GoldBet — player complaint #13920, 2026-07-21: other
GoldBet: a player complaint filed on 2026-07-21, about other, 10,000 EUR in dispute, status — closed, no outcome. Published on Casino Guru. One of 50 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
Goldbet Casino - Player reports operator's failures in responsible gambling.
The player from Lithuania filed a formal complaint against gbet3.xyz for violations of Responsible Gambling regulations, claiming the operator had allowed him, a self-excluded gambler, to circumvent player protection measures and lose about €10,000. Despite his attempts to resolve the issue directly, the operator's customer support ignored his concerns and provided only automated responses. We assessed that the player had not notified the casino of his gambling problem or requested self-exclusion before the losses occurred, which limited the scope for refund or intervention. The complaint was closed due to the player's lack of response to requests for evidence of self-exclusion requests or further correspondence with the casino.
