GoldBet — player complaint #13575, 2026-07-28: other
GoldBet: a player complaint filed on 2026-07-28, about other, 103 EUR in dispute, status — unresolved. Published on Casino Guru. One of 50 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
Goldbet Casino - Player requests refund for unactivated free spins.
The player from Germany lodged a complaint regarding a transaction for free spins in the game Mystic Totems, which he had purchased for €103.00 but claimed were never activated, resulting in a payout of €0.00. He requested the complete technical game log to verify his claim and demanded a refund if no proof of the spins could be provided. We asked him to forward the casino emails and request the gaming history in Excel format, but no usable evidence was provided. As the casino showed a repeated no-reaction pattern and did not cooperate with mediation, the complaint was closed as unresolved.
