Energy Casino - Unfair Practices and Failure to Enforce Terms
**Energi Casino’s Unfair Practices and Failure to Enforce Terms **
**Casino Name**: Energi Casino
**Issue**: Negligence in Communicating Terms, Lack of Technical Restrictions, and Unfair Confiscation of Winnings
**License Number**: MGA/B2C/224/2012 (issued on 01/08/2018 by the Malta Gaming Authority)
**Background**
On **December 24, 2024**, I received a **300 NOK bonus** from Energi Casino as a reward for being a loyal player. Prior to this, I had deposited and lost several thousand NOK. The bonus was given as a "thank you for my loyalty." During the chat, I was only informed about the **35x wagering requirement**. There was no mention of a **50 NOK per spin maximum bet limit**.
As a player, I expect the casino to clearly communicate critical terms, especially those that directly impact gameplay. It would have taken minimal effort to mention a bet limit alongside the wagering requirement. Energi Casino failed to do so.
**What Happened**?
- I started playing and wagered over **9,500 NOK**, primarily with an average bet of **30 NOK per spin**, well below the stated limit. However, there were occasional spins where bets exceeded 50 NOK.
- The casino **allowed these bets without any warning or technical restriction**, even though it is their responsibility as an MGA-licensed operator to prevent such occurrences.
- As I approached meeting the wagering requirement, my winnings were confiscated. The casino claimed I had "violated the terms," even though I was never properly informed, and winnings from compliant bets were also seized.
**Why This is Unacceptable****
1. **Lack of Communication**: Failing to inform players of a bet limit during bonus activation is both unprofessional and misleading. Players cannot be expected to guess at hidden terms.
2. **No Technical Restrictions**: It is the casino’s responsibility to implement technical measures that prevent players from exceeding bet limits. This is explicitly required under **Article 13 of the MGA’s Remote Gaming Regulations (S.L. 583.01)**. Energi Casino failed to meet this obligation.
3. **Unreasonable Penalty**: Confiscating **all winnings**, including those from bets within the 50 NOK limit, is not only unfair but a breach of the principles of fair play.
**What I Demand**
I demand that Energi Casino:
1. Reassess their decision and release all winnings derived from bets within the 50 NOK limit.
2. Implement technical restrictions to prevent such situations in the future.
3. Commit to clearer communication of terms and conditions, particularly when bonuses are activated.
**Conclusion**
This is a clear example of how casinos create unfair situations by failing to disclose critical terms and avoiding responsibility for protecting players. Energi Casino holds an **MGA license (MGA/B2C/224/2012)**, which should provide me as a player with trust and security. Unfortunately, their practices have given me the opposite impression.
