status
Resolved
Category
Account blocks
Place among complaints about Hejgo
4 of 6 by date, newest first
Source
CasinoReviews — original ↗
Text
192 words, as published

The summary, statuses and disputed sums are on the operator page.

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How the risk index is calculated and how complaints are labelled — the method behind this section.

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