Deposit — player complaint #14848, 2026-07-15: withheld payouts
Deposit: a player complaint filed on 2026-07-15, about withheld payouts, 38,000 EUR in dispute, status — closed, no outcome. Published on Casino Guru. One of 7 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
2026-07-15Casino GuruWithheld payoutsClosed, no outcome
Depositwin Casino - Player experiences delayed withdrawals from casino.
The player from Finland attempted to withdraw multiple winnings from Depositwin casino but faced significant delays. After requesting 38 withdrawals of 1000 euros each, he had only received 3 withdrawals in 3 weeks, despite confirming that the KYC process was complete. He remained frustrated with the lack of timely processing and communication from customer support. We engaged with the casino to clarify withdrawal limits and responsible gambling requests, learning that weekly and monthly withdrawal caps applied and the account was under a self-imposed lockout. The casino confirmed withdrawals continued despite the account hold, and the remaining withdrawals were processed gradually. The complaint was closed after the player most likely received all entitled withdrawals and no further response was provided.
