Cloudbet— player complaints: 153 in English

SCAM casino with rigged slots and full of bots! Avoid horrible

They let you deposit what you want but when withdrawal times comes, they will put the account under review and make you wait during days without any update (with my money in their pockets, of course). I expected more from this company as I have been a customer since years ago but seems something has changed recently.

My account is blocked after I try to withdraw from cloudbet account, I mostly bet on ATP/WTA tennis. They said that they will do investigation and which can take 6 months. My current account balance is 2069 USD, I think my money is gone, guys please stay away from cloudbet.If you win something and try to withdraw your account could be blocked without any reason

Another Scam and fraudulent casino. Winning players are not allowed, you will be allowed to deposit thousands, but you will not be allowed to withdraw if you are winning. Cloudbet blocks winning accounts claiming "Suspicious activity" as an excuse to steal players money. Avoid this place if you value your time and money, you will not be able to withdraw.

WARNING: Account locked & funds frozen for 6 months without proof!I strongly advise everyone to be careful with Cloudbet. On 20/3/2026, they suddenly logged me out, locked my account, and froze my entire balance. Their Risk Department sent a vague email claiming my account is under a "6-month investigation for betting behavior." They provided zero evidence, zero specific details about which terms I supposedly violated, and no clear timeframe for resolution. Holding a player's money for half a year based on a generic excuse is unacceptable and feels like a scam tactic to steal funds.I am a legitimate bettor. I have stated clearly to their support that I am 100% willing to provide full KYC documents and all cryptocurrency transaction hashes from my wallets to prove my deposits are clean. Still, they just reply with automated, copy-paste emails.I have already filed a formal complaint on AskGamblers. If you are considering depositing your crypto here, think twice. They can freeze your money at any time with no explanation. Update (March 27): Cloudbet replied to this review with PR talk just to save face. They claim "suspicious activity" but still absolutely refuse to tell me what it is. I have offered my full KYC and crypto TxIDs, but they ignore it. Saying they are "trying to resolve it quickly" is a lie; their support emails explicitly tell me to wait 6 months. Do not trust their public replies here.

My cloudbet account was blocked suddenly with around an amount of 3100 USD. Now, I dont have any response from them about getting my money back.I am in a miserable condition and in great tension about my money. I am so depressed and have no clue how to get my money back. So guys be very careful of using Cloudbet ,you can be the next target or next one to suffer ?????

They simply just have the worst support in casino history and I’ve been here years. They can NEVER fix errors, even with proof. A supervisor or Manager is never around. Takes 2+ weeks of non stop emails to ask for a fix to anything.Avoid them, their team is useless and continues to be useless. Wish I could get paid to do nothing all dayUpdate: been almost 2 weeks nothing resolved about my issues Update again: no fix, support doesn’t reply, everyday they say comeback for a manager and then bones available. Cloudbet has become horrible in comparison to anywhere else

Transaction ID 97f2fa4d-8d8e-4cea-b755-04d8dd356789INC-1583 Case number.My winnings were supposed to be 233$s but even though they accepted my bet after the game they changed the winning amount to 115$s completely removing one of my bets even though my bet was accepted and funds deducted from my balance. The issue was that even though my 2nd bet for the same game was accepted their odd got glitched at 1.5 for this game and I placed a 2nd bet for the game and then the odd was much higher .Cloudbet did pay out pretty fast every one of my bets but this time they stole from my winnings.Now they are asking me for a screenshot after the game had ended and after the game has ended they remove one of my two bets for the game and my winnings became 115$s instead of 233$s.It is not my fault their screen glitched and odds got stuck but my funds were definetly deducted and 2nd bet for the game was approved.Had a solid experience so far with cloudbet but this time and another time when they deducted funds from my wallet but did not confirm bet was accepted and said they could only confirm so after the game.I would had not complained about this issue like I havent complained 1st time when they deducted funds from my balance but did not confirm if the bet was accepted till after the game because then my bet lost but this time I won and I was not given the full amount.Cloudbet please make it right.

Support is very slow, they raise always to another support team and they always promise “we Will contact you on e-mail” but nothing happens, support wise not the best. The support also one time corrected my Bet for a win but toke it back anyway and made my balance negative, support makes a lot of mistakes, the is not perfect need some improvements, overall 2/10 casino site, not recommended

The entire betting session lasted 2 or 3 days. I started by depositing amounts like $20k, $30k, $50k. I ended up losing approximately $200,000 in 1–2 days. After that, I managed to recover and eventually reached $550,000 in my account balance.After the first $200,000 withdrawal remained pending for almost 20 hours without being approved, and after I withdrew another $100,000 (bringing the total pending withdrawals to $300,000), Cloudbet initially rejected the withdrawals, and a few dozen minutes later, they blocked my account.These people simply did not want to pay me. First, they blocked the account, and only afterward did they start looking for a reason to justify it. Almost three weeks have passed and they still have not given me any concrete answer, only that the investigation may take up to six months.Some people on chat tell me it will take exactly six months, others say up to six months — there is a complete lack of transparency and coordination within their team. Nothing is clear, because so far the case is simply pending and they do not care.Regarding the bets: 99% of my bets were on tennis, mostly on Davis Cup and Tier 1 tournaments — ATP and WTA — plus a few Challenger events.A batch of 20–30 total bets placed over 2–3 days could not possibly require more than 1–2 days of investigation from the moment the review started. It is practically impossible to justify a timeframe of up to six months to finalize an investigation (which, in reality, practically does not exist). It is impossible that three weeks pass without restoring my access to the account and funds.An important thing to mention is that I invested over $200,000. It is unacceptable and inadmissible to decide to invest over $200,000 in a bookmaker, having calculations and money management in place, depositing with the understanding that you can withdraw at any time if needed, and then have your funds blocked for up to six months. Where have you ever seen something like this? To invest $200,000 and then be unable to access your own money for six months, while support staff effectively mock you.The problem is that chat support redirects me to the account manager; they cannot help with anything except telling me to wait up to six months. The account manager does not respond, and when he does, his tone makes it seem as if I should feel bothersome for asking for help — as if I am the last person on earth and as if $550k being blocked is no big deal.I am experiencing health problems because of the stress this situation has created — the frustration of how I am being treated and the injustice that exists, with no one able to hold them accountable. I am absolutely convinced that behind the scenes, similar situations happen to many people and that they commit abuses.It is simply impossible that after three weeks they have not unlocked my account and granted access to the $550,000 won fairly.

Might be the worst "vip program" out there. You get 0.36 usd cashack for 1000 usd loss. Coupled with lazy support, its just a terrible experience They have not requested any information. Please use another bookie.

Complete scam. When they see you winning big, "magically" you start losing big. They removed playtech which was the only none scam provider. While keeping evolution who are the biggest shead scammers.

Depoed with sol and got kyc provided every single thing they asked for still my funds are locked

Ive wagered 100k+ on this site. Wanted to deposit again, but I just saw that they have made their vip program much worse.Cashback is now nonexistentIncredible lazy support, getting any information from them is like squeezing a stone for water.Just pick another bookie.Edit: They never requested my info. All lies.

Cloudbet blocked my account. I think their main purpose is to scam. I have near about 2000 usdts in my cloudbet account and I am not able to login that account.Mailed them many times but didn't get any satisfactory replies from their team.Cloudbet will not give any reply to my review because they don't have any answer regarding this.But you hold my whole amount 2000+ USDT. I think you should hold only that amount where you doubt any suspicious bets.Please allow me to withdraw my rest pending amount and hold only that one which you think I placed on suspicious event.

Limit issue. It is equal to none. Not recommendedI already emailed them and got this reply"Hello rishupb1,I can see you received the answer via email.After consulting with our sports team, I'm afraid your request to increase bet limits was declined. Instead, you can place bets at a lower stake or place multiple bets at similar odds for most events.​At the same time, please know that we're always reviewing stake and market limits on popular sports to provide the most markets at the best possible prices. Of course, you'll be informed of these changes.Let me know if you have any other questions."I was trying to complete wagering and you gyes decreased my bet limit.

Literally all live blackjack have bots, because it is not possible that some people would hit on each possible round, literally rounds with 20 vs 6 are hitted and after 10 rounds you realize that someone is hitting all games until busted. This obviously changes the statistics of games and results, as most of the bust cards are the high ones. Smart to steal money from players

My cloudbet account is blocked with fund around 2000 usd. they send me an email that they will do betting integrity review and it will take 6 months.I think my money is gone,Be aware people

K99Created an account deposited 70 new Zealand dollars worth of litecoin. Then I couldn't login randomly it just says invalid username or password. Emailed support and they told me to try changing password etc. I tried every single step and everything they said and still can't login. Then they just keep saying try changing the password over and over going In circles. Don't ever play on this site. Complete scam They stole my money on Christmas. I never even got to place a bet. They refused to refund me and will not help me to fix the issue or help me gain access to my account. They just keep repeating have I changed the password over and over again, even though I already tried it and support is like talking to a stupid robot who just repeats the sane script with no actual help or human thinking or intelligence. I've lost my money and didn't even get to place a single bet. I'm using the correct username or email and password it still won't login. I've tried everything possible and support just keeps telling me to try changing password It didn't work and they just keep saying it over and over. I want my account fixed so I can log in or my money refunded. I can give my cloudbet email. I need you to fix my account yourself I've already tried everything possible and the fault is on your end. I cant login your site is broken. Fix my account or refund me.Support contacted me and they said they will forward it to relevant team to help, I doubt I'll get my money back but will wait and see. I'll update and remove the bad review if I'm able to get access back into the site or use my 70nzd of litecoin that I deposited. Edit: months later and nobody helped me. They stole 70nzd off me. And it's gone now they won't help me.

Technically web site absolutely bad. If you will try to self exclude - you will need to confirm it with code from email. Code comes but its nowhere to put it. You request new code again and again. And of course they block your account for 12 hours.They expect that you will cool down and don’t self exclude after 12 hours break. So technically its impossible to self exclude, everything looks like ok, that its just technical bug. But i’ve tried it twice and 2 times they blocked it for 12 hours to let me cool down and change decision.Its the way how they break basic rules of responsible gaming. And don’t let you self exclude.