GetSlots Casino— player complaints: 10 in English

Player's account handling after self-exclusion is in question. [Account] — waiting_for_casinoguru

Player's account is closed after a win. [Account] — waiting

Player's free spins activation is unresolved. [Bonus] — unresolved

Player’s account is closed and funds are delayed. [Account] — unresolved

The player from Ireland's account with Get Slots was closed without explanation, and his balance of 1098€ remained withheld since the closure. He made multiple inquiries to the support team, requesting details about the closure and the terms allowing them to withhold his funds, but only received generic automated responses. He later confirmed he had played slots, used a bonus, and had already provided ID, proof of address, selfie, and crypto deposit proof, while the casino said his account was still under verification and requested source of wealth documents plus a questionnaire. We asked him to send the required documents, but he did not respond to our follow-up messages or reminder, so the complaint was closed for now due to lack of response.

The player from Ireland’s account at Get Slots was closed immediately after she won €1,537, with no explanation provided. She had submitted her bank and KYC information for a balance return but felt the account closure was suspicious. The player had deposited €200 and received a €200 bonus before winning on slots. After providing all requested documents and address details, her verification was approved and the refund was processed by the casino. The Complaints Team confirmed that the refund had been completed and the case was marked as resolved.

Denying withdrawal AFTER their customer service has advised me that I have been successfully verified AND after I already have made smaller withdrawals. I made my first deposit on Jan 23 and made sure all my documents were accepted by verification. I have a screen shot of the agent advised me that i

To be honest I like the site and games I feel they play fair, As far as customer service is concerned there isn’t any, I requested a withdraw by LTC which I deposited using LTC no bonus just straight deposit and I managed to get it up and 40 mins later withdrew my money via LtC straight to my wallet

I received the feature on egyptian fire, then it froze all of a sudden. So I quickly took a screen shot of what was happening, because this is not the first time this has happened to me. When I eventually got back into the Egyptian fire, because it really didn’t want me getting back into. It was bac

Deposited around 250 -300 unmatched and no free spins on the deposits , played out and didn’t get any success went to customer service and because I had gone to level 2 in the Vip program and was given 15 free spins that regardless of my deposits I was able to be given nothing and wouldn’t budge wha