Duelbits: 20 complaints filed in English across 2 platforms, 3 still open, disputed sums €30,163. Most of them are about bonus terms (35%). Risk index 45.6. Texts below are the players' own words, as published on the source site; last complaint 2026-09-14.
Status unknown 16
Under review 2
Resolved 1
Unresolved 1
Sources
Trustpilot 16Casino Guru 4
Complaints by month
04
05
06
07
08
09
Questions and answers
How many complaints are there about Duelbits?
The English-language record holds 20 complaints from 2 platforms, 3 of them without a resolution; 16 carry no status from the platform. The latest one is dated 2026-09-14.
What do players complain about?
Mostly bonus terms — 35% of cases, then account blocks (25%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 20 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 45.6 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 20
14.09.2026TrustpilotOther
They will soon launch duelbits 2.0, dont fall for it, they will scam u more than beforethey just fired a bunch of staffs
They will soon launch duelbits 2.0, dont fall for it, they will scam u more than beforethey just fired a bunch of staffs that actively scammed users, they will do it again.if u read this and get scammed from them , dont cry afterwardsUpdate:"simply untrue" site is down for almost 2 days, people cann
08.09.2026Casino GuruWithheld payoutsUnresolved
Player's withdrawal is significantly delayed.
Player's withdrawal is significantly delayed. [Withdrawal] — no_react_reg_bad
08.09.2026Casino GuruWithheld payoutsUnder review
Player’s withdrawal is delayed for internal review.
Player’s withdrawal is delayed for internal review. [Withdrawal] — waiting
02.09.2026TrustpilotBonus terms
Got a $15 bonus and thought I could withdraw my winnings immediately. Turns out there was a wagering requirement. Suppor
Got a $15 bonus and thought I could withdraw my winnings immediately. Turns out there was a wagering requirement. Support explained it, but I should have checked the terms before accepting the bonus.
23.08.2026TrustpilotAccount blocks
I played regularly on DuelBits - slots, sports bets, and their in-house game "Taptrading." On one occasion I won close t
I played regularly on DuelBits - slots, sports bets, and their in-house game "Taptrading." On one occasion I won close to $35,000 on Taptrading. Two days after the win, my account was banned. DuelBits kept all the money in the account, including my own deposits, not just the winnings. When I contact
10.08.2026TrustpilotBonus terms
Worst experience ever at an online casino. They promote a VIP club, which is everything but a VIP club. Promises made on
Worst experience ever at an online casino. They promote a VIP club, which is everything but a VIP club. Promises made on the website about lossback are not being fulfilled, issues with deposit bonuses and rakeback are taken lightly and they make you wait for 24+ hours to get a few dollars in rakebac
07.08.2026TrustpilotGame fairness
Poor excuse of a gambling site. Whenever crypto is down or they are doing a huge giveaway the chances of winning anythin
Poor excuse of a gambling site. Whenever crypto is down or they are doing a huge giveaway the chances of winning anything go way down. Also my last review was removed by trustpilot when it was a legit review. Kinda fishy no?
06.08.2026Casino GuruWithheld payoutsResolved
Duelbits Casino - Player’s winnings haven’t been received yet.
The player from Finland had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The player had previously received a successful withdrawal of 19,944 EUR after a big win but then faced delays and account closure after requesting a further withdrawal. Despite providing all requested documentation and communication evidence, the casino failed to respond to inquiries made by the Complaints Team. As a result, the complaint was marked as unresolved due to lack of cooperation from the casino, and the player was advised to contact the Curacao Gaming Authority for further assistance. Later, the player confirmed the issue had been successfully resolved, so the complaint was marked as resolved in our system.
04.08.2026TrustpilotAccount blocks
I am writing this review a month after writing my first one. I had won 2nd place in the weekly leaderboard on duelbits o
I am writing this review a month after writing my first one. I had won 2nd place in the weekly leaderboard on duelbits on the last week of June, which amounts to $2250 or $2500 I am not sure right now either way above $2k. I was banned from their discord, site and all emails have been ignored since
29.07.2026TrustpilotOther
This casino can not be trusted. Their affiliate program is not legit. When they are treating affiliates badly, I can jus
This casino can not be trusted. Their affiliate program is not legit. When they are treating affiliates badly, I can just dream about what they can do to players. Stay careful out there with these unprofessional casinos
27.07.2026Casino GuruGame fairnessUnder review
Duelbits Casino - Player’s winnings have been confiscated.
I've had a duelbits account for a bit more than 2 years now. I've deposited over 100k and have won the weekly leaderboar
I've had a duelbits account for a bit more than 2 years now. I've deposited over 100k and have won the weekly leaderboard many times yet after losing a huge amount of money after I had been scammed from them I was banned from the platform, the discord and overall the staff stopped responding to my e
14.07.2026TrustpilotBonus terms
I signed up for Duelbits only because of an offer on the Adtowall offerwall. To complete the offer, I deposited $60 and
I signed up for Duelbits only because of an offer on the Adtowall offerwall. To complete the offer, I deposited $60 and wagered over $250 as required. I also spent hours completing every step and ended up losing around $10 worth of cryptocurrency while trying to complete the offer.According to Adtow
14.07.2026TrustpilotOther
Hi, just wanted to vent a bit—I topped up the site with $10 via Revolut, but the money never arrived. It’s been four day
Hi, just wanted to vent a bit—I topped up the site with $10 via Revolut, but the money never arrived. It’s been four days, and all they’ve told me is to wait. It’s a total joke that something like this happens in 2026; you can pay by card in even the smallest shop, yet their system doesn't work. I k
12.07.2026TrustpilotAccount blocks
i came first in the ufc jackpott, and they banned me haha ive not breaken any rules. 1000 dollars first place. won by 1
i came first in the ufc jackpott, and they banned me haha ive not breaken any rules. 1000 dollars first place. won by 1 point. But now all of a sudden they blocked my account from future promotions XDI would suggest not to play here, this has never happend to me in stake.
01.07.2026TrustpilotBonus terms
Ask for a 7days self exclusion just to keep calm for 7days and wait for my 200$ rakeback i had in my reward and now they
Ask for a 7days self exclusion just to keep calm for 7days and wait for my 200$ rakeback i had in my reward and now they tell me it had all been forfeited because i self exclude myself for 7days and there nothing they can do about it. So i guess stole people money for them is okay
25.06.2026TrustpilotBonus terms
You join a promotion..you win and they decide to not pay you ..if you text them they say you are not eligible without an
You join a promotion..you win and they decide to not pay you ..if you text them they say you are not eligible without any reason..omg what a st*pid betting company..i have wasted my time and money
30.05.2026TrustpilotBonus terms
shitty sites, The platform relies too heavily on manual reviews without providing enough transparency to users about the
shitty sites, The platform relies too heavily on manual reviews without providing enough transparency to users about the criteria being used.Promotion terms are often too complex, leading to confusion and disputes even when users believe they have met all requirements.Customer support frequently lac
28.05.2026TrustpilotAccount blocks
Exclusion policy changed, meaning I need to send 1000 mails to verify my exclusion to extend my account being open. stup
Exclusion policy changed, meaning I need to send 1000 mails to verify my exclusion to extend my account being open. stupid, rediculous. If I want to exclude my account, it's for a reason.
25.04.2026TrustpilotBonus terms
They emailed me saying I'd receive a bonus if I deposited $100. Today I deposited $450, but their system was down, so th
They emailed me saying I'd receive a bonus if I deposited $100. Today I deposited $450, but their system was down, so they delayed the payment and are making all sorts of excuses to avoid giving me the bonus. Stay away from them; they're an unprofessional company.