EnergyCasino — player complaint #60882, 2022-10-23: bonus terms

Hi there. Yesterday I deposited 20euro and attached a 50% up to 50euro deposit bonus - https://energycasino.com/en/casino-bonus/weekly-bonus-2x I had a balance of 30euro (20 deposit, 10 bonus). I didn't play my balance below 20euros (my deposit amount), therefore I didn't even use the bonus funds. I ended up winning 7500euro. I checked the promotion's terms and conditions where it says '400 euro max win cap'. Prior to registering and depositing at any online platform, I always check the website's terms & conditions for mention of 'max winnings cap'. Their 'Standard Bonus Terms and Conditions - Casino' consists of 3 sections: EnergySpins Bonus (their internal reward system), Deposit Bonuses, No-Deposit Bonuses. https://energycasino.com/en/terms-and-conditions/standard-bonus-terms-and-conditions-casino EnergySpins Bonus - Winnings and withdrawals from EnergySpins are subject to a €100 cap. DEPOSIT BONUS - *NO MENTION OF WINNINGS/WITHDRAWALS CAP* No-Deposit Bonus - Winnings and withdrawals from EnergySpins are subject to a €100 cap. As someone who works in the industry, I ALWAYS check the website's main terms & conditions for mention of 'max winning caps'. If EnergyCasino was transparent regarding max winning caps on deposit bonuses, they would have included a term under 'Deposit Bonuses' stating - *Deposit bonuses can be subject to max winning/withdrawal caps, check the promotion's internal terms & conditions* There should've been mention of 'max winning caps' under 'Deposit Bonuses' in their 'Standard Bonus Terms and Conditions - Casino'. Regards,