CLOSED: [due to the submitter's inactivity]: GoldBet - Deposit Issue
Hello LCB Team, I am filing an official complaint against Goldbet casino (operating via goldxine.com) regarding an unresolved deposit issue that occurred on May 6, 2026. Due to a technical error on their payment page, I was double-charged for my deposit (Deposit ID: F_279a6f5271e54c9e84d5b50da2af55b9). I immediately contacted their support team on May 6 and provided two separate PDF bank receipts proving the double debit. For over two weeks, their support agents Sophia and Olga did nothing but send automated bot replies. On May 21, the Head of Support (Anna) personally intervened and guaranteed a resolution within 24 hours. They broke their own promise. Right after the deadline expired, agent Sophia sent me a marketing template promoting their slots instead of returning my money. This is an unacceptable and unlawful retention of player funds. I demand that Goldbet manually credit the missing duplicate deposit to my casino balance or issue an immediate refund to my card. I am ready to provide full Zendesk email logs and PDF receipts to the LCB team as proof. Disputed amount: 6.82€ Casino: GoldBet Case #: 4319
